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For Companies At a Glance
- Tasks: Join our Sales Analytics team to drive insights and optimise contact centre performance.
- Company: Vitality, a multi-award-winning UK insurance brand focused on health and happiness.
- Benefits: Bonus schemes, up to 12% pension match, health insurance, and life assurance.
- Why this job: Make a real impact with data while working in a flexible, hybrid environment.
- Qualifications: 3+ years in analytics, intermediate SQL, advanced Excel, and Power BI skills.
- Other info: Diversity and inclusion are at our core; we welcome all backgrounds.
The predicted salary is between 28800 - 48000 ÂŁ per year.
Overview
hackajob is collaborating with Vitality to connect them with exceptional tech professionals for this role.
Team – Direct Sales Analytics
Working Pattern – Hybrid – 2 days per week in the Vitality Stockport Office. Full time, 35 hours per week.
We are happy to discuss flexible working!
Top 3 Skills Needed For This Role
- Strong analytical toolkit
- Operational & stakeholder influence
- Real‑time performance optimisation
What This Role Is All About
In this role, you’ll be the dedicated analytical partner for our D2C teams, working with leaders across Digital, Lead Generation and Telesales to enhance our operational reporting and deliver proactive deep‑dive analysis. Using rich data sets spanning resource planning, productivity, real‑time adherence, campaign performance and commercial metrics, you’ll help unlock opportunities to drive efficiency and elevate results across the contact centre.
Key Actions
- Accountable for driving day‑to‑day performance analytics across all campaigns, ensuring our insights truly influence outcomes
- Boosting real‑time Contact Centre performance through meaningful insight, opportunity spotting and clear, actionable commentary
- Playing a committed role in our cross‑functional management team, enabling stakeholders to make smart, high‑impact choices
- Quickly identifying early signs of underperformance and taking definite, real‑time action to minimise impact
- Owning and developing operational reporting dashboards for senior stakeholders, supported by our analysts
- Providing the insight needed to manage resource effectively, ensuring all FTE are operating at their most productive
- Acting as a key voice in shaping and managing contact strategies that maximise conversion
- Staying close to the operation to bridge the gap between operational teams and the wider BI/MI community
- Responding rapidly to performance issues or improvement opportunities, working with urgency and precision to deliver robust solutions
What do you need to thrive?
- Intermediate SQL and Advanced Excel and Power BI
- Interest or knowledge of working with Python (ideally but not essential)
- 3+ years’ experience working in analytics, with experience in insight production
- Experience of using large and varied data sets to yield credible, effective insights
- A good understanding and knowledge of contact centres
- Professional maturity, able to operate effectively with senior stakeholders
- High attention to detail with strong written and verbal communication skills, effective at communicating complex analytical concepts and results
- Enjoys coaching and teaching others, sharing knowledge and skills
- Ability to question and debate issues and dispute assumptions positively
So, what’s in it for you?
- Bonus Schemes – A bonus that regularly rewards you for your performance
- A pension of up to 12% – We will match your contributions up to 6% of your salary
- Our award-winning Vitality health insurance – With its own set of rewards and benefits
- Life Assurance – Four times annual salary
These are just some of the many perks that we offer! To view the extensive range of benefits we offer, please visit our careers page. Fantastic Benefits. Exciting rewards. Great career opportunities!
If you are successful in your application and join us at Vitality, this is our promise to you, we will:
- Help you to be the healthiest you’ve ever been.
- Create an environment that embraces you as you are and enables you to be your best self.
- Give you flexibility on how, where and when you work.
- Help you advance your career by playing to your strengths.
- Give you a voice to help our business grow and make Vitality a great place to be.
- Give you the space to try, fail and learn.
- Provide a healthy balance of challenge and support.
- Recognise and reward you with a competitive salary and amazing benefits.
- Be there for you when you need us.
- Provide opportunities for you to be a force for good in society.
We commit to all these things because we want you to feel that you belong, and are supported to be happy and healthy.
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Senior Data & Insights Analyst employer: hackajob
Contact Detail:
hackajob Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Data & Insights Analyst
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Vitality on LinkedIn. A friendly chat can give us insider info about the team and the role, plus it shows our genuine interest.
✨Tip Number 2
Prepare for the interview by diving deep into the company’s values and recent projects. We want to show that we’re not just a good fit for the role, but also for the company culture.
✨Tip Number 3
Practice our data storytelling skills! Being able to present insights clearly and engagingly is key. Let’s make sure we can explain complex data in a way that even our grandma would understand.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets seen by the right people. Plus, we can keep track of our application status easily.
We think you need these skills to ace Senior Data & Insights Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior Data & Insights Analyst role. Highlight your experience with SQL, Excel, and Power BI, and don’t forget to mention any relevant projects that showcase your analytical skills.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about data analytics and how your background aligns with Vitality’s mission. Keep it concise but impactful!
Showcase Your Achievements: When detailing your past roles, focus on specific achievements rather than just responsibilities. Use metrics to demonstrate how your insights have driven performance improvements in previous positions.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensure it gets the attention it deserves!
How to prepare for a job interview at hackajob
✨Know Your Data Tools
Make sure you brush up on your SQL, Excel, and Power BI skills before the interview. Vitality is looking for someone who can hit the ground running, so being able to discuss your experience with these tools confidently will set you apart.
✨Understand the Role
Familiarise yourself with the specifics of the Senior Data & Insights Analyst role. Be ready to talk about how you can drive performance analytics and provide insights that optimise contact centre operations. Show them you know what it takes to support their Direct Sales Analytics team.
✨Prepare Insightful Questions
Think of questions that show your interest in the company and the role. Ask about their current challenges in data analytics or how they envision the future of their reporting systems. This demonstrates your proactive mindset and genuine interest in contributing to their success.
✨Showcase Your Experience
Be prepared to share specific examples from your past roles where you've successfully used data to drive decisions. Highlight any experience you have with large datasets and how you've turned insights into actionable strategies, especially in a contact centre environment.
