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- Tasks: Lead cross-functional teams to create seamless digital customer experiences.
- Company: Join a leading bank with a focus on innovation and customer satisfaction.
- Benefits: Competitive salary, career development, and a chance to make a real impact.
- Other info: Based in Edinburgh or Glasgow with excellent growth opportunities.
- Why this job: Shape the future of customer experience and drive meaningful change.
- Qualifications: Extensive product management experience and strong leadership skills required.
The predicted salary is between 60000 - 80000 £ per year.
Join us as a Senior CX Product Manager, where you will lead cross‑functional feature and technology teams to deliver seamless end‑to‑end digital customer experiences within our customer value stream. You will take ownership of your product area, setting a clear vision and defining a roadmap while prioritising outcomes and guiding agile delivery in close partnership with engineering and service design. Acting as a leader and coach, you will support and develop teams through the product lifecycle, bringing solid product management expertise and collaborating across the organisation to share best practice and drive continuous improvement. You will have real influence and the opportunity to make a meaningful impact on CX (customer experience).
To be successful as a Senior CX Product Manager, you should have:
- Extensive experience in product management.
- Proven leadership capability, with experience managing and developing high‑performing teams.
- Ability to own and optimise end‑to‑end commercial performance, with a solid understanding of value drivers and financial models.
- Deep understanding of end‑to‑end customer journeys, service patterns, and UX principles, with a focus on customer‑centred outcomes.
- Insight‑driven, able to identify opportunities for optimisation and make balanced decisions that align customer value with commercial performance.
- Excellent stakeholder management and collaboration skills, with the ability to work effectively across Design, Engineering, and other teams.
This role will be based in Edinburgh or Glasgow.
Purpose of the role:
To manage and develop existing and new products and/or services; and where applicable, ownership of related customer and colleague journeys, develop the product strategy, drive change through Barclays execution teams, make key decisions in the product lifecycle and own associated outcomes for customers, colleagues and the bank, achieved through appropriate service level agreements, regulatory compliance, risk management and controls.
Accountabilities:
- Development of customer level strategies & solutions that are tailored to customers’ needs.
- Subject Matter Expert in the applicable Product/Proposition team and be able to confidently guide and advise stakeholders at all levels in the Bank on the application of existing and new products/propositions and related customer and colleague journeys.
- Development of product propositions, and/or service strategy, define the priorities for delivering the outcomes needed to deliver the strategy and lead execution of the priorities.
- Development of different commercial and business models through a strong understanding of the financial drivers of the P&L for the relevant segment/ proposition/ journey.
- Evaluation of the technical feasibility, legal compliance, and potential risks associated with the development and launch of the new product.
- Monitoring of market trends and analysis feedback from internal employees and target customers through prototypes, user testing sessions, and beta programs to identify areas for improvement to refine the product / process before launch.
- Management of comprehensive launch plans and technical deployments for products that establish rollout timelines, marketing strategies, training initiatives and communication channels to promote the launch of new products effectively.
- Monitoring of key metrics such as adoption rates, usage patterns, customer satisfaction (including complaints), and revenue generation to assess the product's performance against set goals.
All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.
Senior CX Product Manager employer: hackajob
Contact Detail:
hackajob Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior CX Product Manager
✨Tip Number 1
Network like a pro! Reach out to folks in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to CX product management. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your leadership skills during interviews. Share specific examples of how you’ve developed teams or driven successful projects. This will highlight your fit for the Senior CX Product Manager role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Senior CX Product Manager
Some tips for your application 🫡
Show Your Passion for CX: When writing your application, let your enthusiasm for customer experience shine through. We want to see how you can make a meaningful impact on CX and why you're excited about the role of Senior CX Product Manager.
Tailor Your Experience: Make sure to highlight your extensive product management experience and leadership skills. We’re looking for specific examples that demonstrate how you've managed high-performing teams and optimised customer journeys in the past.
Be Insight-Driven: Use your application to showcase your ability to identify opportunities for optimisation. Share insights from your previous roles that align customer value with commercial performance, as this is key for us at StudySmarter.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at hackajob
✨Know Your Product Inside Out
Before the interview, dive deep into the product area you'll be managing. Understand the customer journeys, service patterns, and UX principles that are relevant. This will not only help you answer questions confidently but also demonstrate your genuine interest in optimising customer experiences.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led cross-functional teams in the past. Highlight specific instances where you coached team members or drove agile delivery. This will illustrate your capability to manage and develop high-performing teams, which is crucial for the role.
✨Be Ready to Discuss Financial Models
Brush up on your understanding of value drivers and financial models related to product management. Be prepared to discuss how you've owned and optimised commercial performance in previous roles. This shows that you can balance customer value with business outcomes effectively.
✨Engage with Stakeholders
Think about how you've collaborated with various teams like Design and Engineering. Prepare to share examples of how you managed stakeholder relationships and drove continuous improvement. This will highlight your excellent collaboration skills, which are essential for this position.