At a Glance
- Tasks: Lead innovative CRM strategies to engage millions of travellers worldwide.
- Company: Join loveholidays, a trailblazer in the travel industry with a collaborative culture.
- Benefits: Enjoy competitive salary, pension contributions, and discounted holidays for you and your loved ones.
- Other info: Embrace personal growth with tailored training and a supportive team atmosphere.
- Why this job: Be a change-maker in a dynamic environment, shaping the future of customer engagement.
- Qualifications: Experience with CRM tools, data analysis, and a passion for automation.
The predicted salary is between 40000 - 50000 € per year.
hackajob is collaborating with loveholidays to connect them with exceptional professionals for this role. At loveholidays, we’re on a mission to open the world to everyone, giving our customers unlimited choice, unmatched ease and unmissable value for their next getaway. Our team is the driving force behind our role as our customers’ personal holiday expert. We’re using progressive tech to drive cutting-edge innovation.
As our Senior CRM Executive, you will be at the forefront of the shift in how we engage with millions of travelers worldwide. This position is for a change-maker who wants to bridge the gap between high-level strategy and high-level automation. You will have the autonomy to challenge the status quo, moving us away from legacy campaign cycles toward a sophisticated, unified customer engine. You will operationalise AI-driven workflows and advanced lifecycle orchestration, ensuring every interaction across app, web and marketing channels is seamless and purposeful.
Your Day-to-day:
- You’ll be building and managing sophisticated, multi-channel automated journeys that utilise branching logic, API triggers, and real-time data.
- Act as a change-maker by identifying manual bottlenecks and implementing AI-assisted workflows.
- You’ll dive deep into our CRM tools like Braze to find optimisation opportunities.
- Provide expert support to the wider team in deploying campaigns.
- Collaborate with Product and Engineering to ensure our workstreams are aligned.
- You will own the performance of your campaigns.
Your Skillset:
- You are a self-starter who takes full ownership of the execution lifecycle.
- You thrive in a high-growth environment.
- You are naturally curious and constantly look for ways to evolve processes.
- You have experience with Looker, Tableau, or SQL.
- Hands-on experience with Braze or similar.
- You should be comfortable with Liquid logic, audience segmentation and personalisation.
The Interview Journey:
- Introduction with a member of the TA team - 30 mins
- 1st Stage Interview with Head of CRM - 45 mins
- 60-minute session presenting your task to our Head of CRM and VP of Performance Marketing, followed by a 30-minute interview with our People Team and a Senior Marketing Manager
Perks Of Joining Us:
- Company pension contributions at 5%.
- Individualised training budget for you to learn on the job.
- Discounted holidays for you, your family and friends.
- 25 days of holidays per annum (plus 8 public holidays) increases by 1 day for every second year of service, up to a maximum 30 days per annum.
- Ability to buy and sell annual leave.
- Cycle to work scheme, season ticket loan and eye care vouchers.
At loveholidays, we focus on developing an inclusive culture and environment that encourages personal growth and collective success.
Senior CRM Executive employer: hackajob
At loveholidays, we are committed to fostering a vibrant and inclusive work culture that empowers our employees to thrive. As a Senior CRM Executive, you will enjoy a wealth of benefits including a generous holiday allowance, individualised training budgets, and discounted holidays for you and your loved ones. Our collaborative environment encourages personal growth and innovation, making it an ideal place for those looking to make a meaningful impact in the travel industry.
StudySmarter Expert Advice🤫
We think this is how you could land Senior CRM Executive
✨Tip Number 1
Get to know loveholidays inside out! Research their mission, values, and recent projects. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for those interviews by practising common questions and showcasing your experience with CRM tools like Braze and Looker. Be ready to discuss how you've driven change and improved processes in previous roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the loveholidays family.
We think you need these skills to ace Senior CRM Executive
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see how much you care about transforming customer experiences and driving innovation in CRM. Share specific examples of your past work that align with our mission at loveholidays.
Tailor Your CV:Make sure your CV is tailored to the Senior CRM Executive role. Highlight your experience with automation, data analysis, and any tools like Braze or Looker. We’re looking for someone who can bridge strategy and execution, so make that clear!
Be Clear and Concise:Keep your application clear and to the point. Use bullet points where possible to make it easy for us to see your key achievements and skills. Remember, we’re busy folks, so a well-structured application will definitely catch our eye!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team at loveholidays!
How to prepare for a job interview at hackajob
✨Know Your CRM Tools Inside Out
Make sure you’re well-versed in the CRM tools mentioned in the job description, especially Braze. Familiarise yourself with its features and functionalities, as well as how to leverage data for segmentation and personalisation. This will show your potential employer that you’re ready to hit the ground running.
✨Showcase Your Change-Making Skills
Prepare examples of how you've previously identified bottlenecks and implemented automation in your past roles. Loveholidays is looking for a change-maker, so be ready to discuss specific projects where you’ve made a significant impact on processes or customer engagement.
✨Dive Deep into Data
Brush up on your data analysis skills, particularly with Looker, Tableau, or SQL. Be prepared to discuss how you’ve used data to drive decisions and improve campaign performance. Showing that you can translate raw data into actionable insights will set you apart from other candidates.
✨Prepare for Collaborative Discussions
Since the role involves working closely with Product and Engineering teams, think about how you can demonstrate your collaborative spirit. Prepare to discuss how you’ve successfully worked across departments in the past and how you can contribute to a frictionless customer journey at loveholidays.
