Senior Complex Claims Adjuster - Natural Resources

This role is part of QBE Insurance's London Complex Claims team, focusing on managing and evaluating high‑value or high‑exposure natural resource claims.

• Manage a portfolio of complex, high‑value and/or high‑exposure claims from notification through to settlement or closure.
• Take ownership of claim strategy, including investigation scope, expert appointment, reserving philosophy and settlement approach.
• Lead and coordinate detailed claim investigations, including appointed experts and follow market loss adjusters, forensic accountants, engineers, surveyors and legal counsel as required.
• Develop and maintain good client relationships with the insured, agents, service providers, and the general public.
• Ensure recoverable amounts are assessed and effectively followed up and approving significant claims within written authority levels.
• Support the implementation and communication of the Claims strategy to enable the delivery of overall business targets.
• Contribute to the development of appropriate strategies, processes, and procedures for the Claims operation to support the delivery of business targets.
• Assist in the forecast of Claims activity through analysis of business levels and knowledge of the Claims environment to support decision‑making.
• Develop and implement processes and procedures to ensure compliance with both statutory and corporate service standards and statutory regulations.
• Maintain efficient handling of own caseload to ensure the prompt, timely, and effective handling of Claims.
• Resolve customer service issues to ensure their prompt and timely resolution.
• Assist developing younger colleagues to ensure the overall output and quality of the service provided by the team is within specified levels.
• Motivate and develop younger members of the team by demonstrating good leadership behaviours and through the use of management best practices, to enable the development of staff to support the achievement of business goals.

• Extensive knowledge of Energy Claims.
• Experience working with complex and/or high value claims.
• Excellent investigative skills.
• Current knowledge of compliance, regulatory and statutory requirements.
• Excellent communication and negotiation skills.
• Effective presentation skills.
• Relationship management skills.
• Proficiency with MS Office applications (Word, Excel, Access).
• Ability to produce MI and detailed reports at various levels.

• 30 days holiday a year with the option to buy up to 2 additional days.
• Flexible working, including part‑time, job share and compressed hours.
• Pension – automatic enrollment into QBE pension plan, 10% employer contribution of basic salary.
• Private medical insurance – fully comprehensive cover for you and all family.
• Family‑friendly policies – 26 weeks leave at full pay regardless of gender identity, sexual orientation or parent status.
• Short‑term remote work abroad – up to 20 days per year from certain locations.
• Sustainable investing – pension strategy focuses on net‑zero goal and green businesses.
• Cycle‑to‑Work – benefit for exercise and greener commute, with up to £5,000 value for bike and accessories.

Having the right to work in the UK is required; QBE may consider sponsorship at its discretion.

Equal Employment Opportunity: QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.