At a Glance
- Tasks: Lead client services and drive change in a dynamic financial environment.
- Company: Join BNY, a global leader in financial services with an inclusive culture.
- Benefits: Competitive pay, flexible resources, generous leave, and wellbeing programs.
- Other info: Hybrid role based in Edinburgh with excellent career growth opportunities.
- Why this job: Make a real impact in the financial world while growing your career.
- Qualifications: Degree or relevant qualification with client-facing experience in the CIS industry.
The predicted salary is between 60000 - 80000 € per year.
hackajob is collaborating with BNY to connect them with exceptional professionals for this role. At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world’s financial system we touch nearly 20% of the world’s investible assets. Every day around the globe, our 50,000+ employees bring the power of their perspective to the table to create solutions with our clients that benefit businesses, communities and people everywhere. We continue to be a leader in the industry, awarded as a top home for innovators and for creating an inclusive workplace. Through our unique ideas and talents, together we help make money work for the world.
We're seeking a future team member for the role of Senior Client Services Manager to join our Trustee and Depositary team. This role is located in Edinburgh, United Kingdom – this is a hybrid role.
Responsibilities- Ensure high quality, efficient and professional levels of service are maintained for our clients at a senior level
- Drive efficiencies and champion change within the Client Management Team and the wider Depositary
- Support clients and colleagues by maintaining a high level of product and industry knowledge
- Lead client review meetings and coordinate the production of reporting for these forums
- Manage and co-ordinate the review of change events / client scheme documentation obtaining necessary input from other T&D business areas
- Identify and maximise cross selling opportunities for BNY’s products and services, participating in new client pitches and providing input to RFP/RFI as required
- Educated to degree level or relevant professional business qualification
- In depth knowledge and experience of CIS
- Industry experience with a custodian/fund manager in a client facing role
- Excellent communication and relationship building skills
- Ability to work under pressure with excellent organisational skills
BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.
BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.
Senior Client Services Manager, Trustee and Depositary employer: hackajob
At BNY, we pride ourselves on being an exceptional employer that fosters a culture of growth and inclusivity. Located in the vibrant city of Edinburgh, our hybrid work model allows for flexibility while you contribute to a leading global financial services firm that values innovation and collaboration. With competitive compensation, comprehensive benefits, and a commitment to employee wellbeing, BNY is dedicated to supporting your professional journey and personal milestones.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Client Services Manager, Trustee and Depositary
✨Tip Number 1
Network like a pro! Reach out to your connections in the finance industry, especially those who work at BNY or similar firms. A friendly chat can open doors and give you insights that might just land you an interview.
✨Tip Number 2
Prepare for the interview by researching BNY’s culture and values. Show them you’re not just another candidate; you’re someone who aligns with their mission of making money work for the world. Tailor your answers to reflect this!
✨Tip Number 3
Practice your communication skills! As a Senior Client Services Manager, you'll need to build relationships and lead meetings. Role-play with a friend or use online resources to sharpen your pitch and presentation style.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Senior Client Services Manager, Trustee and Depositary
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Senior Client Services Manager role. Highlight your experience in client-facing roles and any relevant industry knowledge that aligns with BNY's needs. We want to see how you can bring your unique perspective to the table!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your skills can drive efficiencies within the Client Management Team. Remember, we love innovative ideas, so don’t hold back!
Showcase Your Communication Skills:Since excellent communication is key for this position, make sure your application reflects your ability to build relationships. Use clear and concise language, and don’t forget to mention any experience leading client meetings or coordinating reports.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at BNY. Let’s make money work for the world together!
How to prepare for a job interview at hackajob
✨Know Your Stuff
Make sure you brush up on your knowledge of the CIS industry and BNY's services. Being able to discuss specific products and how they can benefit clients will show that you're not just interested in the role, but that you understand the business.
✨Showcase Your Communication Skills
As a Senior Client Services Manager, you'll need to demonstrate excellent communication and relationship-building skills. Prepare examples from your past experiences where you've successfully managed client relationships or led meetings, highlighting your ability to engage and influence stakeholders.
✨Be Ready for Change
BNY values innovation and efficiency, so be prepared to discuss how you've driven change in previous roles. Think of specific instances where you've identified inefficiencies and implemented solutions, as this will resonate well with their culture of continuous improvement.
✨Ask Insightful Questions
At the end of the interview, don’t shy away from asking questions. Inquire about the team dynamics, upcoming projects, or how BNY measures success in this role. This shows your genuine interest and helps you assess if the company is the right fit for you.
