At a Glance
- Tasks: Provide top-notch customer service and improve quality-driven objectives.
- Company: Join Barclays, a leading bank with a commitment to excellence.
- Benefits: Competitive salary, career development, and a supportive team environment.
- Other info: Opportunity for professional growth in a collaborative and innovative banking environment.
- Why this job: Make a real impact by enhancing customer care processes and leading a dynamic team.
- Qualifications: Experience in customer service and strong communication skills required.
The predicted salary is between 40000 - 50000 € per year.
Join Barclays based in Northampton. In this role you will determine, negotiate, and agree upon internal quality procedures, service standards, and specifications to improve performance and quality-driven objectives.
Key Responsibilities
- Provision of customer service through various communication channels including chat, email, and phone.
- Execution of customer service requirements to resolve more complex, specific customer needs, providing a unique, personalized resolution for each case.
- Collaboration with teams across the bank to align and integrate customer care processes.
- Identification of areas for improvement and providing recommendations for change in customer care processes; give feedback and coaching to colleagues.
- Development and implementation of customer care procedures and controls to mitigate risks and maintain efficient operations.
- Resolution of specific customer inquiries and issues related to the bank’s products and services, including account balances, transactions, and payments.
- Development and execution of reports and presentations on customer care performance, communicating findings to internal senior stakeholders.
- Identification of industry trends and developments to implement best practice and improve customer care efficiency and effectiveness.
- Meet the needs of stakeholders/customers through specialist advice and support.
- Perform prescribed activities in a timely manner and to a high standard, impacting both the role and surrounding roles.
- Lead and supervise a team, guiding and supporting professional development, allocating work and coordinating resources, if applicable.
- When leading, demonstrate leadership behaviours: Listen, Energise, Align, Develop.
- When an individual contributor, manage own workload, implement systems and processes, participate in broader projects.
- Execute work requirements identified in processes and procedures, collaborating with related teams.
- Check the work of colleagues within the team to meet internal and stakeholder requirements.
- Take ownership for managing risk and strengthening controls in the work you own or contribute to; deliver work in line with relevant rules, regulation, and codes of conduct.
- Communicate sensitive or difficult information to customers in areas related to customer advice or day-to-day administrative requirements.
- Build relationships with stakeholders/customers to identify and address their needs.
Required Skills
- Telephony experience.
- Customer service experience.
- Good communication skills.
Valued Skills
- Banking experience.
- Experience in KYC.
All colleagues will be expected to demonstrate the Barclays values of Respect, Integrity, Service, Excellence, and Stewardship, and the Barclays mindset of Empower, Challenge, and Drive.
Senior Advisor employer: hackajob
Barclays is an exceptional employer, offering a dynamic work environment in Northampton where employees are empowered to drive change and enhance customer service excellence. With a strong focus on professional development, collaboration, and a commitment to the values of Respect, Integrity, Service, Excellence, and Stewardship, Barclays fosters a culture that encourages growth and innovation. Employees benefit from comprehensive training, leadership opportunities, and the chance to make a meaningful impact within the banking sector.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Advisor
✨Tip Number 1
Network like a pro! Reach out to current or former Barclays employees on LinkedIn. A friendly chat can give us insider info about the company culture and maybe even a referral.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and leadership. We should also think of examples from our past experiences that showcase our skills in resolving complex issues.
✨Tip Number 3
Show off our communication skills during the interview! Whether it’s through chat, email, or phone, we need to demonstrate how we can provide personalised resolutions and build relationships with customers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed. Plus, we can keep an eye on any updates or new roles that pop up.
We think you need these skills to ace Senior Advisor
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Senior Advisor role. Highlight your experience in customer service and any relevant banking knowledge, as this will show us you understand what we're looking for.
Showcase Your Communication Skills:Since communication is key in this role, give examples of how you've effectively communicated with customers or colleagues in the past. We want to see how you can handle sensitive information and resolve complex issues.
Demonstrate Leadership Qualities:If you've led a team or guided colleagues before, share those experiences! We value leadership behaviours like listening and developing others, so let us know how you've energised and aligned your team in previous roles.
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at hackajob
✨Know Your Customer Service Inside Out
Make sure you brush up on your customer service skills, especially in relation to complex inquiries. Be ready to share examples of how you've resolved challenging customer issues in the past, as this will show your ability to provide personalised resolutions.
✨Demonstrate Your Leadership Skills
If you're applying for a role that involves leading a team, be prepared to discuss your leadership style. Think about times when you've energised or developed your team, and be ready to share specific examples that highlight your ability to guide and support others.
✨Showcase Your Analytical Skills
Since the role involves identifying areas for improvement, come prepared with insights on industry trends and best practices. Discuss how you've previously implemented changes based on data analysis, and how those changes improved customer care efficiency.
✨Align with Barclays Values
Familiarise yourself with Barclays' values of Respect, Integrity, Service, Excellence, and Stewardship. During the interview, weave these values into your responses to demonstrate that you not only understand them but also embody them in your work.
