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- Tasks: Lead SAP service delivery for a strategic customer, ensuring performance and quality.
- Company: Join DXC Technology, a leader in SAP solutions with a focus on diversity and inclusion.
- Benefits: Enjoy competitive salary, bonuses, flexible benefits, and career progression opportunities.
- Other info: Hybrid role with a focus on on-site collaboration and support for personal wellbeing.
- Why this job: Make a real impact in a high-profile role while building strong customer relationships.
- Qualifications: Experience in SAP service delivery and managing senior customer relationships is essential.
The predicted salary is between 60000 - 80000 £ per year.
DXC Technology continues to grow our SAP Practice and we’re looking for an experienced SAP Service Delivery Manager to join us. We’re passionate about building diverse, inclusive teams and actively encourage applications from women, underrepresented groups, and neurodivergent candidates, with support and adjustments available throughout the hiring process.
As our SAP Service Delivery Manager, you’ll take full ownership of service delivery for a single, strategic customer. This is not a portfolio role — you’ll be fully dedicated to one account, embedded within the customer’s environment and working closely with their team day to day. The customer operates a global business on a single SAP platform. That system supports multiple countries, time zones, and business-critical processes, so delivery really matters. You’ll need to be comfortable switching between conversations with senior executives and deep operational discussions with architects and delivery teams.
You’ll be the customer’s go‑to person for everything related to SAP service delivery: performance, stability, improvements, and escalation. A large proportion of delivery is handled by offshore teams, so a big part of the role is successfully bridging that model with a demanding, on‑site customer — setting expectations, maintaining quality, and keeping trust high.
What You’ll Be Doing- Service Management
- Own the day‑to‑day service relationship for a single SAP account
- Run monthly and quarterly service reviews, clearly presenting performance and driving actions through to closure
- Track SLAs and KPIs, spotting trends early and addressing issues before they become problems
- Manage incidents and escalations end to end — coordinating multiple teams, keeping the customer informed, and restoring service quickly
- Keep service documentation up to date, including service catalogues, operating procedures, and risk registers
- Customer Relationship
- Build strong relationships across the customer organisation, from operational leads to senior leadership
- Turn customer priorities into clear, actionable inputs for delivery teams
- Identify risks to service quality or customer satisfaction early and put practical mitigations in place
- Act as a strong internal advocate for the customer, while still holding delivery teams accountable
- Delivery Oversight
- Lead the transition from project delivery into live support — ensuring knowledge transfer is effective, entry criteria are met, and the service model is genuinely ready
- Be the main interface between the customer and offshore delivery teams, translating requirements clearly and managing expectations on both sides
- Navigate the realities of a distributed delivery model: time zones, communication rhythms, and quality control without direct line of sight
- Play an active role in change management, assessing service impact and ensuring customers are fully informed
- Drive continual service improvement — spotting opportunities to improve quality, efficiency, or cost and helping turn ideas into action
- Commercial Awareness
- Understand the commercial setup of the engagement and flag risks to scope or margin early
- Support contract renewals and extensions by maintaining a clear view of performance and customer sentiment
- Identify growth opportunities and pass them to the account team with meaningful context
- Proven track record in SAP service delivery or managed services, with a solid understanding of how SAP support operations work in practice
- Hands‑on experience transitioning SAP projects into BAU support — you know what good looks like and how to protect the customer during handover
- Experience supporting global SAP environments running on a single instance, with a clear understanding of cross‑country impact, data governance, and change risk
- Proven experience working with offshore delivery teams, managing quality and performance across time zones
- A track record of managing senior customer relationships and handling difficult or high‑pressure conversations professionally
- Good understanding of SAP landscapes (ECC or S/4HANA), common integration patterns, and the difference between functional, technical, and Basis issues
- Experience owning SLAs, running service reviews, and reporting on performance with credibility
- Calm and confident when things go wrong — you can own an escalation and communicate clearly
- Strong commercial awareness, including contracts, scope, and cost
- ITIL Foundation (or higher)
- Experience with S/4HANA Public Cloud and/or SAP BTP
- Background in consulting or a systems integrator
- Familiarity with SAP support tools such as SAP for Me, Cloud ALM, or Solution Manager
This is a hybrid role, but it leans heavily toward being on-site. You should expect to be with the customer three or more days a week on average, with increased presence during key periods such as go‑lives, service transitions, or major incidents. You’ll effectively become part of the customer’s extended organisation, so relationship‑building and visibility on‑site are just as important as delivery expertise.
At DXC, we believe in empowering our people to drive meaningful change. Our investment in our people, our customers, and operational excellence is what fuels our continued success. You’ll be part of a high-profile, single-customer engagement where you can genuinely make an impact and take real ownership of delivery. You’ll also benefit from the support of a well-established internal SAP practice, with deep functional, technical, and cloud expertise, alongside clear progression opportunities into senior delivery leadership or account management roles.
In addition, DXC offers a competitive salary, bonus, and a flexible benefits package designed to support you both professionally and personally — including pension, private medical cover, and wellbeing programmes. If you’re looking for a role where you can take ownership, make a visible impact, and grow your career within a supportive and forward-thinking organisation, we’d love to hear from you.
At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritises in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.
SAP Service Delivery Manager employer: hackajob
Contact Detail:
hackajob Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land SAP Service Delivery Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the SAP world, especially those at DXC Technology. A friendly chat can sometimes lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by diving deep into the specifics of SAP service delivery. Brush up on your knowledge of SLAs, KPIs, and how to manage offshore teams effectively. Show them you know your stuff!
✨Tip Number 3
Don’t just wait for job openings; be proactive! Visit our website regularly and apply directly. The more you put yourself out there, the better your chances of landing that dream role.
✨Tip Number 4
Be ready to showcase your relationship-building skills. In your conversations, highlight how you’ve successfully managed customer relationships and navigated tricky situations. They want to see you in action!
We think you need these skills to ace SAP Service Delivery Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the SAP Service Delivery Manager role. Highlight your relevant experience in SAP service delivery and how it aligns with what DXC Technology is looking for. We want to see how you can make an impact!
Showcase Your Achievements: Don’t just list your responsibilities; share specific achievements that demonstrate your skills in managing service delivery and customer relationships. Use metrics where possible to show how you’ve improved performance or resolved issues effectively.
Be Authentic: Let your personality shine through in your application. We value diversity and want to know who you are beyond your professional experience. Share your passion for SAP and how you approach challenges in a collaborative environment.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and ensure it reaches the right people. Don’t miss out on this opportunity!
How to prepare for a job interview at hackajob
✨Know Your SAP Inside Out
Make sure you brush up on your SAP knowledge, especially around service delivery and support operations. Be ready to discuss specific scenarios where you've successfully managed SAP environments, as this will show your hands-on experience and understanding of the role.
✨Build Rapport with the Interviewers
Since this role involves a lot of relationship management, practice building rapport during your interview. Engage with your interviewers by asking insightful questions about their experiences and the company culture. This will demonstrate your interpersonal skills and genuine interest in the team.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities and how you handle high-pressure situations. Think of examples from your past experiences where you managed incidents or escalations effectively, and be ready to explain your thought process.
✨Showcase Your Commercial Awareness
Be prepared to discuss your understanding of the commercial aspects of service delivery, such as SLAs, KPIs, and contract management. Highlight any experiences where you identified risks or growth opportunities, as this will show that you can think strategically about the role.