SAP Order to Cash Senior Manager

The KPMG SAP Sectors Consulting function is a cornerstone of our business, working on complex engagements across multiple sectors such as FMCG, Industrial Manufacturing, Defence, IGH, etc. The role focuses on pre-sales/sales, business transformation and technical delivery of SAP solutions, ensuring solutions are designed and delivered right the first time.

This role combines deep Order to Cash / Quote to Cash functional expertise, end‑to‑end customer fulfilment and revenue process ownership, and S/4HANA solution design across Sales, Distribution and Finance integration. You will lead large‑scale S/4HANA transformations and drive adoption of fit‑to‑standard, scalable solutions aligned to SAP best practices.

What will you be doing?

• Lead end‑to‑end Order to Cash solution design for SAP S/4HANA programmes, covering the full process lifecycle from order capture through to billing, revenue recognition, and cash collection.
• Act as a functional design authority, ensuring consistency, controlled deviation from standard, and alignment to enterprise architecture.
• Drive fit‑to‑standard workshops, challenging legacy sales and fulfilment processes and aligning stakeholders to SAP best practices.
• Own the OTC process architecture and functional taxonomy, including:
• Order management and pricing
• Availability checks and allocation (ATP)
• Delivery and logistics execution
• Billing and invoicing
• Credit management, dispute resolution and collections
• Design integrated Quote‑to‑Cash processes, ensuring seamless interaction with:
• Finance (AR, revenue recognition, cash application)
• Supply Chain (inventory, fulfilment, transport)
• Provide functional leadership on S/4HANA Sales and OTC capabilities, including pricing, advanced ATP, credit management and embedded analytics.
• Oversee integration design across SAP and non‑SAP landscapes, including CRM, e‑commerce platforms, and 3PL providers.
• Drive improvements in business outcomes, including:
• Revenue optimisation
• Reduction in Days Sales Outstanding (DSO)
• On‑time, in‑full delivery performance
• Act as a trusted advisor to business and IT stakeholders, translating complex solution design into measurable commercial outcomes.
• Lead and support pre‑sales and business development activities, bringing strong functional credibility in sales, distribution and revenue processes.
• Build and mentor teams, developing Order to Cash capability within the practice.

What will you need to do it?

Functional & Solution Skills

• Deep functional expertise in SAP S/4HANA Sales & Distribution (SD) and Order to Cash processes.
• Proven experience designing and implementing end‑to‑end Quote‑to‑Cash processes, including:
• Order capture, pricing and contract management
• Availability and fulfilment planning
• Delivery execution and logistics coordination
• Billing, invoicing and revenue management
• Credit management, dispute management and collections
• Strong understanding of integration between Sales, Finance and Supply Chain, particularly AR, logistics execution and inventory.
• Expertise in SAP Activate methodology, with strong experience leading fit‑to‑standard workshops.
• Ability to define functional architecture and customer fulfilment operating models, not just configure SD.
• Strong understanding of S/4HANA OTC capabilities, including advanced ATP, FSCM and embedded analytics.

Experience

• Significant SAP ERP experience, with considerable experience specialising in Order to Cash on S/4HANA.
• Proven experience as a functional solution lead / SME across complex S/4HANA programmes.
• Delivery of at least 2–3 full lifecycle S/4HANA implementations (design to go‑live).
• Strong track record in:
• Leading OTC design workshops with senior stakeholders.
• Translating commercial and operational requirements into scalable SAP solutions.
• Designing enterprise‑scale customer fulfilment and revenue processes.
• Experience across Advisory, Functional Solutioning and Pre‑Sales roles.
• Demonstrated ability to balance solution quality with delivery pragmatism.
• Experience leading multi‑stream delivery teams (onshore/offshore).
• Strong stakeholder management with the ability to engage and influence at CXO level (CFO, COO, Commercial leadership).
• Strong interpersonal, leadership and communication skills.

Desirable Experience

• Strong understanding of end‑to‑end customer fulfilment and revenue optimisation.
• Experience with:
• Advanced ATP (aATP) and allocation strategies.
• SAP FSCM (credit, collections, dispute management).
• Integration with CRM and digital commerce platforms.
• Industry experience in Manufacturing, Consumer Goods, Retail, or Logistics‑intensive sectors.
• Experience facilitating end‑to‑end Quote‑to‑Cash design workshops.
• Awareness of digital trends, including:
• Customer experience and omnichannel fulfilment.
• Real‑time order visibility and tracking.
• Pricing and revenue optimisation.
• Strong analytical capability and ability to link process design to financial outcomes (cash flow, DSO, revenue).
• Ability to operate effectively in complex transformation programmes.
• Proven ability to support business development and client presentations.

Desirable Attributes

• Excellent communication and presentation skills, with the ability to simplify complex commercial and fulfilment processes.
• Strong client relationship management, built on functional credibility and delivery quality.
• Detail‑oriented approach to solution design and governance in OTC.
• Self‑motivated and capable of leading in dynamic environments.
• Commitment to continuous learning in S/4HANA OTC and digital commerce trends.
• Strong focus on mentoring, capability development and knowledge sharing.

Our Locations

We are open to talk to talent across the country but our core tech hubs for this role are London, Birmingham, Manchester. 20 sites across the UK, we can potentially facilitate office work, working from home, flexible hours, and part‑time options. If you have a need for flexibility, please register and discuss this with our team.