At a Glance
- Tasks: Lead customer engagement strategies and drive impactful regional initiatives.
- Company: Join Google Cloud, a leader in digital transformation and innovative technology.
- Benefits: Competitive salary, bonuses, equity, and comprehensive benefits package.
- Other info: Dynamic role with opportunities for growth in a collaborative environment.
- Why this job: Shape the future of cloud solutions and make a real difference for customers.
- Qualifications: 7 years in strategy consulting or customer-facing advisory roles, with strong communication skills.
The predicted salary is between 108000 - 113000 £ per year.
hackajob is collaborating with
Google to connect them with exceptional professionals for this role.
This role offers a unique opportunity to operate at the intersection of immediate, high-visibility executive execution and long-term regional customer strategy.
You will serve as a key bridge between global strategy evolution and regional execution, ensuring that strategic priorities translate into tangible business impact and long-term customer success.
You will lead the external engagement strategy and day-to-day execution for Regional Leader(s) interacting with critical external counterparts.
You will act as an advisor, managing executive-level customer touch-points, shaping high-profile briefings, and quarterbacking critical account escalations across the organization.
You will also use these executive touch-points and data-driven insights to architect the region's broader customer growth and adoption plans.
You will design, scale, and lead strategic programs that accelerate customer adoption (such as AI and Gemini activation).
This role is a Key Advisor to the Regional Leader(s).
You will possess a unique blend of high-level thinking, crisis-management composure, and exceptional operational excellence.
You will be an expert at navigating complex matrixed environments and have a proven track record of advising executive leaders and driving large-scale change.
Google Cloud accelerates every organization’s ability to digitally transform its business and industry.
We deliver enterprise-grade solutions that leverage Google’s cutting‑edge technology, and tools that help developers build more sustainably.
Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.
Individual pay is determined by factors including job-related skills, experience, and relevant education or training.
- Spain: €110000 - €113000 (EUR) + 20% bonus target + equity + benefits
- Italy: €108000 - €111000 (EUR) + 20% bonus target + equity + benefits
- Poland: zł420000 - zł431000 (PLN) + 20% bonus target + equity + benefits
- Minimum Qualifications
Learn more about benefits at Google.
- Bachelor's degree or equivalent practical experience.
- 7 years of experience with strategy and management consulting, corporate strategy, executive operations, or a customer-facing advisory role (e. g., chief of staff, account or delivery management) at a technology firm.
- 7 years of experience in global programs or project management managing executive cross-functional stakeholders.
- 7 years of experience managing cross-functional or cross-team projects.
- Experience with the cloud market, running services businesses, managing executive-level customer programs, or resolving customer escalations.
- Preferred Qualifications
- Strong problem-solving experience combined with sound business judgment, operational excellence in high-visibility event and engagement readiness, and the ability to manage dynamic, large-scale projects.
- Exceptional communication skills and a demonstrated ability to work in a highly collaborative, \"team-first\" environment.
- Exceptional ability to provide candid, high-level advisory to executive leaders, navigate sensitive organizational dynamics, and maintain composure and focus during high-stakes customer escalations
- A \"can-do\" attitude with the flexibility to prioritize tasks effectively, switch gears between long-term strategy, crisis management, and tactical execution, and deliver results in a changing environment.
Responsibilities
- Design, incubate, and scale programs and vertical-specific incubation businesses.
Steer the execution of global initiatives within the region, ensuring they are translated into actual business impact and derive actionable insights from managed projects to refine commercialization tactics and address regional priorities with agility.
- Develop and lead regional strategies that require deep subject-matter knowledge to drive customer adoption and accelerate business growth, including specific focus areas like AI and Gemini activation.
- Guide high-visibility account escalations across the organization to swift resolution. Work closely with account teams to shape executive engagements.
- Shape end-to-end briefings, content framing, and itineraries for executive leaders for high-visibility external engagements, customer summits, and regional trips.
- Develop and execute the external engagement strategy for the Regional Leader(s). Influence direction for complex organizational designs and commercial shifts.
Google welcomes people with disabilities.
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Regional Customer and Engagement Lead, Google Cloud Consulting employer: hackajob
At hackajob, we pride ourselves on being an exceptional employer that fosters a culture of innovation and inclusivity. Our diverse team thrives in a high-performance environment where your contributions directly impact our multi-asset platform's success. With ample opportunities for professional growth and a commitment to employee development, joining us means being part of a forward-thinking company that values your expertise and ambition.
StudySmarter Expert Advice🤫
We think this is how you could land Regional Customer and Engagement Lead, Google Cloud Consulting
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at hackajob. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like hackajob before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Regional Customer and Engagement Lead, Google Cloud Consulting
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to hackajob:Your cover letter is your chance to shine! Tell us why you want to work at hackajob specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at hackajob!
How to prepare for a job interview at hackajob
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
