AXA Partners is seeking a Real Time Analyst M/F to join the Operations Department in Redhill. This hybrid role involves monitoring real-time performance dashboards, ensuring adherence to schedules, and balancing agents and workloads to meet service levels.
You will collaborate with Operational Managers to address deviations and support seamless service delivery. The position requires at least 2 years in a similar role, strong analytical abilities, and experience in a contact center environment.
#J-18808-LjbffrReal-Time Analyst: Optimize Schedules & Service Levels in Redhill employer: hackajob
At hackajob, we pride ourselves on being an exceptional employer that fosters a culture of innovation and inclusivity. Our diverse team thrives in a high-performance environment where your contributions directly impact our multi-asset platform's success. With ample opportunities for professional growth and a commitment to employee development, joining us means being part of a forward-thinking company that values your expertise and ambition.
