Software Discovery and Packaging Team Position in Reading

hackajob is collaborating with DXC Technology to connect them with exceptional tech professionals for this role.

We are looking for customer-focused and enthusiastic candidates for the Software Discovery and Packaging Team, who have a genuine interest in solving IT issues and are empathetic to our client needs and requirements. The applicant should have a very good understanding of software application packaging, possess good written and verbal communication skills and be willing to collaborate with the wider IT support teams.

Please note this is an on-site role, based in Aldermaston. As the role is subject to security clearance, we require sole UK nationals for this position and candidates should be willing to undergo relevant clearance.

The Discovery consists of 3 phases; D1, D2 and OAT/UAT:

• D1 – Is the initial installation of the application on a Standalone Vanilla Machine, to ensure the application installs and launches in a clean environment. This also allows us to check how many EXE / MSI's the installation consists of.
• D2 – After the software has gone through approval and the software has been purchased, the software comes through for Discovery. This stage is where we install the application on a network machine and confirm that it works as on the D1. Upon this failing, troubleshooting will need to be carried out. At this point, we engage with the customer to get their requirements of the application, such as settings, customisation, and additional addons, and ensure we include this and get them working. The user then tests the application to ensure everything is working as intended before it goes off for packaging. At this point, we get the user to create a UAT document which is a guide and instructional document, explaining in detail what they will carry out to test the application to ensure it is working to their requirements. The software and documents pass to the packager, where the package is created.
• OAT/UAT – On receiving the package, we run through the UAT document to the best of our ability to ensure no new errors have crept in. The application is added to MECM and is tested again to ensure the package works correctly when deployed. Lastly, we call in the users for Formal UAT testing of the application, to run through the UAT document they created to test the application functionality. Upon passing their tests, the user completes the UAT sign off and the application is ready for deployment.

KEY RESPONSIBILITIES:

• Successful service delivery - SLA achievement and high level of customer satisfaction
• Building a personal relationship with the client
• Call queue management: Self-assignment of calls, Update and maintain assigned calls.
• Start to end of discovery process for an application: D1, D2, Testing.
• Managing workload within SLA
• Import of packaged application into MECM
• Creation of AD groups ready for deployment
• Engage with Licensing / Manufacturers / Customers
• Test application deployment from MECM (OAT)
• Documentation of all packaging requirements into a discovery form - e.g. Installation Instructions, Configuration Instructions
• Investigation of possible application dependencies and escalation to technical authority.
• Troubleshooting of application error messages during installation

Essentials Skills/Qualifications:

• Have extensive knowledge in Application Discovery, and best practices.
• Troubleshooting skills; Event viewer, Logs, monitoring tools, fault diagnosis, etc.
• Active Directory, Group Policy and local permission setting knowledge
• Windows Operating systems: Windows 10 & 11
• General Windows support and configuration experience
• Understanding of secure working environments.
• Good Communication skills, written and verbal.
• Working knowledge of EXE, MSI, Transforms
• Basic knowledge of VBScript and PowerShell
• Ability to undertake complex multi-layered application dependency investigation
• Working alone and is self-motivated.
• Able to proactively resolve issues encountered during the discovery process

Useful Skills:

• Knowledge of Microsoft MECM CB - importing applications, collections and deployments
• Knowledge of Packaging Knowledge: AdminStudio, InstallShield, Orca.

Desirable Skills/Qualifications:

• ITIL foundation accreditation
• Proven experience in multi-vendor managed services account(s)
• MOD SC or DV clearance

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritises in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We are committed to fostering an inclusive environment where everyone can thrive.

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