At a Glance
- Tasks: Provide on-site tech support, troubleshoot issues, and manage hardware/software for users.
- Company: Join DXC Technology, a leader in tech solutions with a focus on collaboration.
- Benefits: Enjoy competitive pay, flexible hours, and opportunities for professional growth.
- Other info: Work in a vibrant setting with chances for career advancement and skill development.
- Why this job: Be the go-to tech hero, solving problems and supporting VIPs in a dynamic environment.
- Qualifications: Hands-on experience with hardware, Windows OS, and a passion for customer service.
The predicted salary is between 30000 - 40000 £ per year.
hackajob is collaborating with DXC Technology to connect them with exceptional professionals for this role.
Role Summary
Deliver on-site end-user support across desktop/laptop devices, break/fix repairs, managed print (MPS), conference-room AV and VIP support, Tech Bar services, hardware builds, and software support as part of the wider service delivery model.
Location, Working Pattern, Security & Compliance
- Primary work location: AWE Aldermaston, with rotational coverage at Reading Green Park
- Occasional travel to remote sites to install or replace equipment
- Standard working hours: 07:00–17:30 (9-day fortnight, shift-dependent)
- Occasional out-of-hours work to support VIP or high-profile events
- Role is based on a nuclear-licensed site in the Reading area
- Security clearance required: SC to start, with eligibility for DV (or DV as standard depending on assignment)
Key Responsibilities
End-User Compute (EUC)
- Diagnose and resolve desktop/laptop incidents including rebuilds and break/fix repairs
- Troubleshoot Windows client OS
- Perform limited software troubleshooting
- Support endpoint encryption and WSUS updates
- Administer Active Directory and assist with SCCM deployments
- Staff the Tech Bar for walk-in support
Hardware Build
- Build standard and non-standard desktops; refurbish devices for deployment
- Perform warranty and non-warranty repairs
- Manage break/fix stock and asset records
- Maintain accurate device and print asset records; complete periodic audits
- Document and improve processes; maintain team SharePoint
Printing / Managed Print Services (MPS)
- Maintain networked HP multifunction printers and manage consumables
- Manage customer PUK code access
- Prepare, test, and install new print devices
- Support print fleet optimisation and audits
Tech Bar & Front-of-House Service
- Provide walk-in support including loan devices, triage, software help, new starters, and orders
- Ensure excellent customer communication and effective back-office completion
Conference Rooms, VIP & Events
- Manage 250+ conference rooms and conduct assurance visits
- Liaise with AV suppliers for incident resolution and design requirements
- Respond to last-minute VIP support requests
Networking (Foundational)
- Perform CAT5 and fibre network patching
- Provide hands-and-eyes support to suppliers
Ticketing, SLAs & Communication
- Maintain clear ticket updates and resolution notes
- Resolve within SLA or elevate appropriately
- Keep users informed throughout the lifecycle
Projects (when assigned)
- Coordinate small refresh or deployment projects
- Act as point of contact for leadership and customer service managers
Essential Skills & Qualifications
- Strong EUC hardware knowledge and hands-on break/fix experience (HP/Lenovo/Dell)
- Experience supporting HP multifunction printers
- Proficiency with Windows OS and Microsoft applications
- Solid PC and peripheral hardware knowledge
- Experience with ITSM processes and SLA adherence
- Familiarity with CAT5/fibre patching
- Full UK driving licence and eligibility for nuclear-licensed site clearance
Desirable Skills & Certifications
- ITIL Foundation
- SCCM knowledge
- Microsoft and CompTIA certifications (A+, Network+, MCP)
Behaviours
- Service excellence mindset; structured and methodical approach
- Team-oriented; promotes collaboration and knowledge sharing
- Professional, positive, proactive, calm under pressure
- Politically aware, reliable, and conscientious
- Continuous service improvement mindset
End User Support Specialist (Aldermaston/Green Park) in Reading employer: hackajob
At DXC Technology, we pride ourselves on being an exceptional employer, offering a dynamic work environment at our AWE Aldermaston location. Our culture fosters collaboration and continuous improvement, providing employees with ample opportunities for professional growth and development. With a focus on service excellence and a supportive team-oriented atmosphere, we ensure that our End User Support Specialists are equipped to thrive in their roles while enjoying the unique advantages of working on a nuclear-licensed site.
StudySmarter Expert Advice🤫
We think this is how you could land End User Support Specialist (Aldermaston/Green Park) in Reading
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at hackajob. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like hackajob before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace End User Support Specialist (Aldermaston/Green Park) in Reading
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to hackajob:Your cover letter is your chance to shine! Tell us why you want to work at hackajob specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at hackajob!
How to prepare for a job interview at hackajob
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
