Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide exceptional service and advice to customers over the phone.
- Company: Join Vitality, a leader in health and life insurance.
- Benefits: Enjoy bonuses, a generous pension scheme, and award-winning health insurance.
- Other info: Hybrid role with ongoing support and coaching for your professional growth.
- Why this job: Make a real difference in customers' lives while developing your career.
- Qualifications: Previous financial sales experience and strong customer engagement skills required.
The predicted salary is between 30000 - 40000 £ per year.
hackajob is collaborating with Vitality to connect them with exceptional professionals for this role.
Team - Protection, (D2C Life Department) Hybrid role - Part time available but first 4 weeks training is based full time in Stockport.
Previous Financial sales experience is required.
What this role is all about
It’s important to relate to your customer, understand their needs. If you care about your customer and can provide an exceptional service in catering to their product requirements this may be the role for you. This role is about the quality of the customer journey providing advice on Vitality Life products, building a rapport so that through their choices they make the right one through us, as Vitality Life. This is over the telephone and can be direct with personal customers and our business customers too. We offer ongoing support, coaching and we focus on your development in your Vitality career. Previous experience of working in Insurance sales is required.
What You Will Do
- Providing exceptional service and advice over the telephone to our customers
- Time management is key as we are fast paced, and we have lots of customer needs to meet
- Proactivity in maintaining your knowledge being a driver in your own performance, knowing we will support in every step
- Ensuring that FCA and internal regulatory standards for advice provision are met
- Quality of advice provided is a must with every fact find, making sure you have everything documented along with the analysis and outcomes. Every conversation is important
What you need to thrive
- Experience within Financial Services is a must
- Confident telephone manner
- Full understanding and knowledge of the regulatory requirements of the FCA
- Strong Customer orientation and engagement skills
- Highly motivated with a drive to deliver sales targets and outstanding customer outcomes
- A driven individual with commitment to personal development and progression
- Strong Organisation skills with the ability to manage personal time and focus to maximise productivity and results
- Financial services qualifications appropriate to the role, ideally CEMAP or R05
So, what’s in it for you?
- Bonus Schemes – A bonus that regularly rewards you for your performance
- A pension of up to 12% – We will match your contributions up to 6% of your salary
- Our award‑winning Vitality health insurance – With its own set of rewards and benefits
- Life Assurance – Four times annual salary
Protection Adviser, Part time employer: hackajob
Contact Detail:
hackajob Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Protection Adviser, Part time
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Vitality and their products. This will help you relate to their mission and show that you're genuinely interested in providing exceptional service.
✨Tip Number 2
Practice your telephone skills! Since this role is all about connecting with customers over the phone, make sure you’re comfortable chatting and building rapport. Try role-playing with a friend to get the hang of it.
✨Tip Number 3
Show off your financial sales experience! Be ready to share specific examples of how you've successfully met customer needs in the past. This will demonstrate your ability to provide quality advice and meet sales targets.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re here to support you every step of the way in your journey with us at StudySmarter.
We think you need these skills to ace Protection Adviser, Part time
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Protection Adviser. Highlight your financial sales experience and any relevant qualifications like CEMAP or R05. We want to see how your skills match what we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your customer orientation and engagement skills. Tell us why you care about providing exceptional service and how you can contribute to our team at Vitality.
Showcase Your Communication Skills: Since this role involves a lot of telephone interaction, make sure your written application reflects your confident communication style. We want to see that you can build rapport and engage effectively with customers right from the start.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Vitality!
How to prepare for a job interview at hackajob
✨Know Your Products Inside Out
Before the interview, make sure you have a solid understanding of Vitality Life products. Familiarise yourself with their features and benefits so you can confidently discuss how they meet customer needs. This will show your genuine interest and help you relate to potential customers.
✨Demonstrate Your Customer-Centric Approach
Prepare examples from your previous experience where you went above and beyond for a customer. Highlight how you built rapport and provided exceptional service. This will illustrate your strong customer orientation and engagement skills, which are crucial for this role.
✨Showcase Your Financial Sales Experience
Be ready to discuss your past roles in financial sales, particularly in insurance. Share specific achievements or targets you met, as this will demonstrate your capability to thrive in a fast-paced environment and meet sales targets effectively.
✨Time Management is Key
Since this role requires excellent time management, think of ways you've successfully managed your time in previous jobs. Be prepared to discuss how you prioritise tasks and ensure productivity, especially when handling multiple customer needs simultaneously.