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- Tasks: Lead the development of a global rewards experience that delights customers across multiple markets.
- Company: Join J.P. Morgan, a leader in financial services with a start-up mentality.
- Benefits: Competitive salary, diverse workplace, and opportunities for personal and professional growth.
- Why this job: Make a real impact in revolutionising mobile banking and enhancing customer loyalty.
- Qualifications: Proven product management experience and strong stakeholder management skills.
- Other info: Dynamic role with a flat structure and excellent career advancement opportunities.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Join to apply for the Product Manager - Rewards role at hackajob. Hackajob is collaborating with J.P. Morgan to connect them with exceptional tech professionals for this role. We have launched the digital bank, Chase UK, to revolutionise mobile banking with seamless journeys our customers love. We’re building the bank of the future from scratch, channelling our start‑up mentality every step of the way – meaning you’ll have the opportunity to make a real impact.
About the Role
As a Global Product Manager at JPMorgan Chase within the International Consumer Bank, you will be part of a flat‑structure organization. Your responsibilities will include building capabilities that can be tailored by market teams to local customer bases while remaining unmistakably a Chase product. Your stakeholder management skills will enable you to get features into production that meet the firm’s uncompromising standards on controls and risk while balancing the priorities of multiple markets.
Job Responsibilities
- Develop the Global Rewards Experience – build a set of capabilities that offer customers in multiple markets a loyalty‑building experience with personalised moments of joy, while allowing markets teams to tailor them to their customer base.
- Balance the requirements of markets, controls and technology to determine the short‑ and long‑term roadmap for the credit card product.
- Write requirements and acceptance criteria for the features decided upon, collaborating with markets, design/content, platform and controls to ensure they are desirable, usable, feasible and viable.
- Pull together the stakeholders required across backend, frontend, markets, controls, design, content etc. to deliver on the roadmap – and be accountable for that end‑to‑end delivery.
- Be accountable for product performance, identifying weaknesses and prioritising improvements.
- Manage vendors, ensuring they meet their SLAs while controlling costs.
- Ensure controls continue to meet firm‑wide standards to manage risk and regulatory obligations.
Required Qualifications, Capabilities and Skills
- Experienced product manager, able to demonstrate how they balanced multiple priorities to define a roadmap.
- Able to articulate product KPIs, how they monitored performance and how they improved it.
- Data analysis and modelling expertise, able to translate customer data into customer insights.
- Track record of delivery against a product roadmap.
- Ability to manage multiple stakeholders and explain decisions clearly, logically, empathetically but firmly.
Preferred Qualifications, Capabilities and Skills
- Experience within a loyalty or rewards setting, able to demonstrate how rewards partnerships delivered commercial benefits.
- Experience managing existing and new vendor contracts.
- Commercial modelling experience to pull together a business case that supports partnership decisions.
About J.P. Morgan
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. We are an equal‑opportunity employer and place a high value on diversity and inclusion. We do not discriminate on the basis of any protected attribute. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs.
Product Manager - Rewards employer: hackajob
Contact Detail:
hackajob Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Manager - Rewards
✨Tip Number 1
Network like a pro! Reach out to current or former employees at J.P. Morgan on LinkedIn. A friendly chat can give us insider info about the company culture and the role, plus it might just get your name on the hiring manager's radar.
✨Tip Number 2
Prepare for the interview by diving deep into the rewards landscape. Understand what makes a great loyalty programme and be ready to share your insights. We want to see how you can bring that knowledge to the table!
✨Tip Number 3
Showcase your stakeholder management skills during the interview. Have examples ready where you balanced multiple priorities and delivered results. This is key for the Product Manager role, so let’s make sure we highlight that experience!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we’re here to support you every step of the way in landing that dream job at J.P. Morgan.
We think you need these skills to ace Product Manager - Rewards
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Product Manager - Rewards role. Highlight your experience in managing multiple priorities and how you've successfully delivered on a product roadmap. We want to see how you can bring your unique skills to our team!
Showcase Your Data Skills: Since data analysis is key for this role, don’t forget to include examples of how you've translated customer data into actionable insights. We love seeing how you’ve used data to improve product performance, so make it shine in your application!
Highlight Stakeholder Management: Your ability to manage stakeholders is crucial, so share specific instances where you've effectively communicated decisions and balanced different priorities. We’re looking for someone who can navigate complex relationships with ease, so let us know how you’ve done this in the past.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and ensure it reaches the right people. Don’t miss out on this opportunity!
How to prepare for a job interview at hackajob
✨Know Your Product Inside Out
Before the interview, dive deep into J.P. Morgan's rewards programme and understand its unique features. Be ready to discuss how you would enhance the Global Rewards Experience and tailor it to different markets. This shows your genuine interest and preparedness.
✨Showcase Your Stakeholder Management Skills
Prepare examples of how you've successfully managed multiple stakeholders in previous roles. Highlight specific situations where you balanced competing priorities and delivered results. This will demonstrate your ability to navigate the flat-structure organisation effectively.
✨Data is Your Best Friend
Brush up on your data analysis skills! Be prepared to discuss how you've used customer data to drive insights and improve product performance. Bring examples of KPIs you've monitored and how they influenced your decision-making process.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think about potential challenges in managing vendor contracts or balancing market requirements with controls. Practise articulating your thought process clearly and logically to showcase your strategic thinking.
