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For Companies At a Glance
- Tasks: Lead product strategy for Collections & Returns, enhancing customer experiences and simplifying processes.
- Company: Join a leading retail brand with a focus on innovation and teamwork.
- Benefits: Enjoy discounts, holiday allowances, bonuses, and flexible working options.
- Other info: Collaborative culture with opportunities for career growth and learning.
- Why this job: Make a real impact on customer journeys while developing your skills in a dynamic environment.
- Qualifications: Experience in product management and a passion for problem-solving.
The predicted salary is between 50000 - 60000 £ per year.
Want to solve really interesting problems at huge scale? Want to learn from the best and be challenged to think differently every day? Want to work hand in hand with development teams where you drive success and return to the business? Want the flexibility to work at home and in an office where it helps you meet your work and life commitments? Read below for your next opportunity.
The Role
As Product Manager in Returns, you will own key products within the Collections & Returns portfolio, shaping the strategy, roadmap and day‑to‑day delivery of the capabilities that improve customer outcomes while simplifying life for store colleagues. You’ll work at the heart of the returns ecosystem, spanning digital journeys, in‑store tooling, automation, and integrations. Balancing customer needs, commercial performance, and long‑term platform sustainability.
What You’ll Be Responsible For
- Owning and delivering a clearly defined product vision and roadmap for key Argos Returns journeys
- Developing deep understanding of customer and colleague needs across in‑store and digital returns
- Prioritising work based on customer impact, cost‑to‑serve, operational efficiency and risk
- Driving simplification and automation of complex or manual returns processes
- Working closely with Engineering, Design, Architecture, and Delivery to ship iteratively
- Using data, experimentation and agreed KPIs to guide prioritisation and measure outcomes
- Collaborating with Stores, Operations, Fraud, Customer Services and Commercial teams
- Working with adjacent product teams to deliver cross‑cutting Returns initiatives
How You’ll Succeed
- You’re focused on outcomes over output for customers and colleagues
- You can translate a clear vision into a prioritised, deliverable roadmap
- You understand and surface trade‑offs between speed, cost, experience, and risk
- You’re comfortable operating in a store‑led, operationally complex environment
- You use data to challenge assumptions and inform decisions
- You’re technically curious and can translate between customer problems and technology solutions
- You collaborate effectively across product, tech, and operational stakeholders
Benefits
- Colleague discount across the multi‑brands – Sainsbury’s, Argos and Habitat
- Holiday allowance
- Bonus scheme
- Pension plan
- Special offers on gym memberships, restaurants, holidays, retail vouchers and more
- Holiday allowance and ability to buy additional holiday
- Season ticket loans, cycle to work scheme, health cash plans, pay advance
- Access to a great range of discounts from hundreds of other retailers
- Employee assistance programme
- Up to 26 weeks’ pay for maternity or adoption leave and up to 4 weeks’ pay for paternity leave
Product Manager - Collections and Returns employer: hackajob
Contact Detail:
hackajob Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Manager - Collections and Returns
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can help you land that Product Manager role.
✨Tip Number 2
Prepare for those interviews by practising common questions and scenarios related to product management. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers. It’ll help you showcase your experience effectively!
✨Tip Number 3
Showcase your passion for the role! When you’re in interviews, let your enthusiasm for solving customer problems and improving processes shine through. We want to see that you’re genuinely excited about the impact you can make as a Product Manager.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive and take the initiative to connect with us directly.
We think you need these skills to ace Product Manager - Collections and Returns
Some tips for your application 🫡
Show Your Passion for Problem-Solving: When you write your application, let us see your enthusiasm for tackling interesting problems. Share examples of how you've approached challenges in the past, especially those that required innovative thinking and collaboration.
Tailor Your Application to the Role: Make sure to customise your CV and cover letter to highlight your experience with product management, particularly in returns or collections. We want to see how your skills align with our needs, so don’t be shy about showcasing relevant projects!
Use Data to Back Up Your Claims: Since we value data-driven decision-making, include metrics or outcomes from your previous roles that demonstrate your impact. This could be anything from improved customer satisfaction scores to successful project completions.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at hackajob
✨Know Your Product Inside Out
Before the interview, dive deep into the Collections and Returns portfolio. Understand the key products and their impact on customer experience. Be ready to discuss how you would shape the product vision and roadmap based on customer needs.
✨Showcase Your Data Skills
Since data-driven decision-making is crucial for this role, prepare examples of how you've used data to inform your product strategies in the past. Highlight any KPIs you've worked with and how they influenced your decisions.
✨Demonstrate Cross-Functional Collaboration
This role requires working closely with various teams. Think of specific instances where you've successfully collaborated with engineering, design, or operational teams. Be ready to explain how you navigated trade-offs between speed, cost, and customer experience.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills in complex environments. Prepare scenarios where you've simplified processes or improved operational efficiency. Use the STAR method (Situation, Task, Action, Result) to structure your answers.