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- Tasks: Lead onboarding experiences and improve customer journeys at Wise.
- Company: Join Wise, a global tech company revolutionising money movement.
- Benefits: Competitive salary, inclusive culture, and opportunities for growth.
- Other info: Diverse team with a focus on empowerment and respect.
- Why this job: Make a global impact by enhancing how millions experience Wise.
- Qualifications: Experience in onboarding or conversion in fast-paced tech environments.
The predicted salary is between 80000 - 100000 £ per year.
Wise is a global technology company, building the best way to move and manage the world’s money. Wise’s mission is to make money movement easier and cheaper for people and businesses, including sending money internationally, spending abroad, and receiving international payments. You will be helping us create an entirely new network for the world’s money.
We’re looking for a Product Lead to lead our Onboarding experiences at Wise. This role will oversee three teams: Consumer Onboarding, Account Setup, and Account Access & Recovery. You will ensure that every new customer—personal or business—can join Wise easily, securely, and with clarity on how to get value from our products. This is a high-impact leadership role working across product, engineering, design, analytics, compliance, operations and marketing to dramatically improve conversion, eliminate drop-offs, and build a world-class onboarding experience for all customers. You’ll report to the Onboarding & Scalable Growth Director and lead a team of PMs across the domain.
Responsibilities
- Driving conversion for new personal customers: ensuring customers reach their first successful transaction quickly and with confidence
- Eliminating drop-off across flows such as signup, KYC, profile creation, pricing understanding, and transaction creation
- Owning the entire login, account recovery, and 2FA experience
- Improving the UX across onboarding journeys, especially for complex or regulated flows
- Balancing growth with security, compliance, and operational scalability
Opportunity and Leadership
- Make global impact by shaping how millions experience Wise for the first time
- Drive measurable outcomes: own core product metrics like conversion rate, onboarding contact ratio, and 2FA cost per user
- Own the UX with strong collaboration with design and research to ship exceptional user journeys
- Collaborate across the organization with compliance, security, operations and marketing
- Build and lead a high-performing team and empower 3–4 PMs and their teams
- Lead and inspire your team and other teams to contribute to the mission
Qualifications
- You’ve led onboarding or core conversion experiences in a fast-growing tech company, ideally with regulated or complex flows (e.g., fintech, identity, compliance)
- You’ve owned end-to-end metrics like conversion or retention and know how to move them
- You’re a UX champion with a strong product sense and attention to detail
- You’ve led senior product managers and built high-trust teams
- You’re comfortable working across compliance, legal, ops, regional and marketing and can manage competing priorities
- You’re data-driven and outcome-oriented and know how to define success and keep teams focused on impact
- You can operate strategically while also getting hands-on when needed
- You communicate clearly and logically and can influence across teams, including with internal and external partners
- You are ready to lead, hire, and develop skills across the organization to unblock progress
We’re a diverse, equitable, and inclusive team with an international presence. We celebrate differences and strive to create a respectful and empowering environment for all employees.
Product Lead - Onboarding Experience employer: hackajob
Contact Detail:
hackajob Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Lead - Onboarding Experience
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to onboarding experiences. We recommend role-playing with a friend to boost your confidence!
✨Tip Number 3
Showcase your passion for the role! When you get the chance to speak with hiring managers, share your ideas on improving onboarding experiences. It’ll set you apart from the crowd.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Product Lead - Onboarding Experience
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Product Lead role. Highlight your experience with onboarding and conversion metrics, as this will show us you understand what we're looking for.
Showcase Your Impact: When detailing your past roles, focus on measurable outcomes you've achieved. We love data-driven results, so if you've improved conversion rates or reduced drop-offs, let us know!
Be Clear and Concise: We appreciate clear communication, so keep your application straightforward. Avoid jargon and get straight to the point about your skills and experiences that relate to the role.
Apply Through Our Website: For the best chance of getting noticed, make sure to apply directly through our website. This helps us keep track of applications and ensures you’re considered for the role!
How to prepare for a job interview at hackajob
✨Know Your Onboarding Metrics
Before the interview, brush up on key metrics related to onboarding and conversion rates. Be ready to discuss how you've influenced these metrics in your previous roles, especially in a fast-paced tech environment like fintech.
✨Showcase Your UX Expertise
Prepare examples of how you've improved user experiences in onboarding processes. Highlight specific challenges you faced and how you collaborated with design and research teams to create seamless journeys for users.
✨Demonstrate Leadership Skills
Think of instances where you've led teams or projects successfully. Be ready to share how you empowered your team members and fostered a high-trust environment, as this role requires strong leadership across multiple teams.
✨Be Data-Driven
Come equipped with data that showcases your impact in previous roles. Discuss how you've used analytics to drive decisions and improve onboarding flows, and be prepared to explain your approach to measuring success.