At a Glance
- Tasks: Lead the decommissioning of credit card platforms and enhance customer experiences.
- Company: Join Barclays, a leader in banking innovation and customer service.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Work in a dynamic environment with excellent career advancement opportunities.
- Why this job: Shape the future of banking while making a real impact on customer satisfaction.
- Qualifications: Experience in product management and understanding of credit cards or risk management.
The predicted salary is between 55000 - 65000 £ per year.
hackajob is collaborating with Barclays to connect them with exceptional professionals for this role. Join us as a Product and Proposition Manager - Credit Cards, where you will help shape the future of banking by leading the decommissioning of the credit cards online platform, ensuring risk management, governance, and control oversight throughout the transition.
Key responsibilities include:
- Defining and targeting the impacted customer population.
- Managing credit and digital customer outcomes.
- Ensuring all activity supports good customer experiences.
- Delivering the decommissioning plan on time while maintaining high standards of operational integrity and regulatory compliance.
- Development of customer level strategies and solutions tailored to customers’ needs.
- Subject Matter Expert in the applicable Product/Proposition team, guiding stakeholders on the application of existing and new products/propositions and related customer and colleague journeys.
- Development of product propositions, and/or service strategy, defining the priorities for delivering the outcomes needed to deliver the strategy and lead execution of the priorities.
- Development of different commercial and business models through a strong understanding of the financial drivers of the P&L for the relevant segment/proposition/journey.
- Evaluation of the technical feasibility, legal compliance, and potential risks associated with the development and launch of the new product.
- Monitoring of market trends and analysis feedback from internal employees and target customers through prototypes, user testing sessions, and beta programs to identify areas for improvement to refine the product/process before launch.
- Management of comprehensive launch plans and technical deployments for products that establish rollout timelines, marketing strategies, training initiatives and communication channels to promote the launch of new products effectively.
- Monitoring of key metrics such as adoption rates, usage patterns, customer satisfaction (including complaints), and revenue generation to assess the product's performance against set goals.
Qualifications and Skills:
- Demonstrable experience working with a broad range of stakeholders in a matrix environment.
- Experience or knowledge of Credit Cards, or Risk Management.
- Strong understanding of Customer journey management and improvement.
- Experience of using data to make decisions and recommendations.
- AGILE delivery experience.
- Background in risk and control frameworks.
- Understanding of governance activities across the product lifecycle, including regulatory frameworks (e.g. FCA, Consumer Duty, NAPA, DRA, RRA).
- Solid knowledge of risk management principles, including policy interpretation and application.
- Proven ability to identify, assess, and manage risk, including reputational risk.
- Strategic thinking skills, with the ability to align product decisions to regulatory and business objectives.
Other Valued Skills:
- Experience in product management.
Role Location: This role can be based in London, Northampton, Manchester, or Glasgow.
Accountabilities:
- Development of customer level strategies & solutions tailored to customers’ needs.
- Subject Matter Expert in the applicable Product/Proposition team and be able to confidently guide and advise stakeholders at all levels in the Bank on the application of existing and new products/propositions and related customer and colleague journeys.
- Development of product propositions, and/or service strategy, defining the priorities for delivering the outcomes needed to deliver the strategy and lead execution of the priorities.
- Development of different commercial and business models through a strong understanding of the financial drivers of the P&L for the relevant segment/proposition/journey.
- Evaluation of the technical feasibility, legal compliance, and potential risks associated with the development and launch of the new product.
- Monitoring of market trends and analysis feedback from internal employees and target customers through prototypes, user testing sessions, and beta programs to identify areas for improvement to refine the product/process before launch.
- Management of comprehensive launch plans and technical deployments for products that establish rollout timelines, marketing strategies, training initiatives and communication channels to promote the launch of new products effectively.
- Monitoring of key metrics such as adoption rates, usage patterns, customer satisfaction (including complaints), and revenue generation to assess the product's performance against set goals.
Assistant Vice President Expectations:
- To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness.
- Collaborate closely with other functions/business divisions.
- Lead a team performing complex tasks, using well developed professional knowledge and skills to deliver on work that impacts the whole business function.
- Set objectives and coach employees in pursuit of those objectives, appraisal of performance relative to objectives and determination of reward outcomes.
- If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard.
- The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others.
- For an individual contributor, they will lead collaborative assignments and guide team members through structured assignments, identifying the need for the inclusion of other areas of specialisation to complete assignments.
- They will identify new directions for assignments and/or projects, identifying a combination of cross functional methodologies or practices to meet required outcomes.
- Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues.
- Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda.
- Take ownership for managing risk and strengthening controls in relation to the work done.
- Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function.
- Collaborate with other areas of work, for business aligned support areas to keep up to date with business activity and the business strategy.
- Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practices to solve problems creatively and effectively.
- Communicate complex information.
- Influence or convince stakeholders to achieve outcomes.
All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.
Product and Proposition Manager - Credit Cards employer: hackajob
Barclays is an exceptional employer that fosters a dynamic and inclusive work culture, offering employees the opportunity to shape the future of banking while ensuring high standards of operational integrity. With a strong focus on employee growth, Barclays provides comprehensive training and development programmes, empowering staff to excel in their roles as they navigate the evolving landscape of financial services. Located in vibrant cities such as London, Northampton, Manchester, and Glasgow, employees benefit from a collaborative environment that values innovation and encourages meaningful contributions to customer experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Product and Proposition Manager - Credit Cards
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those at Barclays or similar companies. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Prepare for interviews by understanding the role inside out. Know the ins and outs of credit cards and risk management, and be ready to discuss how you can improve customer experiences.
✨Tip Number 3
Showcase your strategic thinking skills. Be ready to share examples of how you've aligned product decisions with business objectives in the past. This will impress the hiring managers!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative.
We think you need these skills to ace Product and Proposition Manager - Credit Cards
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Product and Proposition Manager role. Highlight your experience with credit cards, risk management, and customer journey management to show us you’re the perfect fit!
Showcase Your Skills:Don’t just list your skills; demonstrate them! Use specific examples from your past experiences that align with the responsibilities mentioned in the job description. We want to see how you’ve successfully managed projects and influenced stakeholders.
Be Clear and Concise:Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. Remember, we’re looking for someone who can communicate complex information effectively!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about the role!
How to prepare for a job interview at hackajob
✨Know Your Product Inside Out
As a Product and Proposition Manager, you'll need to demonstrate a solid understanding of credit cards and the associated customer journeys. Brush up on the latest trends in the credit card market, and be ready to discuss how you can tailor strategies to meet customer needs.
✨Showcase Your Stakeholder Management Skills
This role involves working with a broad range of stakeholders. Prepare examples from your past experiences where you've successfully collaborated across teams or influenced decision-making. Highlight your ability to navigate a matrix environment effectively.
✨Demonstrate Your Risk Management Knowledge
Given the focus on risk management and governance, be prepared to discuss your experience with risk frameworks and how you've applied them in previous roles. Bring specific examples of how you've identified and mitigated risks in product development.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your strategic thinking and problem-solving skills. Think about how you would approach the decommissioning of a credit card platform, ensuring compliance and maintaining customer satisfaction. Practice articulating your thought process clearly.
