Private Banking Executive Manager

Join us as a Private Bank Executive Manager, where you will lead a team of Private Bank Executives who support the day‑to‑day needs of high‑value clients. You will be responsible for delivering an exceptional client experience, driving operational excellence, and ensuring the team provides seamless support across every stage of the client journey. Your leadership will be key to enhancing service quality, supporting Private Bankers, and helping the business build deeper, longer‑lasting client relationships.

In this role you will coach, develop and inspire your team, help them navigate complex client requests while maintaining the highest standards of service, risk management, and regulatory compliance. You will act as an escalation point for sensitive or complex client situations, providing guidance and ensuring issues are resolved effectively. You will also identify opportunities to improve processes, increase efficiency, and enhance the overall client and colleague experience.

You will work closely with colleagues across Investments, Lending, Operations, Risk and Compliance to ensure clients receive coordinated and consistent support. You will oversee key control activities, maintain high standards of KYC and AML compliance, and take ownership for service delivery, team performance and operational outcomes.

To succeed in this role you should have experience in:

• Leading and developing client‑facing teams within Private Banking, Wealth Management, or a similar financial services environment.
• Managing complex client relationships and acting as an escalation point for sensitive service or operational matters.
• Operating within regulated environments and ensuring policies related to KYC, AML and risk management are consistently applied.
• Building strong partnerships with Private Bankers and internal stakeholders to deliver outstanding client outcomes.

Other valuable skills include:

• Strong leadership and coaching capabilities, with a track record of developing high‑performing teams.
• The ability to identify opportunities for improvement, implement change and drive measurable enhancements to service delivery.
• A strong understanding of operational risk, controls and governance, with a commitment to maintaining high standards of compliance.
• Excellent organisational and problem‑solving skills, balancing client needs, team priorities and business objectives.
• A proactive and detail‑oriented approach, with the confidence to make decisions and take ownership of outcomes.

Purpose of the role:

To manage relationship support initiatives and set the strategic direction. Provide support to the bank’s senior management team and manage relationship support risk across the organisation.

Accountabilities:

• Development of strategic direction for relationship support, including the implementation of up‑to‑date methodologies and processes.
• Management of relationship support initiatives, oversight of colleagues and their performance, implementation of departmental goals and objectives, and oversight of department efficiency and effectiveness.
• Relationship management of relationship support stakeholders, including identifying relevant stakeholders and maintaining the quality of external third‑party services.
• Development and implementation of policies and procedures for relationship support.
• Management of relationship support risk, including identification of potential risks, development of strategies to mitigate those risks, and alignment with the bank’s compliance functions.
• Monitoring the financial performance of relationship support teams, including revenue, profitability and cost control.
• Conducting thorough market research to understand market trends, competitive landscape and regulatory changes to identify market opportunities.

Expectations:

• Advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness.
• Collaborate closely with other functions and business divisions.
• Lead a team performing complex tasks, using well‑developed professional knowledge and skills to deliver work that impacts the whole business function.
• Set objectives, coach employees in pursuit of those objectives, and appraise performance relative to objectives.
• Display clear leadership behaviours to create an environment for colleagues to thrive and deliver consistently excellent standards.
• Guide team members through structured assignments, identify the need for inclusion of other areas of specialisation and lead collaborative assignments.
• Consult on complex issues and provide advice to People Leaders to support resolution of escalated issues.
• Identify ways to mitigate risk and develop new policies/procedures in support of the control and governance agenda.
• Take ownership for managing risk and strengthening controls in relation to the work done.
• Engage in complex analysis of data from multiple sources to solve problems creatively and effectively.
• Communicate complex information to stakeholders in a clear manner.
• Influence or convince stakeholders to achieve outcomes.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.