Performance Oversight Manager

Join us at Barclays as a Performance Oversight Manager. This role is responsible for overseeing and driving performance across Client Service, acting on behalf of the Client Service Directors and Senior Leadership Team to ensure delivery against strategic objectives. It focuses on generating actionable insight through the development of management information (MI), translating complex data into clear recommendations to inform decision‑making, and embedding robust KPI frameworks, governance and risk awareness to maintain strong control and sustainable outcomes. The role also leads and coordinates cross‑functional change initiatives, aligning improvement activity to business priorities and ensuring effective delivery, adoption, and measurable enhancement of operational performance. The location of your role is Knutsford.

Key Qualifications

• Demonstrable stakeholder management.
• Exceptional data analysis capability.
• Proven experience in change implementation and management.
• Experience in Microsoft applications such as Excel, PowerPoint, Forms.

Valued Skills

• Familiarity with Tableau reporting.
• Exposure to Salesforce.
• Understanding of Corporate Banking operating model and processes.

You may be assessed on the key critical skills relevant for success in the role, such as risk and controls, change and transformation, business acumen, strategic thinking, digital technology, as well as job‑specific technical skills.

Accountabilities

• Development and implementation of strategies to improve the efficiency and effectiveness of banking operations, using data‑led insights.
• Participation in projects and initiatives to improve performance and optimisation efficiency and effectiveness.
• Development of reports and presentations on performance and optimisation and communicating findings to internal senior stakeholders.
• Identification of industry trends and developments, and collaboration with stakeholders across the bank to provide recommendations for change and improvement within performance and optimisation processes.
• Development and implementation of analytics and reporting performance and optimisation to mitigate risks and maintain efficient operations.
• Identification of capacity creation in operations using data and Management Information.

Leadership Expectations

• Advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions and business divisions.
• Lead a team performing complex tasks, using well‑developed professional knowledge and skills to deliver on work that impacts the whole business function. Set objectives and coach employees in pursuit of those objectives, appraise performance relative to objectives and determine reward outcomes.
• Demonstrate clear leadership behaviours (Listen, Energise, Align, Develop) to create an environment for colleagues to thrive and deliver consistently excellent standards.
• Lead collaborative assignments and guide team members through structured assignments, identify the need for inclusion of other areas of specialisation, identify new directions for assignments and/or projects, and employ cross‑functional methodologies to meet required outcomes.
• Consult on complex issues; provide advice to People Leaders to support the resolution of escalated issues.
• Identify ways to mitigate risk and develop new policies or procedures in support of the control and governance agenda.
• Take ownership for managing risk and strengthening controls in relation to the work done.
• Perform work that is closely related to that of other areas, requiring an understanding of how areas coordinate and contribute to the achievement of organisational objectives.
• Collaborate with other areas to keep pace with business activity and strategy.
• Engage in complex data analysis from multiple sources to solve problems creatively and effectively.
• Communicate complex information, including sensitive or difficult content, effectively.
• Influence or convince stakeholders to achieve outcomes.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass. They will also demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.