At a Glance
- Tasks: Provide top-notch IT support for desktop, mobile, and networking issues.
- Company: Join OneAdvanced, a leader in tech solutions with a focus on customer satisfaction.
- Benefits: Enjoy competitive pay, career growth, and a dynamic work environment.
- Other info: Work on-site at Heathrow with opportunities for professional development.
- Why this job: Make a real difference by solving tech problems and helping customers thrive.
- Qualifications: Strong communication skills and a proactive approach to IT support.
The predicted salary is between 30000 - 40000 £ per year.
One Advanced is seeking a Technical Support Engineer to be based at a customer site in the Heathrow area.
You will deliver technical support across desktop, mobile, networking and IT infrastructure, ensuring high customer satisfaction and adherence to SLAs.
You will log, escalate and resolve incidents, create runbooks and knowledge articles, and coordinate with the 1st line Service Desk.
A proactive, organized approach and strong communication are essential.
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We think you need these skills to ace On-site IT Support Engineer – Heathrow
Technical Support
Desktop Support
Mobile Support
Networking
IT Infrastructure
Customer Satisfaction
Incident Management
