At a Glance
- Tasks: Support and maintain critical IT systems for the MOD, ensuring smooth operations.
- Company: Join a leading tech team dedicated to supporting the Ministry of Defence.
- Benefits: Competitive salary, hands-on experience, and opportunities for professional growth.
- Other info: On-site role in Warminster with a dynamic team and exciting challenges.
- Why this job: Make a real difference in a vital role while working with cutting-edge technology.
- Qualifications: Experience with Microsoft servers, networking, and a passion for problem-solving.
The predicted salary is between 35000 - 45000 € per year.
Role Summary – The ACII Third Line Engineer is responsible for building, implementing, and supporting changes within the ACII Classroom environment, plus providing support to MOD’s own support staff where required. The role encompasses 3rd line activities with some 1st and 2nd line responsibilities. The ACII domain consists of around 150 servers and 4,500 workstations over 42 MOD sites, and the number of classrooms and sites continues to increase. Please note role is based on-site in Warminster.
Responsibilities
- Administration and maintenance of training-critical web and database servers (predominantly Microsoft)
- Configuration and set-up of all new server systems required for the MoD customer
- Firewall administration and overall client network security
- Administration of email server (predominantly MS Exchange) for training
- Maintenance of existing anti-virus systems and patching to MoD Cert standards
- Administration of primary DNS for high-profile domains
- Proactive problem solving
- Documentation production and review
- Respond to complaints, taking appropriate actions to turn any dissatisfied customers into satisfied customers, maintaining a high degree of customer service for all support queries and adhering to ACII service management principles
- Resolve all IT issues with a professional manner and allocate more complex service issues to the relevant team member
Please note that these roles require SC clearance and the handling of material covered by ITAR.
Qualifications
- SCCM 3rd Line Wintel experience – Microsoft Windows Server 2012/2016, Windows 10, Active Directory, Citrix, DNS, DHCP, Group Policy
- Environmental support to networks
- System roll-out experience
- McAfee EPO, Veritas, Hyper-V, VMware
- Good working knowledge of major networking components, network operating systems and basic computer hardware components
- Hands-on knowledge of the procedures used in the installation, modification, maintenance and repair of IT hardware and software
- Daily system checks, servers, backups and firewalls
- Escalation point for incident resolution
- Ability to relate to the MOD customer
- Ability to work as a member of the team and also individually – flexibility
On-site Engineer, Warminster employer: hackajob
As an On-site Engineer in Warminster, you will join a dynamic team dedicated to supporting the Ministry of Defence's critical IT infrastructure. Our company fosters a collaborative work culture that prioritises employee growth through continuous training and development opportunities, ensuring you stay at the forefront of technology. With a focus on maintaining high standards of customer service and a commitment to professional excellence, we offer a rewarding environment where your contributions directly impact the success of our operations.
StudySmarter Expert Advice🤫
We think this is how you could land On-site Engineer, Warminster
✨Tip Number 1
Network, network, network! Get out there and connect with people in the industry. Attend local tech meetups or online webinars related to IT and engineering. You never know who might have a lead on that perfect On-site Engineer role!
✨Tip Number 2
Don’t just apply and wait! Follow up on your applications. A quick email or call can show your enthusiasm for the role and keep you on their radar. Plus, it gives you a chance to ask any questions about the position.
✨Tip Number 3
Prepare for interviews by brushing up on your technical skills and understanding the specific needs of the MOD environment. Be ready to discuss how your experience with Microsoft servers and networking can benefit their operations.
✨Tip Number 4
Apply through our website! We’ve got loads of resources to help you land that job, plus it’s the best way to ensure your application gets seen by the right people. Let’s get you into that On-site Engineer role!
We think you need these skills to ace On-site Engineer, Warminster
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the On-site Engineer role. Highlight your experience with Microsoft servers, Active Directory, and any relevant 3rd line support work. We want to see how your skills match what we're looking for!
Show Off Your Problem-Solving Skills:In your application, give examples of how you've tackled IT issues in the past. We love proactive problem solvers, so share specific instances where you turned a dissatisfied customer into a happy one!
Keep It Professional:While we appreciate a friendly tone, remember that this is a professional application. Use clear language and avoid slang. We want to see your communication skills shine through!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at hackajob
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft Windows Server, Active Directory, and other relevant technologies. Be ready to discuss your hands-on experience with server maintenance and network security, as these are crucial for the role.
✨Showcase Problem-Solving Skills
Prepare examples of how you've tackled IT issues in the past. Think about specific incidents where you turned a dissatisfied customer into a happy one. This will demonstrate your proactive problem-solving abilities and customer service skills.
✨Understand the MOD Environment
Familiarise yourself with the Ministry of Defence's operational environment and their specific needs. Showing that you understand their requirements and challenges will set you apart from other candidates.
✨Be Ready for Team Dynamics
This role requires both teamwork and independent work. Prepare to discuss how you've successfully collaborated with others in previous roles, as well as times when you've taken initiative on your own. Flexibility is key!
