Capital One is seeking a Service Quality Management Analyst to drive the SLO Modernisation agenda, govern end-to-end SLOs, and lead the CSI through formal problem management. You will provide consultancy to Technology Support teams and collaborate with the Technology Operations Centre to generate monthly Service Quality Reporting.
You will represent service performance in MBR/QBR sessions with suppliers and maintain UK Service Levels documentation.
#J-18808-LjbffrSLO & Service Quality Analyst in Nottingham employer: hackajob
At hackajob, we pride ourselves on being an exceptional employer that fosters a culture of innovation and inclusivity. Our diverse team thrives in a high-performance environment where your contributions directly impact our multi-asset platform's success. With ample opportunities for professional growth and a commitment to employee development, joining us means being part of a forward-thinking company that values your expertise and ambition.
