Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support digital incidents and enhance online customer experience at Boots.
- Company: Join Boots, a leading health and beauty retailer with a commitment to inclusivity.
- Benefits: Enjoy flexible benefits, employee discounts, and a supportive work environment.
- Other info: 12-month contract with opportunities for growth and learning.
- Why this job: Make a real impact on customer experience while developing your skills in a dynamic team.
- Qualifications: Strong communication skills, data analysis ability, and a proactive mindset are essential.
The predicted salary is between 30000 - 40000 £ per year.
Overview
hackajob is collaborating with Boots to connect them with exceptional professionals for this role.
Role: Digital Incident & Support Assistant
Contract: 12 M FTC
Shift pattern: Full Time
Location: Nottingham
Recruitment Partner: Matthew Nelligan
What You'll Be Doing
The Boots Digital Implementation team are looking for a digital incident and support assistant to play a key role in improving our online customer experience. This opportunity is a 12-month, 37.5 hours-per-week contract at our Nottingham D90 head office.
Key Responsibilities
- Monitoring and supporting with incidents that occur on Boots.com/.ie, mobile app, pharmacy and any digital ad hoc request.
- Collaborating with different teams and business stakeholders to minimise disruptions, ensure speedy and effective incident solutions, understand root cause and prevent reoccurrence.
- Prioritising incidents that require a code fix/change, working closely with business stakeholders and product owners to ensure that each incident is prioritised and addressed according to the backlog.
- Analysing customer behaviour insights using several systems such as Contentsquare and Qualtrics to ensure incident solution is proactive.
- Supporting with general regression and insights analysis during big launches, promotions and events.
What You'll Need To Have (our Must-haves)
- Able to build relationships quickly within the Digital Operations team and externally with all the key teams who we support.
- Have an inquiring mind, be curious on the 'why' to understand cause/effect of processes, be pragmatic and take ownership for their work.
- Grow knowledge quickly, open with their competence & development, learn from mistakes and apply training.
- Be confident in reaching out to peers for any support required and able to adhere to documented standard operating procedures according to whichever team you are supporting.
- Can deal with multiple priorities especially with working across multiple teams and ensure relevant incidents are completed to time and accuracy expectation.
- Able to switch between incidents effectively keeping logical track of where you are and able to pivot to something else when required.
- Able to challenge colleagues to ensure the best outcomes for incidents are met or effectively escalated to uphold customer experience and commercial agreements.
- Must be confident in using the Microsoft suite, specifically excel, and have the skill to manipulate data to spot errors or get to an answer efficiently, calling out any accurate data-based insights where appropriate and sharing them.
- Is skilled in identifying defects, patterns, and trends, contributing to continuous improvement of the Boots.com customer experience.
- Possesses strong verbal and written communication skills, confidently collaborates across teams, and is proficient in tools such as JIRA and Confluence.
- Embraces change with confidence, works effectively under pressure, and navigates the demands of a dynamic business with tenacity.
- Manages tasks independently and meets tight deadlines.
Rewards designed for you
- Boots Retirement Savings Plan
- Discretionary annual bonus
- Generous employee discounts
- Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
- Flexible benefits scheme including option to buy additional holiday, discounted gym membership, life assurance, activity passes and much more.
- Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.
There's lots more in our benefits and discounts, MyBoosts - there to give you that little lift in your everyday. Find out more at boots.jobs/rewards. Exclusions may apply; eligible roles only.
A Bit About Us
At Boots, we're proud to be an equal opportunity employer, creating a place where everyone feels welcome, supported and free to be themselves. We believe that when our people feel valued and included, they thrive, so we're committed to creating a brilliant Boots for our people so they can make a difference for our customers and colleagues every time.
What's Next
If you apply, our team will be in touch to let you know the outcome of your application or to arrange next steps. Where a role is advertised as full-time, we are open to discussing part-time and job share options during the application process. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best.
This role requires the successful candidate to complete a Pre-employment check after receiving an offer. Depending on your location you will be asked to submit either a DBS (Disclosure & Barring Service), PVG (Protection of Vulnerable groups) or an Access NI Check. Boots is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case-by-case basis.
We hope to hear from you soon. Be brilliant with Boots.
Digital Implementation Assistant – Incidents & Support - 12M FTC in Nottingham employer: hackajob
Contact Detail:
hackajob Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Digital Implementation Assistant – Incidents & Support - 12M FTC in Nottingham
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Boots on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research Boots' digital initiatives and think about how your skills can help improve their online customer experience. Show them you’re not just another candidate!
✨Tip Number 3
Practice your problem-solving skills! Since the role involves incident management, be ready to discuss how you would handle specific scenarios. Use examples from your past experiences to demonstrate your approach.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team at Boots.
We think you need these skills to ace Digital Implementation Assistant – Incidents & Support - 12M FTC in Nottingham
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Digital Implementation Assistant role. Highlight your experience with incident management and customer support, as well as any relevant tools like JIRA or Confluence.
Show Your Curiosity: In your application, let us know about your inquisitive nature! Share examples of how you've dug deep to understand processes and improve outcomes. We love candidates who are eager to learn and grow.
Highlight Teamwork Skills: Since this role involves collaborating with various teams, emphasise your ability to build relationships quickly. Mention any past experiences where you successfully worked across departments to resolve issues.
Keep It Clear and Concise: When writing your application, be clear and to the point. Use straightforward language and structure your information logically. This will help us see your communication skills right from the start!
How to prepare for a job interview at hackajob
✨Know Your Stuff
Before the interview, make sure you understand the key responsibilities of the Digital Implementation Assistant role. Familiarise yourself with incident management processes and tools like JIRA and Confluence. This will help you speak confidently about how you can contribute to improving the online customer experience.
✨Show Your Curiosity
Demonstrate your inquisitive nature by preparing questions about the role and the team dynamics. Ask about how they handle incidents and what tools they use for analysis. This shows that you're not just interested in the job, but also in understanding the 'why' behind their processes.
✨Highlight Your Communication Skills
Since this role involves collaboration across teams, be ready to discuss examples of how you've effectively communicated in past roles. Share specific instances where your strong verbal and written skills helped resolve issues or improve processes.
✨Be Ready to Prioritise
Prepare to discuss how you manage multiple priorities, especially in a fast-paced environment. Think of examples where you successfully juggled tasks and met tight deadlines. This will show that you can handle the demands of the role and keep everything on track.