At a Glance
- Tasks: Provide top-notch customer service to Business Banking clients via phone.
- Company: Join Barclays, a leading bank known for its commitment to customer care.
- Benefits: Earn £27,500 per year with flexible shift patterns and career growth.
- Other info: Collaborative team environment focused on improving customer care processes.
- Why this job: Make a difference by helping customers solve their banking issues every day.
- Qualifications: Experience in customer service, especially over the phone, is essential.
The predicted salary is between 27500 - 27500 € per year.
hackajob is seeking a Specialist Customer Care Advisor for Barclays in Northampton. This role involves providing exceptional customer service to Business Banking customers through inbound and outbound communication.
Candidates should have experience in customer service, especially in a telephony environment.
Responsibilities include:
- Resolving complex customer inquiries
- Managing casework
- Collaborating across teams to improve customer care processes
The salary for this position is £27,500 per annum, with a shift rotation from 8 am to 8 pm, Monday to Saturday.
Telephony Customer Care Specialist - Business Banking in Northampton employer: hackajob
Barclays is an excellent employer that prioritises employee development and offers a supportive work culture in Northampton. With competitive salaries, comprehensive benefits, and opportunities for career advancement, employees are encouraged to grow within the organisation while contributing to a team dedicated to delivering outstanding customer service in the Business Banking sector.
StudySmarter Expert Advice🤫
We think this is how you could land Telephony Customer Care Specialist - Business Banking in Northampton
✨Tip Number 1
Make sure you know the ins and outs of the role you're applying for. Research Barclays and their Business Banking services so you can chat confidently about how you can contribute to their customer care team.
✨Tip Number 2
Practice your phone skills! Since this role is all about telephony, try role-playing with a friend or family member. This will help you get comfortable handling customer inquiries and resolving issues on the spot.
✨Tip Number 3
Network like a pro! Connect with current or former Barclays employees on LinkedIn. They might share insights about the company culture or even refer you internally, which can give you a leg up in the hiring process.
✨Tip Number 4
Don't forget to apply through our website! We make it super easy for you to submit your application and keep track of your progress. Plus, it shows you're serious about landing that Customer Care Specialist role!
We think you need these skills to ace Telephony Customer Care Specialist - Business Banking in Northampton
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in customer service, especially in a telephony environment. We want to see how you've handled complex inquiries and what makes you a great fit for the role!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about providing exceptional customer service and how you can contribute to improving customer care processes at Barclays.
Showcase Your Communication Skills:Since this role involves a lot of communication, make sure your written application reflects your ability to convey information clearly and effectively. We love candidates who can express themselves well!
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at hackajob
✨Know Your Customer Service Basics
Brush up on your customer service principles, especially in a telephony context. Be ready to discuss how you've handled complex inquiries in the past and what strategies you used to resolve them.
✨Familiarise Yourself with Barclays
Do some research on Barclays and their Business Banking services. Understanding their values and customer care approach will help you align your answers with what they’re looking for.
✨Practice Active Listening
During the interview, demonstrate your active listening skills. This is crucial in a telephony role. Make sure to ask clarifying questions and summarise what the interviewer says to show you’re engaged.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think of specific examples from your experience where you successfully managed customer issues and improved processes.
