At a Glance
- Tasks: Lead a team to transform client experience into a proactive, strategic function.
- Company: Join Barclays, a leader in financial services with a commitment to client satisfaction.
- Benefits: Enjoy a hybrid working model, competitive salary, and opportunities for professional growth.
- Other info: Collaborate across teams in a dynamic environment focused on continuous improvement.
- Why this job: Make a real impact by enhancing client experiences and driving meaningful change.
- Qualifications: Proven leadership in client experience transformation and strong strategic thinking skills.
The predicted salary is between 60000 - 75000 £ per year.
Barclays is seeking a senior leader to evolve the Client Experience Partner (CEP) function from a reactive servicing model to a strategic client enablement capability. The role involves partnering with Coverage, Operations, Technology, Product, and Change teams to champion a client‑centric approach, identify root causes, drive digital adoption, and deliver scalable improvements that enhance client satisfaction and operational effectiveness.
Responsibilities
- Build and inspire a high‑performing team of Client Experience Partners, fostering accountability, collaboration, continuous improvement, and data‑driven decision making.
- Influence business priorities, shape service strategies, and translate client insights into tangible improvements across the organisation.
- Champion a proactive, insight‑driven client experience function focused on demand reduction and client enablement.
- Develop and implement policies and procedures that strengthen client experience and mitigate risks.
Qualifications
- Proven experience leading client experience or client enablement transformation, delivering measurable improvements in client outcomes, service quality, and operational effectiveness.
- Strong strategic and insight‑led thinking, with the ability to use data and client insights to identify root causes and drive scalable, client‑centric improvements.
- Demonstrated success in evolving reactive servicing models into proactive, insight‑driven client experience functions.
- Exceptional stakeholder management and influencing skills, with the ability to build trusted relationships across Coverage, Operations, Technology, Product, and Change.
- Proven leadership capability, including building and developing high‑performing teams and embedding a culture of accountability, collaboration, and continuous improvement.
- Strong ability to operate effectively in a complex, matrix organisation, balancing competing priorities while delivering end‑to‑end client outcomes.
- Strong communication and senior stakeholder engagement skills, with credibility to act as the voice of the client and influence business priorities.
- Proactive, forward‑thinking mindset with the ability to challenge existing approaches and drive meaningful, sustainable change.
Preferred Skills
- Evidence‑Based Product Ownership experience.
- Experience working within financial services or other large, complex, regulated organisations.
- Experience driving digital adoption, self‑service enablement, and client journey simplification.
- Exposure to working with or supporting Coverage / Relationship Management teams in delivering client outcomes.
- Experience working across Operations, Technology, Product, and Change to deliver end‑to‑end service improvements.
- Familiarity with using client experience metrics, feedback, and operational data to measure impact and inform decision‑making.
- Experience influencing service strategy, operating models, or large‑scale transformation programmes.
- Understanding of risk and control frameworks within a regulated environment, balancing client outcomes with governance requirements.
Location & Working Model
This role can be performed from Northampton or Sunderland, with a hybrid working model of working a minimum of 2 days per week in the office.
Vice President Expectations
- Contribute or set strategy, drive requirements, and make recommendations for change.
- Plan resources, budgets, and policies; manage and maintain policies/processes; deliver continuous improvements and address breaches.
- Define roles and responsibilities, plan for the department’s future needs, counsel employees, and contribute to pay decisions.
- Demonstrate the four LEAD behaviours: Listen and be authentic, Energise and inspire, Align across the enterprise, Develop others.
- Lead collaborative, multi‑year assignments and guide technical direction for specialists.
- Adopt and include outcomes of extensive research in problem‑solving processes.
- Seek out, build, and maintain trusting relationships and partnerships with internal and external stakeholders.
All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.
Senior Vice President – Client Experience & Enablement in Northampton employer: hackajob
Barclays is an exceptional employer that prioritises a client-centric approach, fostering a culture of collaboration and continuous improvement. With a strong commitment to employee development, you will have the opportunity to lead a high-performing team while driving meaningful change in a dynamic environment. Located in Northampton or Sunderland, the hybrid working model allows for flexibility, ensuring a balanced work-life experience while contributing to impactful client outcomes.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Vice President – Client Experience & Enablement in Northampton
✨Tap into Campus Networks
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Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
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We think you need these skills to ace Senior Vice President – Client Experience & Enablement in Northampton
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to hackajob.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on hackajob's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at hackajob
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with hackajob.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at hackajob will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former hackajob employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
