At a Glance
- Tasks: Lead a KYC team, deliver high-quality analysis, and enhance customer interactions.
- Company: Join Barclays, a leading bank with a commitment to excellence.
- Benefits: Competitive salary, career development, and a supportive work environment.
- Other info: Dynamic role with opportunities for professional growth and networking.
- Why this job: Make a real impact in financial crime prevention and customer service.
- Qualifications: Experience in team leadership and advanced KYC knowledge required.
The predicted salary is between 50000 - 60000 £ per year.
Role Overview
Join Barclays as a Know Your Customer (KYC) Team Lead / SME. You will deliver high‑quality analytical work, lead a team, and support key reporting in KYC.
Location
This role is based in Northampton.
Key Responsibilities
- Collaboration across multiple digital channels to personalise each interaction with a customer.
- Enhance the bank's digital capabilities when current technology is identified as not yet ready to support.
- Provide exceptional customer service by responding to inquiries, resolving issues, and handling client requests efficiently.
- Support collaboration of internal stakeholders (sales, operational, and risk management teams) to meet client needs and ensure accurate, timely transactions.
- Support teams within the business operations function (risk management, compliance and collections) as needed.
- Comply with all regulatory requirements and internal policies related to customer care.
Qualifications
- Experience leading and managing a team.
- Delivering high‑quality analytical work with consistent, high QA scores.
- Advanced financial crime knowledge with recent hands‑on experience in complex, high‑risk KYC cases.
- Proficiency in Excel, MI reporting, PowerPoint, and producing clear, accurate reports and slides.
Desired Skills
- Broader understanding of AML or wider KYC finance disciplines.
- Barclaycard payments systems and process.
- Analytical mindset with attention to detail and problem‑solving capabilities.
- Ability to work independently, manage deadlines, and support continuous improvement within the team.
Analyst Expectations
- Perform prescribed activities in a timely manner to a high standard, driving continuous improvement.
- Maintain in‑depth technical knowledge in the assigned area of expertise.
- Lead and supervise a team, guiding professional development, allocating work, and coordinating resources.
- Display clear leadership behaviours: Listen, Energise, Align, and Develop.
- For individual contributors, develop technical expertise and act as an advisor where appropriate.
- Take responsibility for end results of operational processing and activities.
- Escalate breaches of policies and procedures appropriately.
- Embed new policies and procedures adopted due to risk mitigation.
- Advise and influence decision making within the area of expertise.
- Manage risk and strengthen controls in relation to owned or contributed work.
- Build understanding of how sub‑functions integrate with the broader organization.
- Make evaluative judgments based on factual information, paying attention to detail.
- Resolve problems by selecting solutions informed by technical experience and precedents.
- Guide and persuade team members; communicate complex or sensitive information.
- Act as a contact point for stakeholders outside the immediate function, building a network of contacts.
Values
All colleagues are expected to demonstrate Barclays Values of Respect, Integrity, Service, Excellence, and Stewardship, and the Barclays Mindset to Empower, Challenge and Drive.
Know Your Customer (KYC) Team Lead/ SME in Northampton employer: hackajob
Barclays is an exceptional employer that fosters a collaborative and innovative work culture in Northampton, where employees are empowered to lead and develop their skills. With a strong focus on employee growth opportunities, Barclays offers comprehensive training and support, ensuring that team members excel in their roles while contributing to high-quality customer service and compliance. The commitment to values such as Respect, Integrity, and Excellence makes Barclays a rewarding place to build a meaningful career.
StudySmarter Expert Advice🤫
We think this is how you could land Know Your Customer (KYC) Team Lead/ SME in Northampton
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Barclays on LinkedIn. A friendly chat can give us insider info about the KYC role and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by brushing up on your KYC knowledge. We should be ready to discuss recent trends in financial crime and how they impact customer interactions. Show them we’re on top of our game!
✨Tip Number 3
Practice those leadership skills! Think of examples where we’ve led a team or resolved conflicts. Barclays is looking for someone who can energise and align their team, so let’s showcase our experience.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed. Plus, it shows we’re serious about joining the Barclays team.
We think you need these skills to ace Know Your Customer (KYC) Team Lead/ SME in Northampton
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the KYC role. Highlight your experience in leading teams and managing high-quality analytical work. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to showcase your passion for KYC and how you can enhance our digital capabilities. Let us know why you're the perfect fit for Barclays!
Showcase Your Analytical Skills:Since this role requires a strong analytical mindset, be sure to include examples of your problem-solving capabilities. We love seeing how you've tackled complex KYC cases in the past!
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can't wait to hear from you!
How to prepare for a job interview at hackajob
✨Know Your KYC
Make sure you brush up on your KYC knowledge before the interview. Understand the latest regulations and trends in financial crime, as well as Barclays' specific processes. This will show that you're not just familiar with the basics but are genuinely invested in the role.
✨Showcase Your Leadership Skills
Since this role involves leading a team, be prepared to discuss your leadership style and experiences. Think of specific examples where you've successfully managed a team or resolved conflicts. Highlight how you align with Barclays' values of Respect, Integrity, and Service.
✨Demonstrate Analytical Prowess
Prepare to talk about your analytical skills and how you've applied them in previous roles. Bring examples of high-quality analytical work you've done, especially in complex KYC cases. Being able to articulate your thought process will impress the interviewers.
✨Engage with Stakeholders
Collaboration is key in this role, so think about how you've worked with different teams in the past. Be ready to share stories about how you've built relationships with internal stakeholders and how you’ve ensured smooth communication across functions.
