At a Glance
- Tasks: Build strong client relationships and ensure their needs are met with our innovative products.
- Company: Join a vibrant, commercially successful business at the forefront of the industry.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Dynamic team environment with a focus on collaboration and continuous improvement.
- Why this job: Make a real impact by enhancing client satisfaction and driving business success.
- Qualifications: 5+ years in account management, excellent communication, and data-driven decision-making skills.
The predicted salary is between 50000 - 65000 € per year.
We have an exciting vacancy for a Senior Account Manager. The successful candidate will join a vibrant and commercially successful business. You will work alongside senior stakeholders to resolve client issues and use data to ensure that our clients are using our suite of products to their full potential. This is a great time to join a company working at the cutting edge of the industry, with favoured, market-leading products.
Responsibilities
- Foster and enhance our key/strategic client relationships so that customer satisfaction, growth, revenue and retention targets are met.
- Work across multiple products and territories as needed.
- Add value to each and every interaction with the client.
- Nurture relationships to gain a deep understanding of the client's needs, working with IT delivery, operations and product teams to tailor our delivery to meet those needs.
- Provide detailed and precise feedback to internal teams to support continuous improvement.
- Provide structured analysis of holistic market needs to help improve/develop new solutions.
- Ensure client needs are met in a way that is congruent to our product strategy and in line with Verisk values and behaviours.
- Use your experience in motor claims/IT development/process design/leadership to ensure quality solutions are developed for our clients.
- Identify up-sell and cross-sell opportunities.
- Use data to provide meaningful insights and recommend actions to customers/internal teams to enhance business results.
Account Management
- Internally collaborate to develop the strategy for each customer account that meets both their needs and the financial and strategic goals of Verisk.
- Ensure contracts are in place and up to date.
- Develop strong client relationships and provide clear and frequent communications as appropriate.
- Gain a deep understanding of each customer’s needs to ensure their critical success factors are met.
- Collaborate with internal stakeholders that impact on account performance (e.g. Service Delivery, Product) to ensure optimal performance and continuous improvement.
- Action plan to correct underperformance or implement changes that drive improvements.
- Identify process or performance improvement opportunities using understanding of each client’s processes and the wider external end-to-end process.
- Ensure contract obligations are met for and by clients, including awareness of debt.
- Explore the white space with clients to retain business and develop opportunities.
- Identify product enhancement opportunities, working with the product groups.
Account Growth
- Encourage clients to increase their usage of Verisk Claims products using data, analysis and insight to show value.
- Work with Product Teams to be the voice of the customer in terms of meeting their evolving needs.
- Establish with clients their future plans with the use of the products, and how different products can help align with their strategies.
- Deliver rollout of product in line with agreed plans.
- Identify upsell opportunities which would enhance or improve the clients’ performance or satisfaction.
Qualifications
- Highly numerate and excellent communicator, used to communicate at all levels throughout the organisation and at a senior level with client organisations.
- Minimum of 5 years’ experience/proven track record of success in a similar account management or client relationship development role.
- Outstanding relationship management and rapport-building skills.
- The ability to use data to influence decision-making.
- Previous experience working with technology solutions to solve business problems is highly desirable.
- Previous experience working in the motor insurance industry is desirable.
Required Skills
- Strong customer focus with commercial judgement.
- Influence without authority.
- Highly numerate.
- Relationship building (trust).
- Adaptability.
- Empathy.
- Negotiations.
- Problem-solving and analytical skills.
- Motivated self-starter.
- Teamwork and collaboration.
- Excellent written and oral communication/presentational abilities.
- Organised.
Senior Account Manager/Customer Success Manager in Norfolk employer: hackajob
Join a dynamic and innovative company as a Senior Account Manager, where you will thrive in a supportive work culture that prioritises employee growth and development. With access to market-leading products and a commitment to client satisfaction, you'll have the opportunity to build meaningful relationships while collaborating with talented teams across various territories. Our vibrant environment fosters creativity and encourages you to leverage data-driven insights to drive success for both our clients and your career.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Account Manager/Customer Success Manager in Norfolk
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out to potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews by researching the company and its products. Understand their market position and how they serve their clients. This will help you tailor your responses and show that you’re genuinely interested in contributing to their success.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the role of Senior Account Manager. Highlight your relationship-building skills and how you’ve used data to drive results in past roles. Confidence is key!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search. Let’s get you on board!
We think you need these skills to ace Senior Account Manager/Customer Success Manager in Norfolk
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Senior Account Manager role. Highlight your experience in account management and how it aligns with our needs at StudySmarter. We want to see how you can add value to our team!
Showcase Your Data Skills:Since data is key in this role, don’t forget to mention any experience you have with using data to drive decisions. Share specific examples of how you've used data to enhance client relationships or improve business outcomes. We love numbers!
Demonstrate Relationship Building:We’re all about strong relationships here at StudySmarter. In your application, give us a glimpse of your relationship management skills. Talk about how you've nurtured client connections and resolved issues effectively in the past.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our vibrant team!
How to prepare for a job interview at hackajob
✨Know Your Numbers
As a Senior Account Manager, being highly numerate is key. Brush up on relevant metrics and data analysis techniques that you can discuss during the interview. Be ready to share examples of how you've used data to influence decisions or improve client outcomes.
✨Build Rapport with Real Examples
Relationship management is crucial in this role. Prepare specific stories that showcase your ability to build trust and rapport with clients. Think about times when you turned a challenging situation into a positive outcome and how that strengthened your relationship with the client.
✨Understand the Product Suite
Familiarise yourself with the company's products and services. Be prepared to discuss how these offerings can meet client needs and drive their success. Showing that you understand the product landscape will demonstrate your commitment and readiness for the role.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving and analytical skills. Think through potential client issues you might face and how you would approach resolving them. This will show your adaptability and strategic thinking, which are essential for the position.
