Telephone Support Agent in Manchester

Manchester Full-Time No working from home possible

Apply Now

Job Description

We’re looking to recruit hardworking, customer-centric individuals to join our telephone support teams, where you will play a key role in providing our award-winning service to our customers. If you enjoy working with people and have experience in customer service, hospitality, retail, administration, or simply have a natural ability to help others, this could be the role for you. You don’t need previous financial services experience, or any specific background, as we provide full training and ongoing support to help you succeed. At AJ Bell, we believe investing should feel good, and our customer support teams play a vital role in making that happen every day.

We have big growth plans with multiple opportunities available. Inductions will take place for these roles on a 3-weekly basis.

Responsibilities

What does the job involve? Our telephone support agents are the first point of contact for AJ Bell and Investcentre customers, helping to answer questions and resolve queries across our award-winning product range. You’ll handle inbound calls, respond to emails, and use a secure messaging system, ensuring all interactions are managed in line with service level agreements and compliance policies. This is a fast-paced client services environment where you will receive full training and ongoing support to build your knowledge, confidence and capability in the role. Career development is an important part of life at AJ Bell, and when the time is right, we’ll support you to take the next step. We also offer paid study support for professional qualifications.

Knowledge & Experience

You will have a minimum of 5 GCSEs grades 9-4 (A*-C) or equivalent, including Maths and English.
Excellent customer service skills with a polite and professional telephone manner.
Strong communication skills, both written and verbal.
Competent with Microsoft Word, Excel and Outlook.
Ability to work under pressure and meet deadlines.
Patience and empathy when supporting customers who may need extra help.
Previous contact centre or financial services experience is not essential, we provide full training to help you succeed.

This is a 40-hour per week role on a rota basis, Monday to Saturday between 8am–9pm. You’ll work 1 in 3 Saturdays (10am–2pm) and occasional bank holidays when the US market is open.

About AJ Bell

At AJ Bell, we believe investing should feel good. We offer easy-to-use solutions for ISAs, pensions or dealing accounts to suit people from all walks of life. We are one of the UK's fastest-growing investment platform businesses, trusted by professional financial advisers to first-time investors. Today, over 723,000 customers trust us to manage more than £108.7 billion of assets. We strive to make investing simpler and more accessible, helping people take control of their financial futures. We are proud to be recognised as one of the UK's Best 100 Companies to Work For for six consecutive years, and a Great Place to Work® in 2025 and 2026.

What We Offer

Starting salary of £27,100 (may be higher depending on previous financial services experience)
25 days holiday, increasing with service + buy/sell scheme + bank holidays
6% Pension with matched contributions
Discretionary bonus scheme
Share schemes (including free shares and BAYE)
Health Cash Plan and discounted private healthcare
Free onsite gym
Enhanced family leave (subject to qualifying criteria)
Travel and bike loan schemes
Employee Assistance Programme

Life at AJ Bell

Regular social events including summer and Christmas parties
Learning and development opportunities tailored to you
Casual dress code
Friendly, supportive team environment

Our ways of working

We offer a hybrid working model, with 3-4 days per week in the office. For new team members, the first 3 months will be spent full-time in the office to help you immerse yourself in our business and build relationships with colleagues.

Inclusion & Diversity

We’re committed to creating an inclusive environment where everyone feels respected, supported and able to be themselves at work. We welcome applications from all backgrounds and make hiring decisions based on skills, experience and potential.

Agency information

This vacancy is being managed exclusively by our in-house Recruitment team. We are not partnering with recruitment agencies on this opportunity and will only accept applications submitted directly by candidates.

#J-18808-Ljbffr