At a Glance
- Tasks: Lead a team to design innovative customer experience solutions and ensure client satisfaction.
- Company: Join Gamma, a dynamic leader in Unified Communications, transforming business connectivity.
- Benefits: Enjoy 25 days leave, enhanced parental pay, private medical insurance, and more.
- Other info: Hybrid role with a focus on inclusivity and diverse perspectives.
- Why this job: Make a real impact in a fast-paced environment while growing your career.
- Qualifications: Experience in complex contact centres and cloud architecture; AWS certification preferred.
The predicted salary is between 70000 - 90000 £ per year.
A Bit About Us
At Gamma, we’re more than just a leader in Unified Communications as a Service (UCaaS) – we’re a dynamic, forward-thinking team revolutionizing the way businesses connect and communicate. We provide voice, data, and mobile solutions to businesses across the UK, Germany, Spain, and the Benelux region. We’re expanding rapidly to bring digital automation and Gamma‑powered services to Enterprise, Public Sector and Small to medium businesses. Both direct and through a growing network of channel partners. We move fast with a start‑up mindset, but we have the stability of a leading European business. Our team thrives on collaboration, innovation, and the belief that diverse perspectives make us stronger. Join us, and you’ll have the opportunity to make an impact, grow your career, and be part of a company that celebrates inclusivity and fresh ideas.
Who are we looking for?
We are looking for a hands‑on leader to own post‑sales CX architecture and be responsible for ensuring the effectiveness and commercial success of the CX Team (4 people). The role provides technical and architectural leadership, ensuring the team consistently delivers high‑quality, innovative, and profitable solutions for external customers, and you would also be accountable for large‑scale complex customer requirements and be the go‑to escalation point within the team.
What will you be doing day‑to‑day?
- Responsible for a team of 4 (Solution Architects and CX Engineers) – effectiveness, culture, job satisfaction, strategy and training, including line‑manager duties.
- Design of complex projects focused around the Gamma CX portfolio.
- Meet with clients to collaboratively design the solution, explain what is possible, and push the boundaries of our products and Amazon’s services.
- Have a key focus on Customer Experience (CX) to ensure we provide excellent, efficient and frustration‑free customer journeys.
- Design solutions that are easily maintainable by clients in a self‑serve manner and collect data allowing us to iterate and improve.
- Identify and evaluate plugins that would make agents more efficient and allow them to provide better customer experiences.
- Brief developers and engineers on the designed solution, communicating the vision, aims and drivers for the project.
- Work with the product teams to build out the roadmap with new features and ideas, fed by discussions with clients.
What You’ll Need
- Experience deploying complex Contact Centres, Cloud Architecture, Systems Design & Infrastructure Architecture.
- AWS certification (e.g., AWS Solutions Architect Associate or Professional).
- Excellent troubleshooting ability with extensive hands‑on IT support experience, both back‑end and client‑facing.
- Experience working in a fast‑paced environment across multiple projects simultaneously.
- Excellent communication skills with the ability to communicate at all stakeholder levels.
- Experience with UCaaS would be beneficial, such as MS Teams.
- Experience with SIP Protocol would be beneficial.
What do we offer you?
- Work‑life balance – 25 days annual leave, plus an extra day off for your birthday, and a volunteer day to support a charity of your choice.
- Enhanced maternity and paternity pay, childcare vouchers.
- 4.59% pension contributions from Gamma, alongside your own contributions.
- Group income protection and life assurance (four times your salary).
- Tax‑efficient share‑save and share incentive plans.
- Private medical insurance through Vitality, extending to your immediate family.
- Electric Vehicle scheme through Octopus and Cycle‑to‑Work scheme.
A few things to note
- We cannot offer visa sponsorship or relocation support for this role.
- This role is hybrid from our Manchester, Glasgow, Newbury or London office 3 times a week.
- If you feel you could be a good fit for Gamma but do not think you meet all the requirements, we still encourage you to apply as you could be the person we are looking for!
Gamma is an equal‑opportunity employer. We care about inclusion and believe in having diverse teams where everyone can be their authentic selves. We value each person and their range of backgrounds and actively encourage people from under‑represented backgrounds to apply. We don't discriminate based on any protected characteristics e.g., race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, marital status, disability, or age. We are a family‑friendly employer with a culture based on trust, autonomy, and flexibility to help you create a work‑life balance and enjoy working here at Gamma.
Senior Solutions Architect - Enterprise Markets in Manchester employer: hackajob
At Gamma, we pride ourselves on being a forward-thinking employer that champions innovation and collaboration within a dynamic work environment. Our hybrid work model allows for flexibility while ensuring a strong work-life balance, complemented by generous benefits such as enhanced parental leave, private medical insurance, and a commitment to employee growth through training and development opportunities. Join us in our London, Glasgow, Newbury, or Manchester offices, where diverse perspectives are celebrated, and every team member has the chance to make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Solutions Architect - Enterprise Markets in Manchester
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or attend industry events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their products and services, especially in the UCaaS space, so you can show how you can contribute to their mission.
✨Tip Number 3
Practice your pitch! Be ready to explain your experience with complex projects and how you've led teams to success. Tailor your stories to highlight your problem-solving skills and customer experience focus.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at Gamma.
We think you need these skills to ace Senior Solutions Architect - Enterprise Markets in Manchester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that align with the Senior Solutions Architect role. Highlight your experience in deploying complex Contact Centres and Cloud Architecture, as these are key to what we’re looking for.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re passionate about customer experience and how your background makes you a great fit for our team. Don’t forget to mention any relevant AWS certifications or experience with UCaaS!
Showcase Your Communication Skills:Since this role involves working with various stakeholders, make sure your application demonstrates your excellent communication skills. Use clear and concise language to convey your ideas and experiences.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at hackajob
✨Know Your Stuff
Make sure you brush up on your knowledge of complex contact centres and cloud architecture. Be ready to discuss your hands-on experience with IT support and how it relates to the role. Gamma values technical expertise, so showcasing your AWS certifications and troubleshooting skills will definitely give you an edge.
✨Showcase Your Leadership Skills
As a Senior Solutions Architect, you'll be leading a team. Prepare examples of how you've successfully managed teams in the past, focusing on culture, job satisfaction, and strategy. Highlight any experiences where you’ve driven innovation or improved processes, as this aligns with Gamma's collaborative and forward-thinking ethos.
✨Understand Customer Experience
Since the role has a key focus on customer experience, think about how you can enhance customer journeys. Be ready to discuss specific strategies or solutions you've implemented in previous roles that improved customer satisfaction. This will show that you’re aligned with Gamma’s mission to provide excellent and efficient service.
✨Communicate Effectively
Excellent communication is crucial for this position. Practice articulating your ideas clearly and concisely, especially when discussing technical concepts. Be prepared to explain how you would communicate project visions to both technical teams and stakeholders, ensuring everyone is on the same page.
