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- Tasks: Provide first-line support via live chat, phone, and email for a PropTech platform.
- Company: Join Street Group, a rapidly growing tech recruitment agency in Manchester.
- Benefits: Enjoy a hybrid work model, personal development opportunities, and a supportive team culture.
- Why this job: Make a real difference by enhancing user experience and solving tech issues.
- Qualifications: Commercial experience in support roles and excellent communication skills required.
- Other info: Be part of a dynamic team focused on growth and innovation.
The predicted salary is between 30000 - 42000 £ per year.
A tech recruitment agency is seeking a Live Chat Support Specialist to join Street Group in Manchester. In this hybrid role, you will provide first-line support to clients using the software via live chat, telephone, and email.
The ideal candidate has commercial experience in a support role, a passion for technology, and outstanding communication skills. You will help improve the user experience by troubleshooting technical issues and escalating complex problems as needed.
Join a rapidly growing team with a supportive culture and a focus on personal development.
Hybrid Live Chat Specialist for PropTech Platform in Manchester employer: hackajob
Contact Detail:
hackajob Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hybrid Live Chat Specialist for PropTech Platform in Manchester
✨Tip Number 1
Make sure you know the ins and outs of the PropTech platform before your interview. Familiarise yourself with common technical issues users might face, so you can show off your troubleshooting skills and passion for technology.
✨Tip Number 2
Practice your communication skills! Since you'll be providing support via live chat, telephone, and email, it’s crucial to convey information clearly and concisely. Try role-playing with a friend to get comfortable with different scenarios.
✨Tip Number 3
Don’t underestimate the power of networking. Reach out to current or former employees on LinkedIn to learn more about the company culture at Street Group. This can give you valuable insights and help you tailor your approach during interviews.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for passionate individuals who want to grow with us, so don’t hesitate to showcase your enthusiasm for the role!
We think you need these skills to ace Hybrid Live Chat Specialist for PropTech Platform in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in support roles, especially any tech-related positions. We want to see how your skills align with the Live Chat Support Specialist role, so don’t be shy about showcasing your passion for technology!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about joining Street Group and how you can contribute to improving user experience. We love seeing genuine enthusiasm, so let your personality come through!
Show Off Your Communication Skills: Since this role involves a lot of communication, make sure your application reflects your ability to convey information clearly and effectively. Whether it’s in your CV or cover letter, we want to see that you can communicate like a pro!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be all set!
How to prepare for a job interview at hackajob
✨Know the Product Inside Out
Before your interview, make sure you’re familiar with the PropTech platform and its features. Understanding how the software works will help you answer questions confidently and demonstrate your passion for technology.
✨Showcase Your Communication Skills
Since this role involves live chat and phone support, practice articulating your thoughts clearly and concisely. You might even want to do a mock interview with a friend to refine your communication style and ensure you come across as approachable and professional.
✨Prepare for Technical Scenarios
Think about common technical issues users might face and how you would troubleshoot them. Be ready to discuss specific examples from your past experience where you successfully resolved problems, as this will highlight your ability to handle challenges effectively.
✨Emphasise Your Team Spirit
Street Group values a supportive culture, so be sure to express your enthusiasm for teamwork. Share examples of how you’ve collaborated with others in previous roles and how you can contribute to a positive team environment.
