At a Glance
- Tasks: Join a dynamic team supporting cutting-edge Electronic Warfare Systems and solve complex technical challenges.
- Company: Leonardo, a global leader in Aerospace, Defence, and Security.
- Benefits: Enjoy flexible working, generous leave, and access to 4,000+ online courses.
- Other info: Be part of an inclusive culture that values diversity and innovation.
- Why this job: Make a real impact while developing your skills in a supportive environment.
- Qualifications: Experience in technical support and a passion for problem-solving.
The predicted salary is between 55000 - 65000 £ per year.
hackajob is collaborating with Leonardo to connect them with exceptional professionals for this role.
Your impact
At Leonardo, we have a fantastic new opportunity for a Principal Technical Support Engineer to join us within the Customer Support and Service Solutions (CS3) line of business. In the role of Principal Technical Support Engineer, you will be part of a multi-discipline engineering team providing the back office technical activities required to support Electronic Warfare Systems and Defensive Aid products installed in Fixed and Rotary Wing Platforms of UK and Global customers, in line with contractual requirements. You will have the opportunity to work across the full range of in-service technical elements including software, hardware, test solutions, processes and upgrades applying problem solving, collaboration and continuous improvement skills to create optimal solutions. You will work closely with the internal Leonardo teams and with external stakeholders, including suppliers, partners and customers, with the ability to influence front-line availability of critical equipment.
As a Principal Technical Support Engineer, You Will Bring:
- Experience of working in a service-oriented team that supports the needs of customers, in-service support for the Electronic Warfare/ Defensive Aids Sub-System across multiple customers’ platforms.
- A technical background in integrating, troubleshooting, and/or supporting hardware, embedded software or test solutions related to complex electronic systems, providing the ability to respond to detailed technical queries from our customers.
- An ability to balance competing needs and ascertain when to prioritise and escalate issues in order to meet critical delivery timescales.
- A willingness to take ownership of the maintenance, upgrade, calibration, consumables and supporting documentation for the main equipment and test equipment and associated software.
- The resourcefulness to ensure robust quality, availability, cost and time trade-offs are undertaken to optimise the service provided from both a business and customer perspective.
- A capability to track and report on progress to internal stakeholders.
- Support the Project Engineering Management team to ensure customer Key Performance Indicators and Service Level Agreements are met or exceeded.
- Self-motivation with an aptitude for problem solving and the drive to resolve difficult issues.
- Professional discipline to ensure application of appropriate engineering tools / techniques, including ensuring that relevant mandatory training is completed and processes followed.
- Where suitable, make recommendations for adoption of best practice or tailoring.
- The confidence to escalate emerging issues and levels of risk and help define opportunities and risk mitigation options.
- A capacity to coordinate multi-stakeholder input into reports, presentations and reviews for delivery to internal and external customers and stakeholders.
- An ability to foster relationships and networks within and outside CS3 and actively identify and champion opportunities for continuous improvement and capability enhancement.
- The enthusiasm to develop, coach or mentor other engineers to help grow the skills and knowledge within the Team.
This is not an exhaustive list, and we are keen to hear from you even if you might not have experience in all the above. The most important skill is a good attitude and willingness to learn.
Security Clearance
This role is subject to pre-employment screening in line with the UK Government’s Baseline Personnel Security Standard (BPSS). An additional range of Personnel Security Controls referred to as National Security Vetting (NSV) may apply, this could include meeting the eligibility requirements for The Security Check (SC) or Developed Vetting (DV).
Why join us
At Leonardo, our people are at the heart of everything we do. We offer a comprehensive, company-funded benefits package that supports your wellbeing, career development, and work–life balance. Whether you're looking to grow professionally, care for your health, or plan for the future, we’re here to help you thrive.
- Time to Recharge: Enjoy generous leave with the opportunity to accrue up to 12 additional flexi-days each year.
- Secure your Future: Benefit from our award-winning pension scheme with up to 15% employer contribution.
- Your Wellbeing Matters: Free access to mental health support, financial advice, and employee-led networks championing inclusion and diversity.
- Rewarding Performance: All employees at management level and below are eligible for our bonus scheme.
- Never Stop Learning: Free access to 4,000+ online courses via Coursera and LinkedIn Learning.
- Refer a friend: Receive a financial reward through our referral programme.
- Tailored Perks: Spend up to £500 annually on flexible benefits including private healthcare, dental, family cover, tech & lifestyle discounts, gym memberships and more.
- Flexible working: Flexible hours with hybrid working options.
For a full list of our company benefits please visit our website. Leonardo is a global leader in Aerospace, Defence, and Security. Headquartered in Italy, we employ over 53,000 people worldwide including 8,500 across 9 sites in the UK. Our employees are not just part of a team—they are key contributors to shaping innovation, advancing technology, and enhancing global safety. At Leonardo we are committed to building an inclusive, accessible, and welcoming workplace. We believe that a diverse workforce sparks creativity, drives innovation, and leads to better outcomes for our people and our customers. If you have any accessibility requirements to support you during the recruitment process, just let us know. Be part of something bigger - apply now!
Primary Location: GB - Luton - Cap. Green 300
Contract Type: Permanent
Hybrid Working: Hybrid
Principal Technical Support Engineer in Luton employer: hackajob
At Leonardo, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work culture that prioritises employee wellbeing and professional growth. Our comprehensive benefits package includes generous leave, an award-winning pension scheme, and access to over 4,000 online courses, ensuring that our employees can thrive both personally and professionally. Located in Luton, our dynamic environment fosters collaboration and innovation, making it an ideal place for those looking to make a meaningful impact in the Aerospace, Defence, and Security sectors.
StudySmarter Expert Advice🤫
We think this is how you could land Principal Technical Support Engineer in Luton
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Leonardo on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by diving deep into Electronic Warfare Systems and Defensive Aid products. Show us you know your stuff and can talk about how your skills fit into their needs. Confidence is key!
✨Tip Number 3
Don’t just wait for the job to come to you. Apply through our website and keep an eye on new openings. The sooner you apply, the better your chances of landing that dream role!
✨Tip Number 4
Follow up after your interview with a thank-you email. It shows your enthusiasm and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’re the perfect fit for the team!
We think you need these skills to ace Principal Technical Support Engineer in Luton
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the job description. Highlight your technical background and any relevant experience in Electronic Warfare or Defensive Aids. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your problem-solving skills can help us meet our customers' needs. Keep it engaging and personal, so we get a sense of who you are.
Showcase Your Problem-Solving Skills:In your application, don’t just list your skills—give us examples of how you've used them in real situations. Whether it's troubleshooting complex systems or managing tight deadlines, we want to know how you tackle challenges head-on.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at hackajob
✨Know Your Tech Inside Out
As a Principal Technical Support Engineer, you'll need to demonstrate your technical prowess. Brush up on your knowledge of Electronic Warfare Systems and Defensive Aid products. Be ready to discuss specific examples of how you've integrated or troubleshot complex electronic systems in the past.
✨Showcase Your Problem-Solving Skills
Prepare to share instances where you've successfully resolved difficult issues. Think about times when you had to balance competing needs or escalate problems to meet critical delivery timescales. This will show your ability to think on your feet and prioritise effectively.
✨Build Relationships and Collaborate
Leonardo values teamwork and collaboration. Be prepared to talk about how you've fostered relationships with internal teams and external stakeholders. Highlight any experiences where you coordinated multi-stakeholder input into reports or presentations, as this is crucial for the role.
✨Emphasise Continuous Improvement
Demonstrate your enthusiasm for continuous improvement by discussing any recommendations you've made for best practices or process enhancements. Show that you're not just about maintaining the status quo but are eager to contribute to the growth and development of the team.
