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For Companies At a Glance
- Tasks: Manage client relationships and onboard new customers in the insurance market.
- Company: Whitespace, a dynamic player in the London specialty insurance sector.
- Benefits: Competitive salary, flexible hours, and opportunities for professional growth.
- Other info: Fast-paced environment with a focus on collaboration and innovation.
- Why this job: Join a forward-thinking team and make a real impact in the insurance industry.
- Qualifications: Experience in insurance and strong communication skills are essential.
The predicted salary is between 50000 - 70000 £ per year.
Whitespace is looking for several experienced Account Managers ideally from the London Specialty/Wholesale insurance market with proven work experience as a Broker / Underwriter or Account Manager. Responsible for managing existing client relationships to ensure high retention, client satisfaction, and growth. This role also includes the development of new customers for Whitespace, converting these to confirmed clients and managing them through the onboarding process including the contracting process and maintaining a strong collaborative relationship once on board. Liaising with colleagues across Whitespace to ensure all the Client’s ongoing transactional and strategic needs as they pertain to the Whitespace Platform. Ensure that all internal account management processes are followed, objectives met, Key Performance Indicators managed, and results shared at appropriate forums.
Responsibilities
- Ensure the timely and successful delivery and implementation of the Whitespace Platform within insurance related organisations / new clients.
- Manage the client onboarding process including the management of the Whitespace contracting process through DocuSign.
- Build and maintain strong long‑lasting customer relationships to ensure all client needs are met both short term transactional and longer‑term strategic objectives as they pertain to the Whitespace Platform.
- Work closely with the Integrations team to ensure maximisation of revenue generation can be fulfilled through additional offered services.
- Organise and deliver Whitespace Platform demonstrations to prospective and existing customers.
- Attend, run or assist at customer training demonstrations with other Account Managers.
- Operate as the first point of contact for non‑technical matters specific to your accounts.
- Clearly communicate the progress of weekly/monthly/quarterly initiatives to internal and external stakeholders at relevant meetings.
- Record all work using the company’s preferred CRM and DMS system.
- Provide support to the Chief Platform Officer and Chief Commercial Officer as required.
- Undertake full account reviews and analysis using preferred company reporting tools.
- Regularly update the CRM system with latest revenue projections to support internal revenue forecasting process.
- Successfully manage the end‑to‑end onboarding process for all new customers.
- Work closely with the Support team to ensure escalated customer tickets and queries are handled quickly and effectively.
- Willingness to work flexible hours at times, based on needs.
Qualifications
- Experience in a London specialty/wholesale insurance market.
- Proven work experience as a Broker / Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or relevant Sales role within Insurance.
- Delivering client‑focused solutions to customer needs.
- Experience of using Whitespace would be a plus.
- Strong verbal and written communication skills.
- Intermediate understanding of the risk placement process between brokers and carriers.
- Understanding of insurance acronyms and terminology.
- Broad understanding of the London Insurance Market.
- Entry level understanding of the global Insurance Industry.
- An interest in technological advances in Insurtech.
- Willingness to learn and be agile in a fast‑paced environment.
- Ability to operate collaboratively with colleagues is essential.
Whitespace Account Manager in London employer: hackajob
Contact Detail:
hackajob Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Whitespace Account Manager in London
✨Network Like a Pro
Get out there and connect with people in the London specialty/wholesale insurance market. Attend industry events, join relevant online forums, and don’t be shy about reaching out to potential contacts on LinkedIn. Remember, it’s all about who you know!
✨Show Off Your Skills
When you get the chance to chat with someone from Whitespace, make sure to highlight your experience as a Broker or Account Manager. Share specific examples of how you've built strong client relationships and delivered results. We love hearing about real-life success stories!
✨Be Prepared for the Onboarding Process
Brush up on your knowledge of the Whitespace Platform and the onboarding process. Being able to discuss how you would manage client onboarding and ensure a smooth transition will definitely impress us. It shows you’re proactive and ready to hit the ground running!
✨Follow Up and Stay Engaged
After any meetings or interviews, don’t forget to follow up with a quick thank-you note. Keep the conversation going by sharing relevant articles or insights about the insurance market. This keeps you on our radar and shows your genuine interest in the role!
We think you need these skills to ace Whitespace Account Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Account Manager at Whitespace. Highlight your experience in the London specialty/wholesale insurance market and any relevant roles you've held, like Broker or Underwriter. We want to see how your background aligns with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about the role and how you can contribute to our team. Mention specific experiences that demonstrate your ability to manage client relationships and drive growth, as these are key for us.
Showcase Your Communication Skills: Since strong verbal and written communication skills are essential for this role, make sure your application reflects that. Keep your language clear and professional, and don’t forget to proofread for any typos or errors. We appreciate attention to detail!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get all the updates directly from us. Plus, it shows you're keen on joining the Whitespace family!
How to prepare for a job interview at hackajob
✨Know Your Insurance Stuff
Make sure you brush up on your knowledge of the London specialty and wholesale insurance market. Familiarise yourself with key terms, acronyms, and the risk placement process. This will not only help you answer questions confidently but also show that you're genuinely interested in the industry.
✨Showcase Your Relationship Skills
Since this role is all about managing client relationships, be ready to share examples of how you've successfully built and maintained strong relationships in the past. Think of specific instances where you turned a challenging situation into a positive outcome for a client.
✨Demonstrate Your Tech Savvy
Whitespace is looking for someone who can navigate their platform and understand technological advances in Insurtech. If you have experience with Whitespace or similar platforms, be sure to mention it. If not, express your eagerness to learn and adapt to new technologies.
✨Prepare for Collaborative Scenarios
Collaboration is key in this role, so think of examples where you've worked closely with teams to achieve a common goal. Be prepared to discuss how you communicate progress and manage expectations with both internal and external stakeholders.