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For Companies At a Glance
- Tasks: Lead innovative service design projects and create impactful user experiences.
- Company: Join a leading financial services firm with a strong culture of excellence.
- Benefits: Competitive pay, flexible resources, generous leave, and wellness support.
- Other info: Opportunity to work with cutting-edge technology and make a real impact.
- Why this job: Shape the future of user experience in a dynamic, collaborative environment.
- Qualifications: Extensive UX/service design experience and strong stakeholder communication skills.
The predicted salary is between 80000 - 100000 £ per year.
We are looking for a senior UX/Service Designer to join our EMEA Innovation Center team in London, UK.
Responsibilities
- Lead end‑to‑end service design for complex journeys (internal and client‑facing), from discovery to implementation, covering policies, processes, people, technology, and data.
- Produce and socialize current and future‑state journey maps that make complexity legible and actionable.
- Identify opportunities to remove failure demand, reduce risk and controls burden, and improve throughput, aligning recommendations with business goals and constraints.
- Plan and execute mixed methods discovery, including interviews, contextual inquiry, and service data analysis, translating disparate insights into clear problem framing and design direction.
- Facilitate workshops (framing, prioritization, co‑design) that align internal stakeholders with competing objectives.
- Create clear, executive‑ready visual artefacts such as journey maps, prototypes, and experience narratives or readout decks to align stakeholders and make progress.
- Translate service concepts into flows, wireframes, and interactive prototypes; run evaluative testing and iterate rapidly.
- Collaborate with cross‑functional teams to ship usable, accessible experiences.
- Support design delivery with design tokens/patterns and contribute to the design system.
Qualifications
- Extensive experience in Service Design, Product/UX Design, or adjacent roles, including complex, multi‑stakeholder environments (regulated sectors a plus).
- Strong evidence/portfolio of end‑to‑end service design work showing impact on outcomes (efficiency, adoption, satisfaction, risk reduction), not just UI deliverables.
- Strong capability in journey mapping, systems thinking, and operating model impact.
- Ability to execute UX when needed: flows, wireframes, interactive prototypes, and tools like Figma/FigJam.
- Research experience across discovery and evaluative methods; adept at synthesizing qualitative and quantitative evidence into clear recommendations.
- Proven stakeholder influence, facilitating alignment across Product, Engineering, Operations, Risk/Compliance, and Data.
- Strong communicator: concise writing, crisp visuals, persuasive narratives; excellent workshop facilitation and stakeholder presentation skills.
- Comfortable in ambiguity; curious, keen explorer in integrating AI into workflow, analytical, and diligent in learning new domains quickly.
- Confident working within policy, governance, and regulatory constraints.
Nice to Have
- Experience in financial services.
- Exposure to risk & controls, capital markets, or data‑heavy operational services.
Benefits
BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence. You will have access to flexible global resources and tools for your life’s journey, support for your health and personal resilience, generous paid leave, and paid volunteer time that can support you and your family through moments that matter.
BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.
Vice President, User Experience, UX/Service Designer in London employer: hackajob
Contact Detail:
hackajob Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Vice President, User Experience, UX/Service Designer in London
✨Tip Number 1
Network like a pro! Reach out to folks in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Show off your skills! Create a portfolio that highlights your best work in service design and UX. Make it easy for potential employers to see the impact you've made.
✨Tip Number 3
Prepare for interviews by practising common questions and scenarios related to service design. We want you to feel confident and ready to showcase your expertise!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about joining our team.
We think you need these skills to ace Vice President, User Experience, UX/Service Designer in London
Some tips for your application 🫡
Showcase Your Experience: Make sure to highlight your extensive experience in Service Design and UX. We want to see how you've tackled complex, multi-stakeholder environments and the impact your work has had on outcomes. Don't just list your skills; tell us the story behind them!
Craft a Compelling Portfolio: Your portfolio should be more than just pretty pictures. We’re looking for evidence of your end-to-end service design work. Include journey maps, prototypes, and any visual artefacts that demonstrate your ability to make complexity legible and actionable.
Tailor Your Application: When applying, make sure to tailor your application to our specific needs. Use the language from the job description to show us you understand what we’re looking for. This helps us see how you fit into our team and culture at StudySmarter.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to keep track of your application and ensure it gets the attention it deserves. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at hackajob
✨Know Your Journey Maps
Make sure you’re well-versed in journey mapping techniques. Be ready to discuss your past experiences with creating journey maps and how they’ve impacted service design. Bring examples that showcase your ability to make complex information clear and actionable.
✨Showcase Your Stakeholder Skills
Prepare to talk about how you've facilitated workshops and aligned stakeholders with competing objectives. Think of specific instances where your communication and persuasion skills made a difference, especially in multi-stakeholder environments.
✨Demonstrate Your Design Process
Be ready to walk through your end-to-end design process, from discovery to implementation. Highlight your experience with tools like Figma or FigJam, and be prepared to discuss how you iterate on designs based on user feedback and testing.
✨Embrace Ambiguity and Curiosity
Show your comfort with ambiguity and your curiosity about integrating AI into workflows. Prepare examples of how you've navigated uncertain situations in the past and what you learned from those experiences. This will demonstrate your analytical mindset and eagerness to learn.