UX Researcher- Senior Associate- JP Morgan Personal Investing in London

J.P. Morgan Personal Investing is the UK’s largest truly digital wealth manager, offering clarity and transparency to both seasoned and first‑time investors as they seek to achieve their financial goals. J.P. Morgan Personal Investing now manages over £9bn on behalf of over 250,000 clients who have sought the powerful combination of an easy‑to‑use, adaptable investment service and market‑leading human advice. We offer investments and digital wealth management services direct to consumers.

Our Research Team’s mission is to make our organization relentlessly customer‑centric. If we don’t champion the customer, decisions get made in the dark. We give customers a seat at the table so our strategy, design, and delivery reflect real needs. The research we conduct with our clients and the wider market is key to our success, past, present and future. We are growing the team and are looking for an experienced researcher to join us. As we pursue international expansion, we are particularly interested in candidates who speak German or Spanish and/or have experience in the German or Spanish investment industry, though this is not required.

Responsibilities

• Work with Design, Product, and other Researchers to prioritise research opportunities in a fast‑paced, rapidly changing environment.
• Lead and advise on research plans, overall user research strategy and methods.
• Manage and conduct generative and evaluative research.
• Conduct independent research on multiple aspects of products and experiences.
• Refine our definition and understanding of the target audience for products, services & features.
• Understand and incorporate complex technical and business requirements into research projects.
• Advocate and provide guidance on how to use customer insights and data to inform decisions.
• Present and communicate user research and recommendations to the larger organisation.
• Support and develop best practices, research methodologies and frameworks to drive efficiency across the organisation.
• Be an advocate for the customer and foster a shared understanding of a customer‑first approach in the organisation.

Qualifications

• Desire to be part of a fast‑paced and intellectually curious research team working to scale up the UK’s largest digital wealth manager.
• Experienced with a range of exploratory and evaluative research methods, ideally in product and/or service development.
• Experience in carefully considering working procedures and defining best practice.
• Passion for championing the customer in the development of a carefully crafted investment experience.
• Strong critical‑thinking and problem‑solving skills, and comfort working through ambiguity in situations where there is no single correct approach.
• Strong communication and interpersonal skills, with a developing capacity to convince and persuade high‑level stakeholders.
• Ability to bring research insights to life for a range of stakeholders who value different approaches.
• Develop and sustain effective and cooperative working relationships with peers, managers and other internal or external stakeholders.
• Bachelor’s degree in HCI, Human Factors, Cognitive Psychology, Sociology, Anthropology or related field or equivalent professional experience.
• It would be desirable to speak German or Spanish given our international expansion ambitions.
• Experience working in the German or Spanish investing industry is a plus.
• Experience in Financial Services, Banking or Investment is preferred, but not required; you will need to immerse yourself in this world with passion and curiosity.

About the Company

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first‑class approach to serving clients drives everything we do. We strive to build trusted, long‑term partnerships to help our clients achieve their business objectives.

Equal Opportunity Employer

We are an equal‑opportunity employer and place a high value on diversity and inclusion. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants and employees’ religious practices, mental health or physical disability needs.

About the Team

Our corporate functions cover a diverse range of areas from finance and risk to human resources and marketing. The Digital team is dedicated to creating innovative, industry‑leading products and experiences that help customers access, share and control their financial data so they can make smart decisions with their money. Teams enable innovation while adhering to J.P. Morgan’s data‑sharing principles of security, customer control, convenience and privacy.