At a Glance
- Tasks: Coordinate training operations and ensure a seamless learning experience for all participants.
- Company: Join British Airways and be part of a dynamic Global Learning Academy.
- Benefits: Enjoy amazing staff travel perks, competitive salary, and opportunities for career growth.
- Other info: Embrace diversity and inclusion in a workplace that values your unique contributions.
- Why this job: Make a real impact on customer experiences while developing your skills in a vibrant environment.
- Qualifications: Customer service experience and strong IT skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
hackajob is collaborating with British Airways to connect them with exceptional professionals for this role.
Within British Airways, our people bring our brand to life and our Global Learning Academy (GLA) sits at the heart of that mission. This is where we shape the skills, behaviours and attitudes that define exceptional customer experiences across our airline.
As a Training Operations Coordinator, you'll act as the first point of contact for the academy, ensuring every learning experience runs seamlessly. You'll support trainers, colleagues and guests while delivering a high-quality, customer‐focused environment. This is a uniformed, shift‐based role, with occasional travel across GLA sites.
What You'll Do
- Deliver a professional and welcoming front‐of‐house experience
- Coordinate day‐to‐day training operations and resolve on‐the‐day issues
- Induct and support new entrants, creating a positive first impression
- Prepare and manage learning resources to ensure sessions run smoothly
- Support delivery through exam invigilation, ensuring regulatory compliance
- Manage communications, including calls and shared inbox queries
- Maintain records, certifications and systems in line with GDPR requirements
- Monitor classroom standards and learning environments, escalating issues where needed
- Support equipment availability and general training logistics
- Assist with facility tours and stakeholder engagement
- Track attendance and support reporting and data accuracy
- Provide support to Training Duty Leads and contribute to continuous improvement
What You'll Bring
You'll represent the BA brand with energy and professionalism, bringing a strong customer focus and a proactive, can‐do mindset. You're organised, adaptable and calm under pressure, with the confidence to solve problems and make decisions quickly.
Your Experience
- Proven customer service experience (essential)
- Strong IT skills and ability to quickly learn new systems (essential)
- Operational experience in a fast‐paced environment
- Experience analysing data to support decision‐making
- Understanding of regulated environments and GDPR compliance
What We Offer
We believe that all the people who work with us should feel valued for the part they play. It's one of the reasons our rewards go far beyond a competitive salary. From the day you join us, you'll get access to brilliant staff travel benefits including unlimited basic and premium standby tickets on British Airways flights. You'll also receive up to 30 discounted 'Hotline' airfares per year for yourself, friends, and family.
At British Airways you'll have the chance to take on new challenges and move forward in a way that feels right for you. We encourage all those who work for us to consider opportunities right across our business to help you develop and progress. We never stand still, and we don't expect our people to either.
Inclusion & Diversity
At British Airways we all have a part to play in creating an inclusive place to work. Diverse representation among our people is really important to us and we recognise that all our colleagues are uniquely different and bring their own originality, creativity and identity to work. Inclusion and diversity is a key driver of innovation and we're committed to creating a culture where everyone feels that they can be themselves. We're looking for people from all backgrounds and cultures to join us and be a part of our journey to become a Better BA as we continue to connect Britain with the world and the world with Britain.
Training Operations Coordinator in London employer: hackajob
British Airways is an exceptional employer that values its people and fosters a culture of inclusivity and professional growth. As a Training Operations Coordinator, you'll enjoy unique benefits such as unlimited staff travel on British Airways flights and opportunities for career advancement within a dynamic environment. Join us in shaping outstanding customer experiences while being part of a team that celebrates diversity and innovation.
StudySmarter Expert Advice🤫
We think this is how you could land Training Operations Coordinator in London
✨Get Involved in Online Communities
Dive into online forums and social media groups focused on digital learning and education like EdTech and instructional design. Not only can you learn a lot from others’ experiences, but you can also showcase your passion and make connections that might lead to opportunities at companies like hackajob.
✨Attend Workshops and Conferences
Look out for events or workshops related to digital learning — places where educators and tech innovators gather. These are golden opportunities to network, gather insights, and even get noticed by hiring managers. Plus, it’s a chance to learn new skills that you can show off in your application for the trainee role!
✨Show Off Your Skills in the Real World
If you’ve got any projects or case studies related to digital learning, don’t keep them hidden! Create a portfolio or even a blog where you discuss your learnings and share your insights. This will give us at hackajob a peek at your creativity and dedication when considering you for the trainee position.
✨Utilise University Resources
If you're still in uni or just graduated, check out your university's career services. They often have exclusive internships or placements with companies like hackajob. They can help connect you with opportunities that might not be on the broader job market yet.
We think you need these skills to ace Training Operations Coordinator in London
Some tips for your application 🫡
Show Us Your Passion for Education Technology:When you're applying for a trainee role in digital learning and education, we want to see your enthusiasm! Include any relevant coursework, volunteer experiences, or side projects that highlight your interest and commitment to enhancing education through technology. This could be anything from developing a learning app to participating in online educational forums.
Tailor Your CV for the Digital Learning World:Make sure your CV stands out by showcasing any skills that relate directly to digital learning. Are you familiar with e-learning platforms? Have you created educational content or taught online? These are golden nuggets we’re looking for, so don’t shy away from diving into those experiences. Also, mentioning any relevant digital certifications or courses can give us an extra boost of confidence in your potential!
Craft a Cover Letter That Reflects Your Learning Journey:In your cover letter, focus on your desire to grow and learn in this exciting field. Share why a trainee role at hackajob excites you and how it fits into your future goals. Let us know why you're eager to dive into the world of digital learning and education and what specific skills you hope to develop.
Highlight Collaboration Experience:Since digital learning often involves teamwork, make sure to highlight any collaborative projects or experiences you've had. Whether it was group assignments at university or participation in online learning communities, showcasing your ability to work well with others in a digital context can really make a difference. We're all about building a supportive learning environment here at hackajob!
How to prepare for a job interview at hackajob
✨Show Your Passion for Digital Learning
When discussing your interest in the digital-learning-education field, make sure to highlight any relevant projects or experiences you've had, whether that’s creating online resources, volunteering in educational tech, or even personal projects. We want to see your enthusiasm shine through!
✨Prepare for Technical Questions
Expect questions that dive into various digital learning tools and platforms, such as Learning Management Systems (LMS) or educational software. Familiarise yourself with the key features of these tools beforehand, so you can confidently discuss how you've used them or how you would in your trainee role with hackajob.
✨Emphasise Your Willingness to Learn
As this is a trainee position, highlight your eagerness to absorb knowledge and grow within the role. Talk about specific skills you’re hoping to develop, whether that's mastering new educational technologies or improving your instructional design capabilities. This helps us see you as a long-term asset!
✨Bring a Portfolio of Ideas
Although it’s a trainee role, consider putting together a small portfolio that showcases your ideas for digital learning projects or improvements. This could include concepts you've thought about or research on current trends in education technology that excite you. It’s a great way to stand out and demonstrate your creativity!
