hackajob is partnering directly with JPMorganChase to hire for this role.
JOB DESCRIPTION
As a Technology Support Lead within the Global Banking Technology, you wil lead teams of technologists that provide end-to-end application or infrastructure service delivery for the successful business operations of the firm. Critical thinking while overseeing day-to-day maintenance of the firm's systems will be key and set you up for success as you navigate tasks related to identifying, troubleshooting, and resolving issues to ensure a seamless user experience.
You will be responsible for building strong working relationships with internal Clients and Businesses stakeholders to effectively provide support for critical issues impacting revenue.
Job responsibilities
Lead teams of technologists that provide end-to-end application or infrastructure service delivery for the successful business operations of the firm
Key to this role is the ability to anticipate and mitigate problems prior to their occurrence.
Execute policies and procedures that ensure operational stability and availability
Monitor production environments for anomalies, address issues, and drive evolution of utilization of standard observability tools so you can identify and recommend new ideas for process improvement
Escalate and communicate issues and solutions to the business and technology stakeholders, actively participating from incident resolution to service restoration
Lead incident, problem, and change management in support of full stack technology systems, applications, or infrastructure
Drive Global Banking Service Improvement Initiatives within the respective regions and location(s)
Review Technology Roadmaps with local leadership
Identify and coordinate resources for 3rd Level Support for Escalations.
Build consensus between the technical and business teams and bring open issues to resolution
Required qualifications, capabilities, and skills
Significant experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services with workplace technologies
Experience managing applications or infrastructure in a large-scale technology environment both on premises and public cloud
Proficient in observability and monitoring tools...
Technology Support Lead in London employer: Hackajob
Joining Google as a Security Platform Engineer in the UK Public Sector means becoming part of a dynamic and innovative team dedicated to delivering secure private cloud services for critical customers. With a strong emphasis on employee growth, you will have access to cutting-edge technology and collaborative opportunities that foster professional development. The inclusive work culture at Google encourages creativity and teamwork, making it an exceptional employer for those seeking meaningful and impactful work in a supportive environment.
