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- Tasks: Provide in-person and remote tech support for devices and software, ensuring smooth operations.
- Company: Join LexisNexis, a leader in legal tech innovation with a friendly, inclusive team.
- Benefits: Enjoy generous holidays, health perks, flexible hours, and extensive learning resources.
- Why this job: Be at the forefront of tech in the legal market and make a real impact.
- Qualifications: Degree in computer science or relevant experience in technical support required.
- Other info: Dynamic work environment with a focus on well-being and career growth.
The predicted salary is between 30000 - 40000 £ per year.
hackajob is collaborating with LexisNexis to connect them with exceptional professionals for this role.
About Our Team
Our core team consists of 4 members in the UK and 4 in France. We are part of a global infrastructure and operations organization with more than 300 staff distributed worldwide. We pride ourselves on being a friendly, approachable, and inclusive team. Collaboration and support are at the heart of how we work, and we strive to create an environment where everyone feels valued, respected, and empowered to contribute.
About The Role
Deliver in-person and remote technical support for laptops, operating systems, software, printers, and mobile devices, including user training and issue resolution. Proactively monitor and analyze laptop performance to identify issues, determine root causes, and implement solutions that improve system health and efficiency.
Key Responsibilities
- Provide technical support in person and remotely troubleshoot and support laptop, operating system, software, printer, mobile device & user education issues
- Proactive monitoring of laptops to identify machines in poor health, analyze where the issue lies, and find a resolution to increase laptop performance
- Utilize automation opportunities to negate repetitive tasks
- Use AI assistants responsibly to triage tickets, draft customer updates, summarize logs, and generate/refresh knowledge articles
- Handle onboarding/offboarding workflows and processes
Requirements
- Bachelor’s degree in computer science, or a degree plus two years of technical support experience, or three years of technical support experience.
- Experience and technical knowledge of Desktop OS and applications (Windows, Mac) and Office 365.
- Solid networking skills.
- Hardware, software installation, and troubleshooting.
- Active Directory fundamentals.
- Mobile Device Management (Azure/Intune).
- ITIL practices awareness.
- Strong customer service ethic.
- Excellent problem-solving skills and good organizational skills.
Why Join Us?
If you are fascinated by the changes happening in the legal market and want to get to the heart of innovation in this space, then this is the role for you. Come and join our award-winning and growing team!
Work in a way that works for you
We promote a healthy work/life balance across the organization. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance, and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.
Working flexible hours
Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive.
Benefits
- Generous holiday allowance with the option to buy additional days.
- Health screening, eye care vouchers, and private medical benefits
- Wellbeing programs
- Life assurance
- Access to a competitive contributory pension scheme
- Save As You Earn share option scheme.
- Travel Season ticket loan.
- Electric Vehicle Scheme
- Optional Dental Insurance
- Maternity, paternity, and shared parental leave
- Employee Assistance Programme
- Access to emergency care for both the elderly and children
- RECARES days, giving you time to support the charities and causes that matter to you.
- Access to employee resource groups with dedicated time to volunteer.
- Access to extensive learning and development resources
- Access to the employee discounts scheme via Perks at Work
About Our Business
LexisNexis Legal & Professional, with 11,800 employees worldwide and serving customers in more than 150 countries, is part of RELX, a global provider of information-based analytics and decision tools for professional and business customers. Our company has been a long-time leader in deploying AI and advanced technologies to the legal market to improve productivity and transform the overall business and practice of law, deploying ethical and powerful generative AI solutions with a flexible, multi-model approach that prioritizes using the best model from today’s top model creators for each legal use case.
We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits.
Technical Support Specialist II in London employer: hackajob
Contact Detail:
hackajob Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Specialist II in London
✨Tip Number 1
Network like a pro! Reach out to current employees at LexisNexis on LinkedIn or through mutual connections. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by practising common technical support scenarios. Think about how you'd troubleshoot issues with laptops or software. We want to see your problem-solving skills in action!
✨Tip Number 3
Show off your customer service skills! Be ready to share examples of how you've helped users in the past. Remember, it's all about making their experience better, so let that shine through.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Technical Support Specialist II in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Technical Support Specialist II role. Highlight your relevant experience with desktop OS, troubleshooting skills, and customer service ethic. We want to see how your background aligns with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about tech support and how you can contribute to our friendly and inclusive team. Let us know what excites you about working with LexisNexis.
Show Off Your Problem-Solving Skills: In your application, give examples of how you've tackled technical issues in the past. We love seeing candidates who can think on their feet and come up with creative solutions, so don't hold back!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we can't wait to hear from you!
How to prepare for a job interview at hackajob
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of desktop operating systems, especially Windows and Mac. Familiarise yourself with common issues and troubleshooting steps for laptops, printers, and mobile devices. This will help you answer technical questions confidently.
✨Show Off Your Problem-Solving Skills
Prepare to discuss specific examples where you've successfully resolved technical issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will demonstrate your analytical skills and ability to think on your feet.
✨Emphasise Your Customer Service Ethic
Since this role involves a lot of user interaction, be ready to talk about your approach to customer service. Share experiences where you went above and beyond to help users, and highlight your communication skills. A friendly attitude goes a long way!
✨Research the Company Culture
Take some time to understand LexisNexis's values and team dynamics. They pride themselves on being inclusive and collaborative, so think about how you can fit into that culture. Prepare questions that show your interest in their work environment and how you can contribute.