hackajob is partnering directly with LexisNexis to hire for this role. Are you passionate about delivering exceptional IT support and helping colleagues get the most from their technology? Do you enjoy troubleshooting technical challenges, improving device performance, and working collaboratively in a customer-focused environment? About the Business: LexisNexis Legal and Professional are a leading global provider of legal and regulatory intelligence. We give organisations the business information and analytics they need to make better, more impactful decisions. We are building powerful new decision tools that use machine learning, natural language processing, visualisation and artificial intelligence that aid and enhance decision making. About our Team: Our core team consists of 4 members in the UK and 4 in France. We are part of a global infrastructure and operations organization with more than 300 staff distributed worldwide. We pride ourselves on being a friendly, approachable, and inclusive team. Collaboration and support are at the heart of how we work, and we strive to create an environment where everyone feels valued, respected, and empowered to contribute. About the Role: Deliver in-person and remote technical support for laptops, operating systems, software, printers, and mobile devices, including user training and issue resolution. Proactively monitor and analyze laptop performance to identify issues, determine root causes, and implement solutions that improve system health and efficiency. Responsibilities Provide technical support in person and remotely to troubleshoot and support laptop, operating system, software, printer, mobile device & user education issues Proactive monitoring of laptops to identify machines in poor health, analyse where the issue lies, and find a resolution to increase laptop performance Monitor, support, and troubleshoot the IT infrastructure for operating issues involving failures and degradation Escalate problems/business continuity events as appropriate to the third-party provider, senior colleagues, and management Check Video Conference Rooms onsite to ensure they are fully functional and provide basic support when necessary Document and record recurring issues and evolving best practices
Technical Support Specialist I in London employer: Hackajob
Joining Google as a Security Platform Engineer in the UK Public Sector means becoming part of a dynamic and innovative team dedicated to delivering secure private cloud services for critical customers. With a strong emphasis on employee growth, you will have access to cutting-edge technology and collaborative opportunities that foster professional development. The inclusive work culture at Google encourages creativity and teamwork, making it an exceptional employer for those seeking meaningful and impactful work in a supportive environment.
