Applying for this role is straight forward Scroll down and click on Apply to be considered for this position.
hackajob is partnering directly with Moneybox to hire for this role.
About Moneybox
At Moneybox, our mission is to give everyone the means to get more out of life. We're guided by our belief that wealth isn't about the money, it's about the means to more - more freedom, opportunities, possibilities, and peace of mind. Moneybox is an award-winning wealth management platform, helping over one and a half million people build wealth throughout their lives, whether theyre saving and investing, buying their first home, or planning for retirement.
The Support Team Leader will provide line management, professional guidance and support to a small group of executives in the team along with a focus on the daily management of tasks. You will be the line manager for your team and your main responsibilities will be the daily tasks, your teams well-being and individual goals, and working with the wider team on improvements that can be made in processes and customer interactions.
As a Team Leader, you will act as a coach and conduct performance reviews along with weekly 1-1s with Support Team Executives, focusing on improving their skills and overall performance. You will have the necessary knowledge to answer and triage all queries in the general queue of queries.
You will also be able to step in and help out wherever needed and act as a duty coordinator on a daily basis with the support of other Team Leaders. You will work closely with all other Team Leaders across teams in order to ensure that resources are fairly distributed for the best customer outcome that day.
Additionally, the Team Leader role will require you to be in the loop with all company changes, roadmaps and the delivery of targets and goals in the relevant mission teams. xgikmsk Further to this, you will work closely with the Support Team Lead, Managers and other Team Leaders to provide structure and guidance to develop and maintain a high-performing team.
What you'll do
- Working closely with the Lead, Managers and other Team Leaders with supporting the team daily, this role will be responsible for but not limited to the following: Team management:
- Organise weekly 1-1s with team members to discuss their progression and development according to current performance metrics
- Monitor customer interactions with team members via Intercom and phone calls and generate reports for the C Please click on the apply button to read the full job description
Support Team Leader in London employer: Hackajob
Joining Google as a Security Platform Engineer in the UK Public Sector means becoming part of a dynamic and innovative team dedicated to delivering secure private cloud services for critical customers. With a strong emphasis on employee growth, you will have access to cutting-edge technology and collaborative opportunities that foster professional development. The inclusive work culture at Google encourages creativity and teamwork, making it an exceptional employer for those seeking meaningful and impactful work in a supportive environment.
