At a Glance
- Tasks: Lead strategic supplier relationships and ensure top-notch performance for key client projects.
- Company: Join DXC Technology, a leader in innovative tech solutions with a focus on collaboration.
- Benefits: Enjoy a hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Diverse and inclusive workplace committed to supporting all employees.
- Why this job: Make a real impact by driving excellence in multi-supplier environments and enhancing client satisfaction.
- Qualifications: Experience in BPO environments and strong commercial acumen are essential.
The predicted salary is between 60000 - 80000 € per year.
Location - London Hybrid
Clearance - UK Clearance Required
We are seeking a strong strategic delivery and supplier relationship leader with deep commercial expertise to oversee the performance of a portfolio of partners supporting a flagship, multi-supplier BPO engagement for a key client. The BPO scope is HR, encompassing comprehensive hire-to-retire services. This role is accountable for orchestrating partner performance end to end, ensuring client outcomes, maximizing financial results, and strengthening long-term account value. The position serves as the primary interface between partners, internal delivery leadership, and senior client stakeholders. Success is defined by sustained delivery excellence, margin optimization, risk mitigation, and measurable improvements in client satisfaction and partner effectiveness. Experience operating in complex, multi-vendor BPO environments is essential, and direct exposure to HR services delivery is highly advantageous.
Responsibilities
- Strategic Supplier Leadership: Build, govern, and evolve high-impact partner relationships aligned to client business priorities and DXC strategic objectives.
- Strategic Supplier Leadership: Drive a performance-led partner ecosystem that delivers predictable, scalable, and sustainable outcomes.
- Delivery Governance & Client Outcomes: Ensure supplier/partner contractual obligations are met or exceeded through performance oversight and proactive issue resolution.
- Delivery Governance & Client Outcomes: Act as a senior escalation point for all things partner/supplier.
- Commercial Growth & Value Creation: Identify and shape upsell and cross-sell opportunities in collaboration with Sales and Client Partners.
- Commercial Growth & Value Creation: Translate partner capability into account growth and competitive advantage.
- Financial Performance & Margin Expansion: Own commercial performance across the partner landscape, including margin management, cost control, and financial forecasting.
- Financial Performance & Margin Expansion: Balance client value, partner viability, and DXC profitability.
- Account Strategy & Risk Management: Contribute to account strategy, planning, and governance at an executive level.
- Account Strategy & Risk Management: Anticipate delivery, financial, and relationship risks; implement mitigation and retention strategies across the partner ecosystem.
- Enterprise Collaboration & Leadership: Lead across delivery, commercial, and functional teams to ensure a cohesive, high-quality client experience.
- Enterprise Collaboration & Leadership: Influence in complex, matrixed environments.
Capabilities & Experience
- Proven credibility with senior client stakeholders; able to influence with authority, insight, and judgment.
- Strong commercial acumen with hands-on experience in P&L ownership, margin optimisation, budgeting, and forecasting.
- Track record of leading large, complex, multi-supplier accounts within BPO or adjacent service environments.
- Advanced negotiation skills with understanding of supplier ecosystems and supply-chain dynamics.
- Analytical and insight-driven, with the ability to identify trends, opportunities, and systemic risks early.
- Confident communicator and executive representative at client forums.
Qualifications
- Bachelor’s degree or equivalent professional experience.
- Demonstrated success in senior client-facing delivery, account management, or client success leadership roles.
- Eligible for security clearance.
DXC Technology is committed to building diverse, inclusive teams. We welcome applications from all backgrounds and particularly encourage interest from women, underrepresented groups, and neurodivergent candidates. We offer reasonable adjustments throughout the hiring process and are dedicated to creating a supportive, accessible environment for everyone.
At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritises in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.
Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.
Supplier Relationship/Performance Manager in London employer: hackajob
At DXC Technology, we pride ourselves on being an exceptional employer that values diversity and inclusion, fostering a collaborative work culture in the heart of London. Our hybrid work model supports employee wellbeing and productivity, while offering ample opportunities for professional growth and development within a dynamic, multi-supplier BPO environment. Join us to make a meaningful impact as you lead strategic supplier relationships and drive performance excellence for our key clients.
StudySmarter Expert Advice🤫
We think this is how you could land Supplier Relationship/Performance Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about asking for introductions. The more people who know you’re on the hunt, the better your chances of landing that dream role.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you tailor your responses and show them you’re not just another candidate, but the right fit for their team.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online platforms to get comfortable with common questions. The more you practice, the more confident you’ll feel when it’s time to shine in front of the real interviewers.
✨Tip Number 4
Don’t forget to follow up after your interviews! A simple thank-you email can go a long way in keeping you top of mind. Plus, it shows your enthusiasm for the role and appreciation for the opportunity.
We think you need these skills to ace Supplier Relationship/Performance Manager in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in supplier relationship management and BPO environments. We want to see how your skills align with the role, so don’t hold back on showcasing your relevant achievements!
Showcase Your Commercial Acumen:Since this role involves financial performance and margin expansion, it’s crucial to demonstrate your commercial expertise. Include specific examples of how you've managed P&L or optimised margins in previous roles. We love numbers that tell a story!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use bullet points where possible to make it easy for us to read through your qualifications and experiences. We appreciate clarity just as much as you do!
Apply Through Our Website:We encourage you to submit your application directly through our website. This way, you’ll ensure it reaches the right people and you won’t miss out on any important updates. Plus, it’s super easy to do!
How to prepare for a job interview at hackajob
✨Know Your Partners
Before the interview, dive deep into understanding the key partners you'll be managing. Research their strengths, weaknesses, and how they align with DXC's strategic objectives. This will not only show your initiative but also help you discuss how you can enhance these relationships.
✨Showcase Your Commercial Acumen
Be prepared to discuss your experience with P&L ownership and margin optimisation. Bring specific examples of how you've managed financial performance in previous roles, especially in complex, multi-vendor environments. This will demonstrate your capability to balance client value and profitability.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills in real-world scenarios. Think about past experiences where you had to resolve conflicts or improve partner performance. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly and effectively.
✨Communicate with Confidence
As a potential senior representative, your communication style matters. Practice articulating your thoughts clearly and confidently. Be ready to discuss how you would influence stakeholders and lead teams in a matrixed environment, showcasing your leadership skills and ability to drive collaboration.
