Site reliability engineer in London

hackajob is collaborating with Amplience to connect them with exceptional tech professionals for this role.

About Amplience

At Amplience, we’re transforming how the world’s leading brands create, manage, and deliver content. We provide a powerful, unified platform spanning CMS, DAM, and Content Supply Chain solutions — built to help retailers move at the speed of ideas.

Vision

A bold vision: A world where content moves at the speed of ideas.

Mission

Our mission is clear: To redefine how content powers commerce by optimizing the entire content supply chain — from ideation to execution.

Be part of Our Journey

As we scale, our focus is on deepening partnerships, expanding across brand portfolios, and unlocking new value through innovation and cross‑selling opportunities. Achieving our mission means doing things differently. It takes a team that’s ambitious, curious, and committed to shaping the future of commerce content. That’s why we’re building a company where people bring their unique skills, character, and passion to a truly global team — one that learns together, grows together, and wins together. Our people are stewards of the business, helping us succeed through care, commitment, and conviction. In return, we offer flexibility in where, when, and how you work — because we know the best ideas don’t come from being tied to a desk or a clock. It’s an exciting time to join Amplience. With new leadership, fresh momentum, and big ambitions, we’re ready for what’s next.

What To Expect

As a Site Reliability Engineer, you will work within the Reliability Team to design, build, and maintain the services and tooling that ensure our platform remains stable, scalable, and observable. You will contribute to the reliability of systems across the entire customer journey, from content delivery to back‑office management systems, ensuring a seamless and dependable experience for our customers and their end‑users. In this role, you will adopt an API‑first approach, collaborate closely with SREs, platform teams, and product stakeholders, and work extensively with AWS and DataDog. You will also be expected to quickly pick up new projects, work autonomously, and champion modern SRE practices across the organisation.

Key Responsibilities

• Backend Engineering (Java & TypeScript) – Build and maintain high‑quality, maintainable services and APIs using Java and TypeScript, working on the latest modern frameworks to legacy in‑house frameworks.
• AWS Cloud Engineering (AWS CDK) – Develop, operate & understand cloud‑native workloads using AWS services such as Lambda, ECS/EKS, DynamoDB, and S3.
• Observability & Monitoring (DataDog) – Create and maintain dashboards, alerts, logs, and distributed traces to ensure service health and visibility and using these to fault‑find and investigate issues.
• CI/CD (GitHub Actions) – Develop, design and operate Continuous Integration and Continuous Delivery processes for testing and deploying software.
• API‑First Development – Design and work with clear, consistent APIs that support customer journeys and cross‑team integrations.
• Understanding the Customer Journey – Work with product teams to understand end‑to‑end customer flows and ensure reliability improvements have meaningful user impact.
• Adopting SRE Practices – Contribute to building SLIs/SLOs, error budgets, resilience patterns, automation, and operational readiness checks.
• Rapid Project Onboarding – Quickly understand and contribute to systems, domains, and codebases with minimal ramp‑up time.
• Operational Excellence – Participate in incident response, root cause analysis, and continuous improvement activities to reduce toil and enhance reliability.

What You’ll Bring (Skills, Experience & Mindset)

• Customer and team centric.
• Comfortable working independently on assigned tasks while collaborating with wider teams.
• Eager to learn and grow, especially in areas like infrastructure automation and system reliability.
• Demonstrates a logical problem‑solving mindset and ownership of tasks.
• Communicates effectively and collaborates across teams.

Our Hiring Process

We understand that finding the right fit is a two‑way conversation, so we strive to make our hiring process transparent, respectful of your time, and clear at every stage. While the specific steps may vary depending on the role, our process typically begins with an introductory conversation with our People team, followed by a meeting with the hiring manager. At this stage, you’ll learn more about the role, the team, and the journey ahead. The hiring manager will outline what to expect, including opportunities to meet cross‑functional peers, key stakeholders, and members of our leadership team. Throughout the process, we’re committed to open communication, timely feedback, and creating a positive candidate experience at every touchpoint.

Diversity and Inclusion at Amplience

At Amplience, we believe the best ideas come from a diverse mix of minds, backgrounds, and experiences. That’s why we’re committed to building an inclusive workplace where everyone feels they belong and can thrive. We actively foster a culture where individuality is not just accepted but celebrated. We encourage every team member to bring their whole self to work because when people feel safe to express themselves, they do their best work.