At a Glance
- Tasks: Lead supplier performance and ensure service standards are met at Heathrow.
- Company: Join a dynamic team in the Services division of a leading airport.
- Benefits: Competitive salary, career growth, and a chance to make an impact.
- Other info: Collaborative environment focused on cost savings and service improvement.
- Why this job: Be the key link between suppliers and procurement, driving excellence.
- Qualifications: Experience in supplier management and strong data analysis skills required.
The predicted salary is between 50000 - 60000 € per year.
The role is instrumental in managing the performance of key supplier partners at Heathrow and ensuring standards, KPIs and SLAs are met and that the service standards in the operation are met.
Candidates need to be strong communicators, be able to effectively convey business requirements and push for adherence to standards and services. This is also a contract management role, candidates should be comfortable with leading on discussions and comfortable with data. A key aspect of this role is also to be the interface between our Service Partners and Procurement.
Responsibilities- Maintain clear governance of supplier performance across cost and other financial governance, compliance against SLAs, risk, opportunities realisation and H&S.
- Primary contact for supplier queries, you will seek assistance from the operation, procurement and finance when required and be responsible for meeting financial governance.
- Responsible for Quality Assurance through the accurate reporting of all supplier SLA, KPI’s and monthly contractual performance metrics.
- Using an analytical, data driven approach to performance you will work collaboratively with your Terminal, Transport & Passenger Logistics colleagues, identifying any failings and ensure all issues acted upon.
- Responsible for the overall assessment of all Services contracts to ensure we ‘get what we pay for, that it’s the best value for money, and the service is fit for purpose’. Provide information to the Services Manager – Solutions Implementation.
- Work with the business to create a culture that delivers cost savings to current cost base whilst maintaining or improving service performance.
- Strong background in supplier management and procurement.
- Working in all cycles of the supplier relationship from contract scoping and mobilisation to supplier management and decommissioning and off‑boarding.
- Comfortable with data and presenting reports in a meaningful way.
- Effective stakeholder management – ability to work with integrity and build trust with all key stakeholders.
- Demonstrable background in driving commercial best practice and knowledge of procurement processes.
- A working knowledge of finance with the ability to create or enhance commercial controls, including budgeting and forecasting.
Services Lead - Supplier Operations and Assurance in London employer: hackajob
As a Services Lead in Supplier Operations and Assurance at Heathrow, you will join a dynamic team that values strong communication and collaboration. Our company fosters a culture of excellence, offering robust employee growth opportunities and a commitment to maintaining high service standards while ensuring the best value for money. With a focus on data-driven decision-making and a supportive work environment, we empower our employees to thrive in their roles and contribute meaningfully to our operations.
StudySmarter Expert Advice🤫
We think this is how you could land Services Lead - Supplier Operations and Assurance in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at Heathrow or in supplier operations. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for interviews by brushing up on your data skills. Since this role involves a lot of analytics, be ready to discuss how you've used data to drive performance in past roles. We want to see you shine!
✨Tip Number 3
Showcase your communication skills! During interviews, make sure to highlight examples where you've effectively conveyed business requirements or resolved conflicts with suppliers. This is key for the Services Lead role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Services Lead - Supplier Operations and Assurance in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Services Lead. Highlight your experience in supplier management and procurement, and don’t forget to showcase your data-driven approach. We want to see how you’ve tackled similar challenges before!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Be sure to mention your strong communication skills and how you’ve successfully managed supplier performance in the past. We love a good story!
Showcase Your Analytical Skills:Since this role involves a lot of data, make sure to highlight your analytical skills in your application. Share examples of how you've used data to drive performance improvements or solve problems. We’re all about that data-driven mindset!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at StudySmarter!
How to prepare for a job interview at hackajob
✨Know Your Suppliers
Before the interview, research the key suppliers relevant to the role. Understand their performance metrics and any recent news or changes in their operations. This will help you demonstrate your knowledge and show that you're proactive about supplier management.
✨Master the Data
Since this role involves a lot of data analysis, brush up on your analytical skills. Be prepared to discuss how you've used data to drive decisions in past roles. Bring examples of reports you've created or metrics you've tracked to illustrate your experience.
✨Communicate Clearly
Strong communication is crucial for this position. Practice articulating your thoughts clearly and concisely. You might even want to prepare a few scenarios where you've successfully conveyed business requirements or resolved conflicts with stakeholders.
✨Showcase Your Commercial Acumen
Be ready to discuss your understanding of procurement processes and how you've driven commercial best practices in previous roles. Highlight any experience you have with budgeting and forecasting, as this will be valuable in demonstrating your fit for the role.
