At a Glance
- Tasks: Manage shift teams and lead service improvement initiatives for telecoms networks.
- Company: Join Sky, a leader in telecoms with a commitment to diversity and inclusion.
- Benefits: Enjoy a hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Work in a dynamic environment with a focus on continuous improvement and team collaboration.
- Why this job: Make a real impact on the reliability of Sky's telecoms network while developing your leadership skills.
- Qualifications: Strong technical knowledge of telecoms networks and experience in change management.
What You’ll Do
- Manage shift teams, including rota planning and shift cover.
- Lead business change and service introduction processes for the Service Reliability team.
- Lead service improvement initiatives such as network management platform onboarding.
- Act as Duty Operations Manager, providing on‑call management escalation for operational incidents.
- Prepare management reporting for changes and incidents.
- Undertake network audits and compliance activities.
- Develop and maintain communication channels between shift teams, stakeholders, and leadership to ensure seamless operational awareness and responsiveness.
- Maintain the Service Reliability knowledge base and playbooks, and provide training to shift teams.
What You’ll Bring
- Detailed technical understanding of telecoms networks across IP core, access, transmission, cloud, and ISP services.
- Strong understanding of the functions and architecture of other network domains, including voice, mobile, and CDN.
- Knowledge of all telco network domains sufficient to provide technical guidance and oversight to Service Reliability Engineers.
- Network Engineering operational expertise in service provider network technologies such as Access, MPLS, IP routing, switching, network security (firewalls), and load balancing.
- Professional‑level technical knowledge and skills (e.g., CCNP, NSE) with competence in at least one major vendor and strong troubleshooting, documentation, and familiarity with automation/monitoring tools.
- Experience managing telecoms change and incident management processes.
- A service improvement mindset with experience in improving processes and procedures.
Team Overview
The Service Reliability team is responsible for the 24/7 running of Sky’s telecoms network, providing the primary 24/7 service desk for Group Networks and executing playbooks for problem resolution within the Access and IP network domains.
Inclusion & How You’ll Work
Sky is committed to diversity and inclusion, with initiatives supported by The Times and Stonewall. The role is hybrid, with time split between office locations and working from home.
Location
Office: Brick Lane, London – within the East End community, close to Aldgate East and Liverpool Street tube stations.
Service Reliability Manager in London employer: hackajob
Sky is an exceptional employer, offering a dynamic work environment in the heart of London’s East End. With a strong commitment to diversity and inclusion, employees benefit from a hybrid working model that promotes work-life balance, alongside opportunities for professional growth through training and development initiatives. The Service Reliability team plays a crucial role in maintaining the telecoms network, ensuring that team members are engaged in meaningful work that directly impacts service quality and customer satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Service Reliability Manager in London
✨Get Chummy with Industry Events
Dive into telecommunications networking conferences and expos. These are golden opportunities to meet potential employers like hackajob and learn about open positions directly from their teams. Keep an eye out for workshops or panels – they’re perfect for showcasing your passion and expertise!
✨Join Networking Communities
Find online forums or local meetups that focus on telecommunications and networking. Sites like LinkedIn Groups or Reddit communities can be great for connecting with professionals in the field. Just remember to participate in discussions – you never know when someone might mention job openings at places like hackajob.
✨Showcase Your Skills with Personal Projects
If you’ve got any personal projects or contributions to open-source networking tools, flaunt them! Create a portfolio that showcases your skills relevant to what telecommunication companies are looking for. It’s a great conversation starter during interviews and networking chats.
✨Utilise Online Job Boards Wisely
While we’re all about encouraging you to apply through our website, also keep an eye on job boards specific to tech and telecommunication roles. Websites such as Telecommunication Jobs and TechCareers often list full-time roles that may not appear elsewhere. Just be sure to tailor every application to grab attention – even small tweaks can make a big difference!
We think you need these skills to ace Service Reliability Manager in London
Some tips for your application 🫡
Show Off Your Technical Know-How:When you're applying for a role in telecommunications and networking, it’s crucial to highlight your technical skills. Mention specific technologies you're proficient in, like IP networking, VoIP, or security protocols. Be sure your CV includes any relevant certifications such as CCNA or CompTIA Network+; they really show you've got the chops for the job.
Tailor Your Experience to Match Networking Projects:In your CV and cover letter, don’t just list your past jobs—showcase specific projects that align with the role! If you've worked on network design, implementation, or troubleshooting, weave those experiences in and highlight metrics to demonstrate your impact. This paints a vivid picture of how you'd fit into the role at hackajob.
Show Enthusiasm for the Industry:With telecommunications evolving rapidly, it’s important to express your passion for the field in your application. Mention any trends or innovations you've been following that excite you and how they'd influence your work. This can really set you apart and show that you're not just after a job, but a career!
Keep It Clean and Professional:While it’s important to be personable, ensure your application maintains a clean and structured format. Use clear headings and bullet points to make it easy for hiring managers to dig into your skills and experience. Remember, you’re applying for a full-time role, so a well-organised application will signal your seriousness about the position at hackajob.
How to prepare for a job interview at hackajob
✨Brush Up on Networking Protocols
Make sure you’re up to speed with the key networking protocols like TCP/IP, UDP, and perhaps even MPLS if it's relevant. We can expect technical questions about how these protocols function and the problems they solve, so a solid understanding will help you shine.
✨Showcase Your Projects
Got a portfolio? Bring it along! Highlight any relevant projects where you've designed or managed network systems. This is your chance to demonstrate practical experience; employers love to see how your skills can be applied in real-world scenarios.
✨Get Comfortable with Technical Scenarios
You might be faced with a case study or a technical troubleshooting scenario during the interview. Practise responding to common networking issues—like packet loss or latency problems. Thinking through these scenarios will help us sound confident and competent in our responses.
✨Emphasise Team Collaboration Skills
In the telecommunications field, teamwork is key! Make sure to share examples of how you’ve worked collaboratively, whether in past jobs or projects at uni. Employers want to see that you’re not just technically savvy, but also great at working within a team setting.
