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hackajob is partnering directly with Version 1 to hire for this role.
Company Description
Version 1 has celebrated30 yearsinbusinessand continues to be trusted by global brands to delivertechnology and transformationsolutions that drive customer success. Ourdeepexpertiseenables our customers to navigate the rapidlyevolving technology landscape. We foster strong partnerships withglobal technology leadersincluding Microsoft, AWS, Oracle, Red Hat,OutSystems, Snowflake, ensuring that our customers are provided with the highest quality solutions and services.
?Werean award-winning employer reflecting how our employees are at the very heartof whatwe do:
- UK & Ireland's premier AWS, Microsoft & Oracle partner
- 3300+ strong, €350/£300m revenue business
- 10+ years as a Great Place to Work in Ireland & UK
- Best Workplace for Women in the UK & Ireland by GPTW
- Best Workplace for Wellbeing in the UK by GPTW
Werea corevalues drivencompany, we hire people who share our values, and we reward those who display and foster them,itsdeeply embedded within our DNA. Invest in us andwellinvest in you!.
Job Description
Roles & Responsibilities
- Service Transition & Operational Readiness:Support new service onboarding, service acceptance, transition into BAU support.
- Customer Management:Handle customer escalations, issues, problems, risks, and service requirements, acting as the primary point of contact and trusted advisor.
- Governance:Chair operational and service governance forums, driving actions, decisions and continual improvement across multiple stakeholders.
- Operational Management:Managing competing priorities across operational support and project delivery.
- Supplier Management:Coordinate internal and third-party delivery partners, ensuring aligned service delivery and accountability against agreed SLAs and KPIs.
- Major Incident & Escalation Management:Lead customer communications and service restoration activities during major incidents, coordinating cross-functional technical teams where required.
- Service Reviews:Conduct regular service reviews with customers, presenting service performance, risks, opportunities and improvement plans. xgikmsk
- Customer Satisfaction:Achieve targets and drive improvement initiatives.
- Service Re Please click on the apply button to read the full job description
Service Delivery Manager in London employer: Hackajob
Joining Google as a Security Platform Engineer in the UK Public Sector means becoming part of a dynamic and innovative team dedicated to delivering secure private cloud services for critical customers. With a strong emphasis on employee growth, you will have access to cutting-edge technology and collaborative opportunities that foster professional development. The inclusive work culture at Google encourages creativity and teamwork, making it an exceptional employer for those seeking meaningful and impactful work in a supportive environment.
