At a Glance
- Tasks: Lead the evolution of our Screening Product and enhance case handling processes.
- Company: Wise, a global tech company revolutionising money management.
- Benefits: Competitive salary, RSUs, and a range of exciting benefits.
- Other info: Join a diverse team and enjoy autonomy in shaping your product vision.
- Why this job: Make a real impact on how the world manages money with innovative solutions.
- Qualifications: 5-8 years in Product Management with a focus on customer experience.
The predicted salary is between 93000 - 120000 € per year.
Wise is a global technology company, building the best way to move and manage the world's money. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will be helping us create an entirely new network for the world's money.
As Senior Product Manager in the Screening team, you will be at the forefront of evolving our Screening Product and specifically leading the screening handling domain. The screening team covers Sanctions, Politically Exposed Persons and Adverse Media. The handling team owns both the tooling our operations team use to review screening cases and automating them before they reach operations. You will shape how Wise manages and resolves screening cases, owning projects with cross‐functional impact on the Sanctions Processes and Systems at Wise.
Responsibilities
- Help evolve the design and implementation of the new vision for case handling and collaborate with a cross‐functional team of operational leads and agents to bring this vision to life.
- Own the operational and customer experience once a screening case has been created, ensuring efficiency and a positive outcome.
- Actively review opportunities to automate cases raised to operations, utilizing rules and ML‐based techniques.
- Work closely with a cross‐functional team of engineers, data analysts, data scientists, operations specialists, and compliance to develop and execute an overall vision for case handling.
- Take ownership of the end‐to‐end resolution time for non‐automated cases, constantly seeking improvements.
- Develop a deep understanding of how Screening cases are created and dispositioned by both outsourced and internal operations agents across the globe.
- Drive the development of sophisticated tools and efficient workflows, empowering investigators to perform quick and accurate reviews.
Team Dynamics
- Work with a full‐stack development team split between Tallinn and London, contributing to a diverse and innovative group dedicated to the Screening space.
- Enjoy autonomy in your work.
- Define your roadmap to success by taking full ownership of the product vision, supported by Wise resources.
Qualifications
- 5‐8 years of Product Management experience, with a strong focus on customer experience and risk mitigation.
- Leverage practical experience with data and customer research to inform product decisions.
- Utilize deep understanding of operational processes and tooling to make a measurable impact.
Additional Information
Base salary: £93‐120K (based on experience & interview outcomes). Restricted Stock Units (RSUs) and a variety of other benefits.
Senior Product Manager - Screening in London employer: hackajob
Wise is an exceptional employer that fosters a culture of innovation and collaboration, particularly in the dynamic environment of product management. With a focus on employee autonomy and growth, team members are empowered to shape their own success while working alongside a diverse group of professionals across global locations like Tallinn and London. The company offers competitive salaries, restricted stock units, and a commitment to enhancing the customer experience, making it a rewarding place for those looking to make a meaningful impact in the financial technology sector.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Product Manager - Screening in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Wise on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by diving deep into Wise's mission and values. Show us how your experience aligns with our goals in screening and product management. We love candidates who are genuinely passionate about what we do!
✨Tip Number 3
Practice your STAR technique for answering behavioural questions. We want to hear about specific situations where you've made an impact, especially in product management and customer experience. Be ready to impress us!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re serious about joining the Wise team.
We think you need these skills to ace Senior Product Manager - Screening in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that align with the Senior Product Manager role. Highlight your product management experience, especially in customer experience and risk mitigation, to catch our eye!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about the Screening team and how your background makes you the perfect fit for Wise. Be genuine and let your personality come through.
Showcase Your Achievements:When detailing your past roles, focus on specific achievements that demonstrate your impact. Use metrics where possible to show how you've improved processes or customer experiences in previous positions.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at hackajob
✨Know Your Product Inside Out
Before the interview, dive deep into Wise's Screening Product. Understand its features, benefits, and how it stands out in the market. Be ready to discuss how your experience aligns with their mission to improve money management.
✨Showcase Your Cross-Functional Collaboration Skills
As a Senior Product Manager, you'll be working with various teams. Prepare examples of past projects where you successfully collaborated with engineers, data analysts, and operations specialists. Highlight how you drove results through teamwork.
✨Demonstrate Your Problem-Solving Approach
Wise is looking for someone who can tackle complex screening cases. Be prepared to discuss specific challenges you've faced in product management and how you approached solving them, especially in terms of efficiency and customer experience.
✨Ask Insightful Questions
Interviews are a two-way street! Prepare thoughtful questions about Wise's future plans for the Screening team, their approach to automation, and how they measure success. This shows your genuine interest and helps you assess if it's the right fit for you.
