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- Tasks: Lead the Onboarding team to enhance customer experiences and drive growth.
- Company: Join Wise, a global tech company revolutionising money management.
- Benefits: Competitive salary, inclusive culture, and opportunities for career progression.
- Why this job: Make a real impact by creating seamless money experiences for customers worldwide.
- Qualifications: Experience in product management with a focus on customer satisfaction and data-driven decisions.
- Other info: Diverse and inclusive team environment that values every voice.
The predicted salary is between 36000 - 60000 £ per year.
hackajob is collaborating with Wise to connect them with exceptional tech professionals for this role. Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere.
The core mission of the Onboarding team is to drive the growth of Wise by making our customers' first experience sending, receiving, and spending money as convenient and transparent as possible, across web and mobile.
Responsibilities- Lead the Onboarding team in finding and iterating on opportunities to grow Wise faster, bringing more customers to the revolution.
- Directly contribute to our mission to make money without borders the new normal by figuring out and building solutions so that our customers can move money instantly, conveniently, transparently, and eventually, for free.
- Create a compelling vision for your product area and draw a clear path to get there, inspiring your team and stakeholders.
- Work closely with Designers, Researchers, Developers, and Analysts to enable the team to make informed, data-driven decisions and execute to the highest standards.
- Driving Customer Conversion: Success is currently measured by tracking and improving the conversion rates of new customers globally across all our products.
- Building World-Class Products: You will iterate on any aspect of our products across platforms without ever compromising on transparency or user experience.
- Choosing Your Path: You will be empowered to act autonomously, working with your team to create your own vision and making key product calls with the freedom to gather feedback from smart, curious people across Wise.
- Growing as a Leader: You will build and inspire your own team, and influence other teams, to contribute to the Wise mission.
- Being a True Lead: You will not stick to a "by the book" product manager role definition; you will help your team with hiring, learning new skills to unblock things where needed, and getting things done.
- Vision & Alignment: Able to get the team to dream big, align on a commonly agreed vision, and articulate a clear path to execution.
- Customer-Focus: Proven experience working on a product with thousands or millions of customers, including running surveys, research, and interviews, and defining the customer impact of product investments.
- Cross-Platform Delivery: A track record of delivering excellent user experience on web, iOS, and Android, with a strong sense of UX and strict attention to UI details.
- Data-Driven Decision Making: Highly capable of diving into data to identify opportunities, measure impact, prioritize value for customers, and influence the company by telling compelling stories with data.
- Technical Fluency: A good technical understanding that enables you to help your team prioritize technological investments, technical debt reduction, bugs, and new features.
- Clear Communication: Able to effectively frame problems to influence across the team and communicate clearly and logically with internal and external partners on challenging issues.
- Design skills are a bonus.
For everyone, everywhere. We’re people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We’re proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.
If you want to find out more about what it’s like to work at Wise visit Wise.Jobs. Keep up to date with life at Wise by following us on LinkedIn and Instagram.
Senior Product Manager - Onboarding in London employer: hackajob
Contact Detail:
hackajob Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Product Manager - Onboarding in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Wise on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by understanding Wise's mission and values. Show us how your experience aligns with making money management easier for everyone. We love candidates who are genuinely passionate about our goals!
✨Tip Number 3
Practice your storytelling skills! Be ready to share specific examples of how you've driven customer conversion or built world-class products in the past. We want to hear how you’ve made an impact!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re serious about joining the Wise team!
We think you need these skills to ace Senior Product Manager - Onboarding in London
Some tips for your application 🫡
Show Your Passion for the Mission: When you're writing your application, let your enthusiasm for Wise's mission shine through. We want to see how you connect with our goal of making money management easier for everyone. Share your thoughts on how you can contribute to this vision!
Tailor Your Experience: Make sure to highlight your relevant experience in product management, especially in onboarding or customer conversion. We love seeing how your past roles align with what we're looking for, so don’t hold back on those achievements!
Be Data-Driven: Since we value data-driven decision-making, include examples of how you've used data to inform your product strategies. Show us how you’ve measured success and made impactful changes based on insights – it’s a big plus for us!
Keep It Clear and Concise: While we appreciate creativity, clarity is key! Make sure your application is easy to read and straight to the point. Use bullet points if needed, and don’t forget to proofread before hitting send. We’re excited to hear from you through our website!
How to prepare for a job interview at hackajob
✨Know Your Product Inside Out
Before the interview, make sure you thoroughly understand Wise's products and services. Familiarise yourself with their onboarding process and think about how you can enhance customer experience. This will show your genuine interest and help you articulate how you can contribute to their mission.
✨Prepare Data-Driven Examples
Since this role emphasises data-driven decision making, come prepared with specific examples from your past experiences where you've used data to drive product improvements. Be ready to discuss metrics, conversion rates, and how your decisions impacted user experience.
✨Articulate Your Vision
Think about a compelling vision for the onboarding process at Wise. Be prepared to share your ideas on how to improve customer conversion and create a seamless experience. This will demonstrate your strategic thinking and ability to inspire others.
✨Showcase Your Leadership Skills
As a Senior Product Manager, you'll need to lead and inspire your team. Prepare to discuss your leadership style and provide examples of how you've successfully managed teams in the past. Highlight your ability to empower others and foster collaboration across different departments.
