Sales Operations - Business Partner in London

hackajob is collaborating with QBE Insurance to connect them with exceptional professionals for this role.

Primary Details:

• Time Type: Full time
• Worker Type: Employee
• Location: London or Madrid
• Type: Permanent, full time
• Hybrid role, 2 days per week in office

About QBE: At QBE, we get to the heart of what matters for our customers. We are an international insurer with more than 13,000 people working across 26 countries – which means we’re big enough for your ambitions, yet small enough for you to make a real impact. It’s an exciting time as we build momentum towards our vision to become the most consistent and innovative risk partner.

The Opportunity:

As part of the continued growth of our European Sales Operations team, we are looking for a Sales Operations – Business Partner to support our operations across the European market. This role can be based in London or Madrid. In addition to delivering robust self‑service reporting, you will act as a trusted partner to the business, helping stakeholders extract real value from data. You will play a key role in aligning reporting standards, improving data quality, and enabling consistent performance management across regions. You will join a high‑performing, well‑established Sales Operations team, known for its expertise, collaboration and supportive culture, where you will have the opportunity to learn, contribute and grow as the team continues to expand. Having the right to work in the UK is a requirement for this role. QBE may consider sponsorship at its discretion.

Your New Role:

• Provide effective support to Salesforce.com users across a global platform.
• Act as the initial point of escalation for complex system, process, and improvement‑related issues.
• Manage system change releases, including user communication, training, and adoption support.
• Lead the transition to, and ongoing delivery of, Business Unit reporting and performance management dashboards.
• Manage and engage the Super User Community, building strong and productive working relationships.
• Deliver direct user support and coaching, engaging end users through local forums and business meetings.
• Govern user management processes and provide troubleshooting support.
• Partner with stakeholders across the European business to gather reporting needs and translate them into clear requirements and dashboard/report designs.
• Analyse sales performance data to identify trends, risks, and opportunities, sharing insights to support leadership decision‑making.
• Act as a trusted data and reporting partner, continuously enhancing dashboards and insights based on stakeholder feedback.

About You:

Skills Required:

• Strong stakeholder partnership and delivery capability, with proven experience working closely with senior leaders to design and deliver reporting and dashboards aligned to regional and strategic priorities.
• Excellent communication and visual storytelling skills, with the ability to convert complex data into clear, actionable insights.
• Strong strategic mindset, working closely with Sales Leadership to align business and operational insights across regions.
• Solid experience working with technologies such as Salesforce to support data‑driven decision‑making.
• Proven Sales Operations experience, including the design and delivery of sales‑supporting processes aligned to business needs and Sales Operations standards.
• Strong understanding of change management, user enablement, and adoption.

Nice to Have:

• Experience designing, building, and maintaining intuitive self‑service dashboards in Power BI.
• European language skills, such as Spanish/French.

Benefits:

We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:

• United Kingdom: 30 days holiday a year with the option to buy up to 2 additional days.
• Pension – you are automatically enrolled into the QBE pension plan, which entitles you to receive employer contributions of 10% of your basic salary.
• Private medical insurance – we fund fully comprehensive private medical cover for you and all the family.
• Short‑term remote work abroad – you can request up to 20 days per year to work remotely from certain locations abroad.

• Spain: 28 days’ annual leave, plus your birthday off.
• Hybrid working model, with up to 3 days per week working from home.
• Private health insurance with premium coverage for employees and their children.
• Life insurance provided above statutory requirements.

Application Close Date: 22/05/ :59 PM

Equal Employment Opportunity: QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.