hackajob is partnering directly with HSBC to hire for this role.
If youre looking to take an exciting new direction with your HSBC career, an internal move can open the door to many opportunities, allowing you to take on a new challenge, and develop your skills. Bring your knowledge of our brand to a new role and grow yourself further.
HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.
We are currently seeking a professional to join our team in the role of Quality Assurance & Oversight Associate
The job holder will be responsible for to support the control framework and service excellence of our Issuer Services Loan Agency business including Project & Export Finance and Secondary Loan Trading. The role will be responsible for monitoring operational processes across Agency deal and transaction set up, reviewing key metrics, assist in identifying risk, gaps or issues with our static set up, support ongoing training for our GSC and act as an escalation point for internal and external clients in consultation with our CSMs and Relationship Managers
In this role you will be responsible for:
Perform Quality Assurance review of Loan Agency Transactions, including interest payments, principal repayments, fee processing, rate resets & lifecycle events.
Assist GSC in complex queries on PEF / SLT
Evaluate adherence to internal procedures, clients agreements, SLAs and market standard commitments
Support ongoing training requirements, track findings and root causes, remediation actions and closure status feedings into our broader governance forums.
Analyse trends from QA reviews and recommend process enhancements, automation opportunities and training needs
Participate in control enhancements initiatives, and operating model improvements
Maintain procedure documents, checklists and QA methodologies.
Support GSC with any Audit / PWC reviews / spot checks or any policy ambiguity
Coordinate exchanges with ISV Sector to work through issues and challenges raised
Provide support to the Head of Operations as and when required...
Quality Assurance & Oversight Associate in London employer: Hackajob
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