Company Description Wise is a global technology company, building the best way to move and manage the worlds money.
Min fees. Max ease. Full speed.
Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.
As part of our team, you will be helping us create an entirely new network for the world's money.
For everyone, everywhere.
More about our mission and what we offer .
Job Description A bit about the Support Squad
The Support Squad consists of several product teams, and collectively owns the entire end-to-end support journey for millions of Wise customers. Our mission is to provide high quality support at the lowest cost. We do this by preventing the need for support in the first place, building world-class self-service tools, automating resolutions through conversational AI, and empowering our support agents with the best infrastructure and intelligent tooling.
One of our largest investment areas in the last year has been conversational support automation - we launched a Wise Support Assistant, helping a large majority of our customers self serve problems.
The Getting Help team owns the entire FAQ, Help Center, Self Service and Chat experience - and collaborates very closely with the Assistant Experience and Contact Automation teams, who power our Conversational AI experiences.
The Opportunity & Your Mission
Were looking for a Product Manager to focus on owning our customer facing support experience. This means you have the space to:
Rebuild the support experience: Working closely with the teams Designer, Researcher, Analyst and Engineers, youll help to rebuild Wises support experience working from first principles. Youll design and execute A/B experiments, helping to build the best support journey used by millions of customers.
Ship new conversational experiences & automations: You will partner closely with Content Design and Engineering to ship AI-powered conversational experiences that resolve customer intents instantly and effectively. This role requires an iterative mindset; beyond the initial launch, you will drive continuous improvement through rigorous experimentation and feedbac...
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