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- Tasks: Lead product strategy for Collections & Returns, enhancing customer experiences and simplifying processes.
- Company: Join a leading retail brand with a focus on innovation and teamwork.
- Benefits: Enjoy discounts, holiday allowances, bonus schemes, and flexible working options.
- Other info: Collaborative culture with opportunities for career growth and learning.
- Why this job: Make a real impact on customer journeys while developing your skills in a dynamic environment.
- Qualifications: Strong understanding of product management and a passion for customer-centric solutions.
The predicted salary is between 50000 - 65000 £ per year.
Want to solve really interesting problems at huge scale? Want to learn from the best and be challenged to think differently every day? Want to work hand in hand with development teams where you drive success and return to the business? Want the flexibility to work at home and in an office where it helps you meet your work and life commitments? Read below for your next opportunity.
As Product Manager in Returns, you will own key products within the Collections & Returns portfolio, shaping the strategy, roadmap and day‑to‑day delivery of the capabilities that improve customer outcomes while simplifying life for store colleagues. You’ll work at the heart of the returns ecosystem, spanning digital journeys, in‑store tooling, automation, and integrations. Balancing customer needs, commercial performance, and long‑term platform sustainability.
What You’ll Be Responsible For
- Owning and delivering a clearly defined product vision and roadmap for key Argos Returns journeys
- Developing deep understanding of customer and colleague needs across in‑store and digital returns
- Prioritising work based on customer impact, cost‑to‑serve, operational efficiency and risk
- Driving simplification and automation of complex or manual returns processes
- Working closely with Engineering, Design, Architecture, and Delivery to ship iteratively
- Using data, experimentation and agreed KPIs to guide prioritisation and measure outcomes
- Collaborating with Stores, Operations, Fraud, Customer Services and Commercial teams
- Working with adjacent product teams to deliver cross‑cutting Returns initiatives
How You’ll Succeed
- You’re focused on outcomes over output for customers and colleagues
- You can translate a clear vision into a prioritised, deliverable roadmap
- You understand and surface trade‑offs between speed, cost, experience, and risk
- You’re comfortable operating in a store‑led, operationally complex environment
- You use data to challenge assumptions and inform decisions
- You’re technically curious and can translate between customer problems and technology solutions
- You collaborate effectively across product, tech, and operational stakeholders
Benefits
- Colleague discount across the multi‑brands – Sainsbury’s, Argos and Habitat
- Holiday allowance
- Bonus scheme
- Pension plan
- Special offers on gym memberships, restaurants, holidays, retail vouchers and more
- Ability to buy additional holiday
- Season ticket loans, cycle to work scheme, health cash plans, pay advance
- Access to a great range of discounts from hundreds of other retailers
- Employee assistance programme
- Up to 26 weeks’ pay for maternity or adoption leave and up to 4 weeks’ pay for paternity leave
Product Manager - Collections and Returns in London employer: hackajob
Contact Detail:
hackajob Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Manager - Collections and Returns in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to product management. Think about how you’d tackle challenges in collections and returns, and be ready to share your thought process.
✨Tip Number 3
Showcase your passion for the role! When you get the chance to chat with potential employers, let them know why you’re excited about improving customer outcomes and simplifying processes in returns.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Product Manager - Collections and Returns in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Product Manager role. Highlight your experience with collections and returns, and don’t forget to showcase any relevant projects that demonstrate your ability to drive success in a complex environment.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about improving customer outcomes and how your skills align with our vision for the Returns portfolio. Keep it engaging and personal!
Showcase Your Data Skills: Since we love data-driven decisions, make sure to mention any experience you have with using data to inform product strategies. Share examples of how you've used KPIs to measure success in previous roles.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get you on our radar quickly!
How to prepare for a job interview at hackajob
✨Know Your Product Inside Out
Before the interview, dive deep into the Collections and Returns portfolio. Understand the current challenges and opportunities within the returns ecosystem. This will help you articulate your vision and how you can contribute to improving customer outcomes.
✨Showcase Your Data Skills
Be prepared to discuss how you've used data in past roles to inform decisions and drive product strategy. Bring examples of KPIs you've worked with and how they influenced your roadmap. This will demonstrate your ability to balance customer needs with commercial performance.
✨Emphasise Collaboration
Highlight your experience working with cross-functional teams, especially in complex environments. Share specific examples of how you've collaborated with engineering, design, and operational stakeholders to deliver successful products. This shows you're a team player who can navigate the intricacies of product management.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and ability to prioritise. Think of scenarios where you've had to balance speed, cost, and customer experience. Practising these responses will help you convey your thought process clearly during the interview.